Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,003 total complaints in the last 3 years.
- 317 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
to make sure i have the disputed amount herein is credited back to my new **** account.The one disputed transaction (Dispute ID ***************** my New **** account is one that i could not have charged because i had Not Received my new card in the mail also never was activated by me.this was a new account and so i was waiting for my card to be able to use it.I received a email asking me If was me who made the transaction location of the best buy (Store No.1768) is not nearby in fact it is approximately fifteen miles from my house. I called regions bank when I asked how the transaction was authorized If the Card Not Was Activated their said "the person used the Chip on the Not activated card for that reason was approved. It was a second transaction on ******* for almost $ ***** but that one was denied. I am enclosing a copy of the police report, but i can scan and send that to you if that is deemed necessary bullet name on account:********* L ********-******-*** bullet Regions CASH REWARDS account number: ******************* bullet Disputed purchase in the amount of $2,868.57 (purchased at Best Buy{Store_1768} on November 13, 2024)bullet ******* POLICE DEPARTMENT File incident number is 1696355-24 dated December 06, 2024 bullet The dispute ID number with my ********************** Cash Rewards **** Signature Credit Card account is ************** THE ACCOUNT NUMBER THAT WAS USED, FRAUDULENTLY I ONLY HAVE THE LAST 4 DIGITS: 1120 I received these in a letter from the Regions ************************ dated 12/03/2024 Sincerely
Business Response
Date: 01/02/2025
A letter dated January 2, 2025, was sent to ********* ******** Acala-*** addressing their concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went into the Regions Bank branch on 11/12/24, and asked for a withdraw of $4049, out of my checking account in the form of a cashiers check. The bank proceeded with withdraw, and the cashiers check. I deposited the check into my ********** account.Three weeks later I receive a call from my 95 year old Mother, and brother wanting to know why I had withdrawn approximately $4049 out of her account. Upon further research the teller had withdrawn out of my Mothers instead of mine. I am a not signer on my Mothers account. There is no reason that it should have been withdrawn from my Mothers account, as I am not on the account. Now my family wonders why this happened, and maybe they wonder if I was trying to fraud my Mother out of money, because of her age. I called the bank teller(***) and branch manager (***** ******) and they clearly admitted this was a mistake on the part of the bank, and that they see how it happened, because the accounts were linked. I asked the bank to do three things to clear up my name.1. The teller call my Mother explaining it was their error. 2. A call from the bank regional manager (******* ****) to me, and an apology. I have left countless documented messages for him over the course of several weeks. No return call has been made.3. Letter from executive services to my Mother explaining that this was a problem of the banks, and exonerating me. *** (teller) did call my Mother, but she is hard of hearing and only heard part of the correspondence. To date, no Regional Manage(******* ****) has called, nor executive services. I have asked multiple people, on numerous document occasions. I have yet to hear from executive services, after weeks of asking. They state there is an email chain, but nothing has happened. This has caused undue harm to myself and my Mother, two different account holders. The longer this goes, the worse it gets. My Mother is very anxious and upset and at 95 this could affect her health.Business Response
Date: 01/03/2025
A letter dated January 3, 2025 was sent addressing the concern.Initial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dec 19th my daughter went into Regions to withdraw her money to get her a Camper. They would not give her, her own money! Manager was rude. She had her license, bank card and her insurance card. Still refused! Absolutely ridiculous. She will be closing her account out tomorrow. TRUIST HAS ALWAYS GAVE ME MY MONEY WITH MY LICENSE AND BANK CARDBusiness Response
Date: 01/02/2025
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 01/08/2025
A letter dated January 8, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:12/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My credit report 12.19.2924 ENERBANK USA is showing my HI Loan closed on *******. Since then and to date 12.03.2024, Enerbank has been auto debit my checking monthly $118.00. Which is a total of 72 months which amounts to $8,496. This is incredible to me. I have not had any communication from Enerbank.Business Response
Date: 12/30/2024
Additional time is needed to submit a response to ***** ********** concern. Regions response is forthcoming.Business Response
Date: 01/02/2025
A letter dated January 2, 2025, was sent to ***** ******** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:12/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
More than 1 year ago I opened an Explore Credit Card through regions bank. This was a secured card while I worked on my credit. I placed a $250 deposit on the card which was kept in a savings account. Ive stopped using the regions account due to my husband having an account elsewhere so I elected to close my accounts at **********************. Ive also been working for the last 18 months on my credit to attempt to not have late payments. On 12/11, I requested closure of the credit card/savings accounts. I was informed it would take 1-3 days for completion. On 12/18, I received a notice of a late payment on the credit card. I reached out to regions and was then informed that it could take up to 60 days for the closure and return of the savings account money. Had I known, I would have made the credit card payment in order to prevent a late payment. I received an apology for it not being explained to me but no other resolution. I now will have a late payment charge and a hit on my credit report.Business Response
Date: 12/31/2024
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 01/08/2025
