Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,003 total complaints in the last 3 years.
- 317 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This bank locked our account because of a home purchase. They are now questioning the validity of my Power of Attorney. I am unable to pay my mother's medical bills or anything else because they are holding this money Hostage. ***** ******** is the one ignoring my phone calls because he can see my name and will not answer. This is becoming criminal, and I will be obtaining a lawyer if it cannot be rectified immediately.
Business Response
Date: 12/16/2024
Additional time is needed to submit a response to *** ******-formisanos concern. Regions response is forthcoming.Business Response
Date: 12/27/2024
A letter dated December 27, 2024 was sent to *** ******-********* addressing their concern. Regions has closed this complaint with non-monetary relief.Initial Complaint
Date:11/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Loan # **********. I would like my loan corrected for errors from the start of loan .I have ******** loan docs and was informed that bank is not not able to send. I was informed by phone by operator my interest rate and APR are the same rate of 7.99. Stated interest rate and APR to the actual interest charged on monthly statements are incorrect. My extra/over payments as requested were not credited towards principal. Please credit Recovery of damages to be counted towards principal .After correction are completed Please send by mail my correct loan docs, detailed breakdown of corrections ,including interest portion, and loan schedule.Thank youBusiness Response
Date: 12/10/2024
A letter dated December 10, 2024 was sent addressing the concern.Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Acct **********, very NASTY call center *** refused to unlock my account or transfer me to a call center manager. Call took place on 11/26 9:50 AM central time. ********************* account. I will be exiting this bank 100%.Business Response
Date: 11/27/2024
A letter dated November 27, 2024,was sent to ****** ****** addressing their concern. Regions has closed this complaint with non-monetary relief.Customer Answer
Date: 11/27/2024
Complaint: 22607067
I am rejecting this response because: I have not received a response from the business nor via email or from Regions in the BBB platform. I will be reaching out to **** ************** for further information. It appears that whoever manages the BBB responses within Regions financial, does not take these complaints seriously.
Sincerely,
****** M ******Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I mistakenly deposited my sole proprietor business checks into my personal account on 10/21/24. My account was immediately restricted. Today is 11/25/24 and I still do not have access to my account or my money. I can not use my debit or withdrawal my funds. Every time I call my local branch on **************** in *************. I am told different information.Business Response
Date: 12/09/2024
Additional time is needed to submit a response to ***** *********** concern. Regions response is forthcoming.Business Response
Date: 12/18/2024
A letter dated December 18, 2024, was sent to ***** ********* addressing their concern. Regions has closed this complaint with non-monetary relief.Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
EnerBank now RegionsBank incorrectly placed a lien on my house, instead of the solar panels only per agreement. As such, I cannot use my house as a collateral for other investments/credit/loans in the amount of $150,000.On 8/21/2024, I requested a temporary termination of the *** Lien filing and was informed that it would take about 8 days to complete the process. It is now November 2024 and still not done.On 11/15/2024, RegionsBank finally responded they cannot lift the *** Lien because my account is in deferral status. But the only reason it is in deferral is due to RegionsBank third-party not able to complete the solar installation. In other words, the deferral is NOT my fault and the solar panels are in my roof since 2021 not functional.BBB, please help remove (even just for temporary) the incorrectly placed lien against my house.Business Response
Date: 11/25/2024
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 12/04/2024
A letter dated December 4, 2024 was sent addressing the concern. Regions has closed this complaint with non monetary relief.Initial Complaint
Date:11/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a deposit before cut-off time and the bank did not process my deposit until the next day, which is the first time they have ever not accepted my cash app deposit. Three of *** **** agreed that this was very odd and they had not seen this type if deposit not being accepted, and told me to wait until the next business day for the transaction to post and **** would refund my overdraft fees. When I called the next business day, the 4th rep agreed with the others and tried to refund my overdraft fees, but upper management did not approve, stating it is at the bank's discretion if they accept this as a cash deposit. But, after they applied overdraft fees, then it went into my account as cash payment, but made everything transaction be negative due to the overdraft.Business Response
