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Business Profile

Urgent Care Clinic

American Family Care, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for American Family Care, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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American Family Care, Inc. has 97 locations, listed below.

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    Customer Complaints Summary

    • 146 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have visit this urgent care three separate times for the same issues. I have paid three separate times. I didnt not get my issue solved at all. I paid upfront for all services. I would like my refund for my money.

    • Initial Complaint

      Date:07/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date July 15, 2024 Paid $35 Went to afc on Monttclair Rd because of a fall on my knees. My knees were swollen. After waiting for a while I was called to the back and the lady asked me questions and then she asked me to guess my weight and did'nt put me on the scale. Was seen by an attentant who checked my knees and was told that the x-ray tech was gone for the day and I should have come before 4 pm. Was told to come back the next day. Went back on 07/16 and was told the tech will be in 07/17. I paid my money, no service and my knees are still swollen. Now I have to pay another afc $35. You all are about money not service. I will not recommend anybody to use your services.

      Customer Answer

      Date: 07/16/2024

      Refund

    • Initial Complaint

      Date:07/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AFC has sent me multiple bills for the same visit even though the amount has been paid. I believe that they have fraudulent billing practices trying to double bill for services. I received a text today (7/6/24) again stating that I owe a $75 dollar balance which has been paid: 05/23/24PURCHASE AUTHORIZED ON 05/22 AFC URGENT MEDICAL ************ NJ S304143331272472 CARD 2542$75.00 Begin region Details Merchant Name:AFC URGENT CAREMerchant Address:******************************* Method:Card # Entered by Customer/MerchantCategory:Doctor/Hospital

    • Initial Complaint

      Date:06/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year my mother-in-law took my daughter for a physical at said location in ******* *** ************** doctor wasn't there to do physical for school sports. When we were able to get physical, doctor said he needed eye doctor to clear my daughter for sports. Since physical couldn't be completed they refunded money no issue. Today we got a collection agency letter for a minor. This is horrible business practice. And we never received a bill till now. I will upload if needed

    • Initial Complaint

      Date:06/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the Afc in ******** on ************* on May 4th 2024. The front desk staff was very rude. Tried to tell me my daughters insurance was not active, when it was. *** called 3 times to speak with the office manager and left 2 messages she has not returned my calls. And they do not have a corporate number or email that I can find.

    • Initial Complaint

      Date:06/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was over charged and have contract them several times and get no response.

    • Initial Complaint

      Date:05/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into the office on an April 13th to have a prescription filled.(This is an office that I have once visited before). I called prior to visiting asking about the refilling of the prescription and was told by receptionist that I would need to come in and be seen. I came in on the Saturday of (April 13th). I paid $175 out of pocket. I got to the back and was asked a few questions about the reason for my visit. The bare minimum was not done. I did not get a physical examination nor did I get the lab work that should be included in my visit. Initially I was asked if I wanted bloodwork drawn for anything and after I disclosed that I had no insurance and disclosed my medical condition to them I was immediately given the cold shoulder & dismissed. I was no longer treated as an equal patient. They did everything from that point to push me off on someone else. Contrary to the catalog of diagnostics that are listed on the offices site, I was told that I need to go somewhere else. Go to where Ive been going. I was told that I could not just come in off the street and request a prescription. They also said that they had no record of me ever visiting their office since it had been 2years. After they have made it clear that they now dont have any of my records due to whatever reasons. I expressed my ailments and medical issues w/ this business they had no ************** simply want a refund due to the fact that I was mishandled during the ordeal after disclosing I had no insurance. If I would have had upfront knowledge that they could not have screened and provided me w/ prescription for my condition that I would not have ever made the visit to start. They literally did nothing but take my money. If they would have at least did a basic physical/check up I wouldnt even feel as bad but they did nothing to benefit me during the encounter but mishandle me.

    • Initial Complaint

      Date:04/29/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THESE PPL PRACTICE NOT TREAT .. THERE HORRIBLE RUDE UNCARING OUT FOR A PAYCHECK ONLY ..CLOSE THIS MONEY TRAP DOWN BEFORE THEY KILL MORE PPL ... THIS PLACE IS TRYING TO KILL ..They Doc Person Wouldn't Get Near Me.. I went back 2 times Cause They Antibiotic Did nothing After a Week ..I need A stronger Antibiotic. My Gp in *********** told me to request AUGMENTIN. .This DEATH TRAP OF A COMPANY SIMPLY SAID THEY WOULDN'T HELP ..I COMPLAINED SO THEY DECIDED JUST NOT TO HELP .. I CALLED THE *************** SO CALLED PACIENT ADVOCATE. ***** EVER ANSWERS THE PATIENT ADVOCATE PHONE LINE OR MESSAGES .. THERE IN BUISSNESS FOR ************* ONLY THERE NO ATTEMPT TO PROVIDE HEALTHCARE ... PPL KILLERS IS WHAT THESE DEVILS ARE .. THERE ONLY INTREST IS STEALING FRO. INSURANCE COMPANYS

    • Initial Complaint

      Date:04/12/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm filing a complaint on behalf of my husband *********************** who had went to American family Care in ********** ******* to have an update on his medical card which he needed a physical to be done the physician at the time had injured his eardrum when he stuck the otoscope in his ear, he has been complaining about pain in his ear ever since this happened which was a week ago from today. Currently the time of me writing this is April the 12th 2024 so it was last Friday from today. I called American family Care and ********** after several attempts of trying to connect with them and finally got an answer and they said that he would have to pay a copay all over again just to be seen by a doctor from American family Care when they themselves had been the one to injure his ear in the first place and I don't believe that he should have to pay another copay to be seen to have his ear checked out from the damage y'all did to him. He needs to have his ear checked for free by y'all or at least a complete refund of his copay.

    • Initial Complaint

      Date:04/01/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get an itemized bill for my visit 2/19/2024 an have been unsuccessful. I paid at the time of service now i just need a bill to submit to insurance company. I have made too many calls with an answer " it will be forwarded to accounting *******

    American Family Care, Inc. is NOT a BBB Accredited Business.

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