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Business Profile

Urgent Care Clinic

American Family Care, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for American Family Care, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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American Family Care, Inc. has 97 locations, listed below.

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    Customer Complaints Summary

    • 146 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I gave the service provider my insurance card and provided them proof of who I was. I went into this urgent care center to have an evaluation on a lump that needed to be removed on my breast. I have had the same insurance since 2007. I just noticed on a credit report this company put me into collections for a balance of $****** which would have been paid in full by the insurance company. I proceeded to call to ask them why I was not notified there was an open balance; how else would I know if there was anything due. I was told the insurance company didn't verify the insured being me. I verified with my insurance provider and they said this is not true there are recorded calls and no one ever presented the claim. I am thankful I review my credit and my bills and take pride in remaining to have a clean record; I feel this is unjust of this merchant/vendor/doctors office to impede on my good credit and not notify me to rectify this

    • Initial Complaint

      Date:08/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I became ill while visiting my house in ****** Alabama. I contacted a family member who is an EMT and they diagnosed me with hyponatremia which means your body has taken on more water than your kidneys can process. They suggested I request a saline infusion. So I went to American family care in ****** and explain to them I was self diagnosing and asked if they could give me ******. They left the room to consult came back and said no they could not but they could offer me a Covid test and several other tests to see what my problem was. I declined the tests went to the front desk and they said OK fine have a nice day. A month later I received a bill stating I had received all of the tests they suggested. I did not receive any test or any services of any kind.

    American Family Care, Inc. is NOT a BBB Accredited Business.

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