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Business Profile

Screen Printing

All American Embroidery And Screen Printing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $23.89 for a visor on ******. I have called the company multiple times and they keep saying my visor is on the way. Last few times I have asked to speak with store owner or manager and they would not put them on the line. They keep saying they were boxing my visor up and sending it out today. I asked them to either send me a refund or a hat. Nothing has been sent and they will not help. I have attached a copy of the receipt. They know who I am because of the number of times I've called.

    Business Response

    Date: 07/18/2023

    We apologize for the delay and issues with your order. There was a breakdown of communication on our end. 

    I will personally make sure it gets sent out to you and we issue a refund for the order ASAP. 

    I will follow up via email once I have taken care of both the make sure they are received. 

    Thank you and I apologize again. 

    Customer Answer

    Date: 07/27/2023

    Hello,

    I still have not received the visor. This is the same thing they have been telling me for a long time. It's on it's way. 

    Thanks for the help! 

    Customer Answer

    Date: 07/27/2023

    I have still not received the visor or any type of credit on credit card. 

    Thanks 

    Customer Answer

    Date: 07/31/2023



    Complaint: ********



    I am rejecting this response because: I still do not have the product.



    Sincerely,



    ***** ******

  • Initial Complaint

    Date:08/11/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** *** 2022 I emailed Andrew at All American Branding to see if hats were available for purchase
    *** *** 2022 Andrew responded the hats were in stock so I ordered them and paid in advance
    *** *** 2022 I paid a total of $1,094.30 (Order# **** & ************* *** & ****
    **** ** 2022 I emailed requesting the status of my order with no response - there is no phone number on their website
    **** *** 2022 I emailed requesting the status of my order with no response
    **** *** 2022 I emailed requesting the status of my order with no response
    **** *** 2022 I emailed requesting the status of my order with no response
    **** *** 2022 I emailed requesting the status of my order with no response
    ****** ** 2022 I emailed requesting the status of my order with no response
    ****** ** 2022 I was able to find a phone number and called to inquire about our order and a young man on the phone told me I would have something the following week.
    ****** ** 2022 I called again and a woman on the phone told me Andrew would call me back with an update - I never heard anything.
    ****** *** 2022 I called and it appears my phone number has been blocked

    I have requested a refund OR the product that I purchased and no one is responding to me. This is very disappointing and someone should be held accountable for their actions.

    Any help is appreciated.

    Sincerely,

    **** ******
    *******************************************************************

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 8, 2022/08/24) */
    We reached out to Ms. **** and updated her on her order and the circumstances surrounding the delay. We have expedited the order through production and will ship them out to her within 72 hours.

All American Embroidery And Screen Printing is NOT a BBB Accredited Business.

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