Date: 11/26/2024
A letter dated November 26, 2024 was sent addressing the concern. Regions has closed this complaint with an explanation.Customer Answer
Date: 11/27/2024
Complaint: 22562156
I am rejecting this response because:
Sincerely,
****** ********Customer Answer
Date: 11/27/2024
The fact is I made a deposit into my account before cut-off and it was available for immediate withdrawal BUT Region's did not process my deposit until after they applied overdraft fees to my account. I want my account cleared from alllllll of these and additional fees.Business Response
Date: 12/02/2024
Regions considers this matter closed.Initial Complaint
Date:11/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Regions was told that I would be honored with a refund. I was told to call back the next day so that my account could be credited. When I called back the next day customer service would not honor my credit as I was told. The calls are recorded and I called at 1:03 pm 11/14/2024. I was told that I wouldn't have any issues and did anyway.Business Response
Date: 11/26/2024
A letter dated November 26, 2024, was sent to ***** ****** addressing their concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I approached Regions for information on a home equity loans. I just wanted information. The next day I received a rejection letter. I had not applied. I just asked for information. I called my local branch who insisted that I should come in to the branch and discuss it with a loan officer. I scheduled a meeting and went to the meeting. I needed a $25 - ****** loan. The loan officer ramped it up to $50,000. A week latter I received a package requesting numerous documents.About a week after that I received a rejection letter. I had not been able to collect the massive amount of documents, but was rejected anyway. the current mortgage loan $138,000 and my home value is in the $400,000 range. so the equity is clearly there. The whole experience was bad at it's best. Wasted my time and effort. I am rethinking my long term relationship with RegionsBusiness Response
Date: 11/20/2024
A letter dated November 20, 2024, was sent to **** ********* addressing their concern. Regions has closed this complaint with an explanation.Customer Answer
Date: 11/29/2024
Complaint: 22544719
I am rejecting this response because: I have received no Letter from Regions.
Sincerely,
**** *********Initial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have banked with them for at least 5 years now and never had too many problems however last week we ran into a very big problem and they honestly seem to care nothing about helping resolve the issue. My husband had an issue with his direct deposit, the account number was entered incorrectly at first so the employer had to confirm the funds were not sent into the wrong account then reissue the payment. Regions processed a reversal of the initial deposit that did NOT even go into my account dropping my balance to $400 then when the employer resubmitted the deposit it brought my account back to normal however this is incorrect. Per the employer and *********** which is their bank, no one requested a reversal and the teller I spoke to Saturday stated that they can see that the reversal was done before the deposit so here are my complaints: 1) why did my bank initiate a reversal that the issuing bank did not? 2) why did my bank process a reversal before first confirming the funds even went into my account 3) Where is money that was pulled cause Arvest is saying they still have not even received the reversal that was done but they are showing they have issued 2 payments 4) per Arvest, they have issued 2 payments however I still have not seen the second deposit be applied to my account- the teller I spoke to on Saturday stated he could see an ACH that was started on Friday but it wasn't applied the account and he wasn't sure why not. At this point, it appears Regions has stolen the money, I'm sure that's not the case but it certainly appears as so. I need my funds applied to my account and the reversal that was processed sent back to Arvest so my husband's employer can be reimbursed. This is horrible customer service and bad business practices.Business Response
Date: 11/21/2024
A letter dated November 21, 2024 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:11/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The bank refuses to close the checking account of my company ************* and requires personal presence at the bank branch. But I have left the *** and cannot come to the branch. I have sent several messages and letters to the bank, but the bank is not responding to the messages.Business Response
Date: 11/22/2024
A letter dated November 22, 2024, was sent to ********* Pobolyelov addressing their concern. Regions has closed this complaint with non-monetary relief.
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