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Business Profile

Manufactured Home Transport

Dugger's Mobile Home Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Transport.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    He agreed to move my double wide mobile home for the sum of $6000. He did a good job moving the home but the problem was they removed the siding on bath ends of the home, tore down or tore off trim when preparing, they did not have to remove. Broke it and it could not be reused. I moved from utility pole, water pipes, sewer lines, central air unit and never went back to get them. I had to go get them. They broke water lines, instead of cutting them. I had to have ****************** and Cooling and Elkmont Heating and Cooling come out to check it. Both told me it would be cheaper to buy a new unit than to fix my unit that was ruined. The workers did not put down plastic under the home. Missing rings for duct work. They cut the carpet instead of taking it loose. I had to hire a person to put the siding back on, get a new utility pole, sewer lines, water lines. I will need to buy a new A/C unit. I&#**;m mad how they just ripped down everything.

    Business Response

    Date: 07/29/2024

    ******************* has already spoken with a lawyer on this matter in which I received a letter. After I gave the letter to my lawyer to respond to, I have not heard anything else about the matter until now.

    Business Response

    Date: 07/30/2024

    ******************* has already spoken with a lawyer on this matter in which I received a letter. After I gave the letter to my lawyer to respond to, I have not heard anything else about the matter until now.

    Customer Answer

    Date: 08/07/2024

    8-7-2024 ***************************** called BBB, she says, her friends at ****** wrote the complaint letter for her. They wanted to help her. One of them is an attorney. ****************** also said your workers cut the wires too short on the air conditioner and they will not connect. She has finally got a window air unit in the bedroom but the rest of her home is hot. She desperately needs her air conditioner repaired or replaced, the trim replaced that your worker damaged and a refund for the metal rings for the duct work that came up missing.  

    via phone message with BBB.

Dugger's Mobile Home Movers is NOT a BBB Accredited Business.

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