Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,003 total complaints in the last 3 years.
- 317 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hey Im ******* ******* and have been banking with region bank more that 3, years my reasons of reaching out if I got a deposit on my separate business account of $160,931 from my husband company so I think they have a disagreement from the company and they have to claim they did not intiate the deposit to my account I called bank to help me move the money to my checking account they said it cant be moved because theres no my name on it and I requested them to refund it back to the source to avoid closure of my account after long and so many stress they refund the money back and now they still want to close my checking account even they are going to close account I apologize it should by my only business account it was just a misunderstanding from the company who sent the money I sincerely beg region bank to leave my checking and savings account I have so much of my finance linked to them
Business Response
Date: 01/28/2025
A letter dated January 28, 2025, was sent to ******* ******* addressing their concern. Regions has closed this complaint with an explanation.Customer Answer
Date: 01/30/2025
Complaint: 22829779
I am rejecting this response because:
Sincerely,
******* *******Initial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ******* ******, im writing regarding my credit card ending in (7386) this card was closed with out proper notice, Regions bank sent a notice to the incorrect address of (*************************************) This is NOT my address. When i opened my account it was opened with my current address of **************************************. This address is also on my Drivers License and I have attached my utility bill. I have been a great customer and with your company ; closing my credit card without proper notice has HIGHLY AFFECTED MY CREDIT SCORE, DROPPING MY CREDIT SCORE 100 POINTS. I am requesting that Regions Bank reopen my credit card ending in (7386) and update my mailing address to *************************************. I understand that mistakes happen but this has been a very COSTLY MISTAKE FOR ME AND MY FAMILY.Business Response
Date: 01/27/2025
A letter dated January 27, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Regions bank has placed my monthly check on hold for 11 days and gave me no notice that they were going to. I have contacted them twice and they refused to give any reason for it I even asked them to close my account and they refused.Business Response
Date: 01/31/2025
A letter dated January 31, 2025, was sent to ***** ***** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In accordance with the Fair Credit Reporting Act REGIONSBANK Account# ****************, has violated my rights.15 U.S.C 1681 section 602 A. States I have the right to privacy.15 U.S.C 1681 section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.15 u.s.c 1681i(5)-removal of inaccurate/invalidated. Credit information 15 usc 1681e(b)(b)-accuracy of report 15 usc 1692a- abusive practices 15 usc 1681b- permissible purposes of consumer reports.Business Response
Date: 01/21/2025
Additional time is needed to submit a response to ***** ****** concern. Regions response is forthcoming.Business Response
Date: 02/03/2025
Additional time is needed to submit a response to ***** ******' concern. Regions response is forthcoming.Business Response
Date: 02/14/2025
A letter dated February 14, 2025, was sent to ***** ****** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:01/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a direct deposit credit to my account on 1/1 for $162 I also had a ******* bank charge of $37 which there was more than enough money to cover but I was still charged a *** fee when I called the agent was not helpful after I explained the money was there *** sent a Zelle on 1/1 that would never have gone threw if there was no money in my account. The issue is the bank was closed & they did not update until 1/2 which is not my fault this fee is not valid the money was in my account they clearly put the direct deposit in I couldn't have. I spoke to a supervisor named Ladaricaa that didn't care regardless she didn't look into anything & made me repeat the same thing I told the agent I was also charged another $36 for peloton when I have overdraft turned off so if the money is not in my account its suppose to reject not pay out & charge me a fee. This has been frustrating ***'m to the point I want to just leave Regions I want the fees refunded asap.Business Response
Date: 01/14/2025
A letter dated January 14, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an account with ********************** over the phone on 8/15/2024 and funded the account remotely with $50. A week later, my account was automatically closed (without warning or a way for me to withdraw my funds first). I called their customer service who redirected me to the branch, who said my account was closed due to needing additional address verification (they should have asked for this BEFORE opening my account) and that a check would be mailed to me. A bit over a month later I realized the check did not arrive. I had temporarily relocated by that point and asked the branch via phone if they could send a new check to my new address. They said I had to come into a branch to do that, but there are no branches in my new state. Eventually they agreed to send a new check out to my initial address. After another month it still did not arrive (my sister was getting the mail), and so I called again. After a long call they said they found that the check was lost in the mail, and they would submit a stop payment request to reissue it. After another month I still got nothing. The branch called corporate and found out the second and third checks didn't even get sent out, and that I needed to submit a form for a new check to be issued. The form had a lot of fields I wouldn't be able to fill out and so I again asked the branch. They eventually called corporate and said that form won't work and that I would need to call the general customer service number, have them mail me a form, and then I would mail it back. I called them and they said my into is no longer showing up and that I would have to work with the branch. I am being misled and redirected over and over again with no end in sight. In all, Regions Bank has been holding onto my money for several months after they abruptly closed my account, and has caused me to waste several hours on the phone with them trying to get it back. I have also filed a **** complaint which they have showed no urgency in responding to.Business Response
Date: 01/17/2025
Additional time is needed to submit a response to **** ****** concern. Regions response is forthcoming.Business Response
Date: 01/28/2025
A letter dated January 28, 2025, was sent to **** ***** addressing their concern. Regions has closed this complaint with an explanation.Customer Answer
Date: 02/04/2025
Complaint: 22768627
I am rejecting this response because:The response had no helpful information, as it just mentioned a letter was sent. Given the generic nature of the response, I am expecting a generic letter that doesn't help me get my money back. Additionally, I am no longer at the address they have on file for me since I have temporarily relocated (as mentioned in my original complaint). I can provide the new address via some secure means (I am not sure if these messages get posted publicly). In any case, my sister is still checking the mail at the old place and as of today did not see anything.
