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Business Profile

Fireplaces

Southern Fireplaces Homewood, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Southern Fireplaces Homewood, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southern Fireplaces Homewood, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/17/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a wood burning stove installed into our new home by this business during the spring of 2022 (the final invoice was dated June). We moved into our new home in mid July. When the weather turned cold we began using the wood stove. After a few weeks, I noticed ashy/tarry looking drips in the attic and isolated the flue as leaking. I called to have them come look at the problem. They only take voice messages or email and said they would respond within 24 hours. I left a message and followed up with an email and second message after 3 days. About a week later, I got a call and they scheduled an appointment. The day of the appointment I received a text the technician couldn't make it. I was not given a new time. I called the office and went thru the message/email process again and 2 weeks later I get a text that he is coming on a certain day. About 1.5 hours after the appointed time, I get a text that he can't make it, again. I asked for a new time and got no response. As of December, I decided to just find another company. The new company had to totally replace the flue and rebuild the chimney for over $4,000!! Southern Fireplaces should reimburse me at least half of that expense.

      Customer Answer

      Date: 08/07/2023

      I have not been contacted by the company and they have  done nothing to resolve the issue.

    Southern Fireplaces Homewood, LLC is NOT a BBB Accredited Business.

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