A letter dated January 8, 2025 was sent addressing the concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I disputed a fraudulent transaction on my regions checking account. It was a large amount of ******. I sent them ample proof of the fact that is should not have been charged. I sent them proof that I went to the company asking for my money back and the company did not comply. On Regionss website it clearly states that a claim under review could have a provisional amount. Here is the exact copy and paste from their website:Claim Under Review, Provisional Credit Issued: We have issued provisional credit to your account for the disputed amount and have also credited your account for any fees assessed in connection with the disputed transaction. You will have full use of these funds while we investigate your ******** claim is under review and I asked for a provisional amount as it has greatly affected my account. They said they do not do a provisional amount and that they have had other complaints about the verbiage on the website but it has not changed. I was told it was a case by case basis. It does not state that at all on the website, nor does it state what those qualifications are. I asked how much more would my claim need to prove. Its the 7th business day, I have sent them pages of proof, and have been a customer for 10 years, why is that not good enough? They did not care. I was speaking to the fraud department, how is it they cant handle answering these questions. It is their entire responsibility to handle fraud questions. One even told me to take out a loan or get a credit card, so I should have to pay back fees when it was fraudulent taken from me. They do not care their website lies to customers, they do not care about their customers at all.Business Response
Date: 12/19/2024
A letter dated December 19, 2024 was sent addressing the concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I added my sister to my account so that I could help her cash her checks. She had just gotten a check for over ***** from the *** during tax time this year. She spent money at 2 places one for her nails and a 800 withdrawal from the account. After those two purchases my card was stolen. I reported it stolen but the person who stole it could still make purchases of of my card .I called several times they said the dispute wasnt in the system theyll file another one . Whoever stole my card still could get the funds off of it .They even were moving the money to other accounts of mine. I filed a refund claim and they never gave me a call or text back. They closed my account and I never received a refund.Business Response
Date: 12/23/2024
A letter dated December 23, 2024, was sent to Wydasha ***** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unable to talk to bank representative when calling, have to go in person to ask a simple question esp when they have my MONEY! Spoke with their branch manager, bankers about their customer centered model which does not offer any PRIVACY esp when you are trying to complete bank transactions with personal information being given, do not know when your turn is since customer stand, sit in the center area in hopes that you know who you were behind and not efficient; not answering calls multiple times. LACK OF PRIVACY IS A MAIN CONCERN OF MINE WITH VIOLATIION OF MY PRIVACY and AVAILABILITY. Ask who I can escalate the issue with that branch, given the 800 number, took longer it should to be transferred to appropriate personnel to voice my complaint. I informed them I wanted to do a formal complaint. Spoke to what was suppose to be corporate representative mainly only to voice my complaints since nothing has changed and did not receive a call back from corporate. Even offered suggestions. Regions other branches are not set up that way and they answer their phones, I usually end up calling another branch in another city. I am trying to bank in the town I live in, near which helps our local economy with employment but they are not concerned about me. You are also unable to view your current rate of return on your bank accnt, have to call about and now go in person to ask about your rate, have to go in person to change your rate which is ridiculous since most banks automatically increase your rate based on the current economy.Business Response
Date: 12/18/2024
A letter dated December 17, 2024 was sent addressing the concern. Regions has closed this complaint with an explanation.Customer Answer
Date: 12/19/2024
Complaint: 22658787
I am rejecting this response because: I had ask that the corporate office call me vs my local branch.
Sincerely,
******** *********Business Response
Date: 12/23/2024
Regions considers this matter closed.Customer Answer
Date: 12/31/2024
Complaint: 22658787
I am rejecting this response because:
I still have not heard back from corporate. Called my local branch, they still do not answer their phones. Regions need to make some changes.
Sincerely,
******** *********Initial Complaint
Date:12/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around 10/15/2024, they sent me a past due message saying my payment is late, even though I had set up auto payment last year, they canceled my auto payment last year and did the same thing, my credit score was greatly affected because they cancel the auto payment again. I made the payment only possible after one month because they were not taking other banks payment. Only around the end of November I was able to make a payment tho another payment portal.1. They cancel my auto without noticing me.2. They did not allow payments from other banks around October to Mid November. when I call their system, they only taking debit card payment by the time, and I do not own a debit card.3. They charged late fees twice. and was only able to refund one of them. 4. A case of late payment was filed on my credit report and my credit score was greatly affected, and the report was filed AFTER I made the payment.This is not the first time they did all the above, not acceptable for their way to treat their customers and the troubles their system is working against normal comment sense. Request: 1. Please get rid of the late payment on my credit report. and if possible, 2.Please refund the other late fee of $30 (because I can't even pay and was not noticed priorly that my auto payment was cancel)3. Please make a more convenient and graceful way and system to threat your customers.Thank you.Business Response
Date: 12/18/2024
A letter dated December 18, 2024, was sent to Yanshan *** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:12/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Moved out of state. Later closed money management account and five months later cant get anyone to find the check or issue another. They make me fill out a new form everyone and then say they need new forms when I call to check status. Now they tell me that they cant help me and no one is above them to report or get help from.Business Response
Date: 12/16/2024
A letter dated December 16, 2024 was sent addressing the concern. Regions has closed this complaint with non monetary relief.
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