Sincerely,
****Business Response
Date: 02/06/2025
Regions considers this matter closed.Customer Answer
Date: 02/08/2025
Complaint: 22768627
The response from the business was just "we consider the matter closed". This is incredibly insulting, and they should face consequences for treating customers like this. They have yet to provide any information as to how they attempted to resolve my issue, and they have made no efforts to obtain my new address to return my money to.Initial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a loan through *********, without issue. Enterbank was taken over by Regions and I stopped receiving statements re:payment. In November I got a call that they had not received my payment (which I had made through online banking as I had for the last year). I checked with my bank and they stated that a check had been sent and provided confirmation. I spoke with Regions again and they indicated maybe they were behind bc of the Thanksgiving holiday. I followed up again and it still was not received regardless of my bank having tracking information showing receipt. The check was not cashed so I made an electronic payment over the phone to Regions. They subsequently ***orted this to the credit bureau dropping our credit score significantly (it was excellent and is now just good). I contacted them last Friday to speak with a manager due to their ***orting since they were fully aware with my bank details and the payment had been made. I was told a manager would call me back within 3 business days. I paid off the balance of the loan. No return call was received. I called again today and was told no manager was available but would be shortly and would call me back today. No call received. I called back 3 hours later and was told I would receive a return call on Monday. The *** told me they werent sure they could provide me with my records of my call history or recorded calls, which I requested to make a complaint.Business Response
Date: 01/14/2025
The concerns were addressed during a phone call on January 6, 2025.Customer Answer
Date: 01/22/2025
Good evening:
Although the company told me that the error would be fixed with the credit bureau and apparently provided you with the same information and the account was paid off in full, they made ANOTHER negative report to our credit AFTER the account was paid off, dropping the credit score over 70 points again.Business Response
Date: 01/29/2025
Regions considers this matter closed.Initial Complaint
Date:12/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 17th 2024, several fraudulent charges were made on my Regions checking account totaling $164.06. I immediately locked my card when I noticed, and on the next business day I visited a local branch to report the fraud. I was told that I could not file a dispute until the charges were posted, and that I could do so by phone. During this time I was also hit with $72 of overdraft fees. I called as soon as the fraudulent charges posted, and reported. Regions responded with a letter I received today falsely claiming the charges were authorized, when they were not.Additionally, I have the phone number of the suspected fraudster. After I locked my card, they attempted to use it a few more times. I received an e-mail from Regions LockIt when they unsuccessfully attempted to use my card at a Domino's on December 18th near midnight. I immediately called the store and explained the situation to the manager, who told me the fraudster did not leave a name, but listed their number ************.Business Response
Date: 01/13/2025
A letter dated January 13, 2025, was sent to ****** ******-Little addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:12/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a fraudulent transaction in the amount of ****** and Regions will not allow customers to get provisional credit while investigating although its states on their website that its an option. I was told I have to wait up to 10 business days until its complete although other banks give credit back to their customers within 24 hours. I have been with Regions since 2009 and will be transferring my funds to another bank. The bank manager at the ********** ***** was very condescending.Business Response
Date: 01/13/2025
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 01/14/2025
A letter dated January 14, 2025 was sent addressing the concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:12/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a Regions customer. I reordered checks via the ********************************************* website. When I received my order, it was wrong. I was told to visit my local branch for a resolution. The local branch reordered and the new checks still have inaccurate information. I returned to this branch again for a resolution and to date, have not received a resolution or a simple call back after Ive left numerous calls and messages. I am only seeking to have my checks printed correctly and the fees be waived for such because none of this is any fault of mine as I have even been told such. A simple return phone call acknowledging receipt of my efforts to address this issue would be considered respectful.Business Response
Date: 01/09/2025
The concerns were addressed during a phone call on January 9, 2025. Regions has closed this complaint with monetary relief.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.