Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear **************************** I am writing in regarding my 2013 Chevrolet Impala LT. I purchased from ************** located in ***********, *******. Unfortunately the vehicle has not performed right since I've purchased it..I currently reside in **********, **. I've had to travel to ******* on 4 different occasions, each time they convinced me that my car issues were resolved. I am currently having the same problems as before.When I first visit with them after my purchase. I have loud noise from the front/ rear of the car, noise in the dash whenever the heat and air is on..also when I reach a certain speed the vehicle veers to the right..I've spoken with manager ************************* and he assured me he would get back with me..I was also told by service manager ******************* not to worry because I was still having issues after my last visit and I would still be under warranty. On April 10 th ********************************* **********, **. So they could ran a full diagnostic on my vehicle. After completion I was told I needed a right outer tire rod removed/replaced, standard wheel alignment, rear brake rotors, removed/replaced, rear brake shoes, Heater blend door shut off removed/replaced, Hvac door actuator which total out to be 1,887.21.I have upload a copy of the diagnostic from ********* for your viewing purposes..I would appreciate your assistance in resolving my complaint against Wholesale Cars. I would like to see them held fully responsible for the repairs on my vehicle.. I do believe they were fully aware of the preexisting issues with car before I purchased it I did notice the noise in the vehicle and took it back and the said they fixed it..but waited until my warranty run out and now there saying there's nothing they can do for me now...I look forward in hearing from you soon regarding my issue with wholesale cars..please contact me at the above number address are email address I provided if you have any question or need additional information. Thx.

  

  Business Response

  Date: 05/18/2023

  5-17-2023 

  Hi *****,

  I have attached what our warranty covers.  Also it states what is NOT covered as well as what exceptions would be to void the warranty.  #5 in this category is Mileage.  A maximum of **** miles monthly is allowed.  He unfortunately is averaging just over **** miles monthly.  Purchased with ***** on 4/15/22 and now had ****** on 04/10/2023.  But the main thing is the items he needed are just NOT covered items as one can see in the paperwork.  He had an estimate of over $1800 which is very high.  He did per my suggestion bring it here and let ** handle it.  We were able to outsource it for him here in ******* and as you can see got everything done with his satisfaction of completion signed for $489 which he paid out of his pocket.

  Let me know if you need anything else to put complete this complaint.

   

  Thanks,

   

  *************************

• Initial Complaint

  Date:04/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20/22 a sales representative failed to disclose important information that would have prohibited me from purchasing the vehicle. I was advised by the sales rep that payments were indeed biweekly, but it was no problem for me to make one monthly payment before the last Friday of the month. On 1/6/23 I received a call from Wholesale finance department stating if I didnt make a payment that I would have to store the vehicle and I asked could I return the vehicle in exchange for my ***** dollar payment back and they said I could only surrender the vehicle with no refund. I made the payment and informed the repair department of rear end problems and the car was sliding on the back end and when I took the vehicle the repair specialist drove the car around the block and said it wasnt a problem ,but I went to an alignment shop right after and the vehicle indeed had rear alignment issues and this was within the first 30 days of purchase. On 2/27/23 I received a call from a representative stating I had to have insurance or I would have to store the vehicle and a payment was due at the time and the rep stated that it was my best option to get the insurance so after I purchased the insurance on 2/27/23 I received a text 4 days later stating that if I didnt make the payment I would have to store the vehicle and I sent them emails of my check stubs showing my pay had changed since the holiday peak and I wasnt receiving any overtime hours and they said they couldnt work with me because it was still a new account. On 3/12/23 they repossessed the vehicle and I only owed 450 and when I called the next day with **** in hand to get my car back they stated I voided the contract because I drove over the monthly mileage of **** which I definitely was not advised of at the time of purchase. ***** down 4 payments of 300 missed one payment of 300 and they never gave me a chance to make the payment. Now they saying I have to pay 16k to get the car back and I feel like I been played

  

  Business Response

  Date: 04/05/2023

  This correspondence is in response to a complaint filed on 03/31/2023. Our reputation is stellar and its unfortunate when one of our accounts ends in a repossession. We do not like using this tool any more than the customer does. When a customer does not meet the financial obligation (bi-weekly payments and insurance) and breaks three promises to cure, a repossession will be the end result. In this particular case, we had five broken promises to cure. With a new account, and especially within the first six months, it is made very clear that the payments and insurance have to be made on time.
  The salesperson covers it, the account rep covers it, and its covered once more in closing for a total of three times. The customer maintains that the salesman told him he could make monthly payments. Our closings are digitally recorded and the last question asked is, has anyone promised you anything other that what we talked about here..customers response was no.
  The customer claims that he brought the car up for a rear end alignment issue. I have personally interviewed my service writer, and three drive train technicians none of them remember this encounter. The car does appear to have an alignment issues and we are in the process of correcting that. We are willing to meet with the customer and reach a resolution that works for both parties. 

  Customer Answer

  Date: 04/07/2023

   
  Complaint: 19880026
  
  I am rejecting this response because:
  At the time of purchase the sales rep stated that it wouldnt be a problem to make monthly payments as long as I communicated. 2 weeks after purchasing I began receiving calls and texts concerning a past due amount and I argued the fact then that it was a misunderstanding and that I didnt agree to those terms. After repossession I spoke with a rep from Wholesale and they openly admitted that after looking at a recording of my purchase it was revealed that I was right and during purchase I was on the phone with my insurance company and was never explained the cons of this establishment.I only owed 450 at the time of repossession and I was advised to bring **** to resume my contract and thats 8x more than what I was behind. Even after realizing theyre wrong Im still being penalized. You stated that the last question asked is was I promised anything and the misinformation I received from the sales rep was taken as a guarantee and not something that he was promising me personally!!! If you check your records in *********** shop I had an appointment on 1/4/23 at 8am and I was told by your trained technician that it was nothing wrong with the back end and I called again on 1/19/23 and made another appointment but *********** specialist said that they dont do alignments and I had to take it somewhere else and that was twice I reached out about the same problem within 30 days. I want a refund of my down payment or the return of the vehicle and resume where we left off. Once wholesale reviewed the recording of the transaction and seen I was right why should I have to pay **** for a mistake on their behalf. I feel like Im being discriminated against and it takes a lot for me to feel this way. 
  Sincerely,
  
  *************************

  Customer Answer

  Date: 04/07/2023

  And I did have insurance at the time of repossession I canceled it on 3/16/23 and they took the vehicle. 

  

  Business Response

  Date: 04/13/2023

  *************** is partly correct in his assertion that he had insurance. He had liability insurance, not comp and collision that covers the vehicle. Regardless of the insurance issue, **************** was past due and by law we have the right to repossess just on that alone. By law he had 21 days to make arrangements to pay the car off in full and he didnt do that. We have went above and beyond to cater to **************** so that he could get the car back at a much smaller number than the balance on his payoff and hes rejected that offer. Thats all we can do.