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Business Profile

Auto Repairs

R & R Auto, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10-3-24 the car was towed by **** towing to ************ 10-12-24 they finally were able to get to the car and caught the manifold of fire after taking it for a drive. they also told my husband we can take the car and catch it on fire our self 10-14-24 they seized the engine and said they will not fix the motor all we asked them to do was an oil change- oil filter change and a sensor we had bought the sensor already it was in the car it just needed to be put on

    Business Response

    Date: 10/28/2024

    R&R kept in close Contact with ****, the complainant's husband. We did not catch the manifold on fire, the fire wall started smoking but did not engulf in flames.
    The original complaint was that the vehicle had low oil pressure and that they had bought the vehicle for $250 from a driving academy and did not know the history of it. The oil pressure was reading great, so I Called **** and he said "drive it down the road and the pressure drops". To which, we installed our Oil Pressure Monitoring tool/gauge, and the vehicle's oil pressure did drop. We brought the vehicle back into the shop and called the customer, ****. During the oil change we noticed a dangerous amount of metal shavings in the oil. **** came into the office and our technician showed him and told **** that we would like to take the oil pan off and diagnose further, to which he stated "Just do the oil change and Oil Sending Unit. It was a $250 car from a driving academy. It's not worth it to put a bunch of money into it." The technician did state to **** "There are excessive metal shavings in the oil pan and if we don't diagnose further that there is a good chance the engine could cease", which he followed with saying "Just put the oil and sensor in and we will go from there". **** left the office and we did the oil change and Oil Sending Unit: In about 4 minutes of vehicle running the engine ceased. The invoice that was given to the customer States the cause of engine cease. 

R & R Auto, Inc. is NOT a BBB Accredited Business.

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