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Business Profile

Manufactured Home Manufacturers

Clayton Homes
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Clayton Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clayton Homes has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • C. W.

      Date: 12/19/2023

      C. W.

      Date: 12/19/2023

      My husband and I bought the Abigail ***** in June of 2019 and have had nothing but issues, especially with water (lines not being connected, roof leaks, caulking around windows not being done right, ect.) The manufacturer refuses to repair anything and now, the repairs are coming out of pocket. Do yourself a favor and NEVER buy a Clayton built home!!! Customer ***** is the worst and they will not stand by their so-called "quality" products.

      Clayton Homes

      Date: 12/20/2023

      Based on our customers home service repair records, all warranted repairs requested within the **************** Structural Warranty that expired 5/20/2020 were completed in the year 2020. Our facility was contacted 12/7/2023 by the home center that sold the home regarding some concerns, and we replied with advice about how the concerns might be addressed. Clayton Homes ************************* stand behind our products, warranty, and strive to do what is right by our customers, retail partners, and communities. It is unfortunate that our customer is dissatisfied, however our company cannot be responsible for causes beyond our control, and although performing regular maintenance and repairs can be frustrating, they are a necessary part of homeownership.

      C. W.

      Date: 12/21/2023

      These are issues stemming from the so-called "repairs" that were done, within the warranty time frame. The contractors hired to do these repairs did not complete the jobs they were supposed to do and though we repeatedly reported the issues still being present, we were constantly pushed in the corner instead of receiving completed services. The island in the kitchen is not straight, there are drawer tracks broken due to the manufacturer using impact drills to tighten the screws for the brackets, water damage from when they didn't install the vent cover for the stove, but instead placed a metal sheet in the roof that did nothing to stop the rain from pouring into the home, the cabinets in the kitchen are not straight, nor are the beams on the ceiling in the kitchen, and these are just a few of the issues we reported that were never fixed correctly. Regular maintenance is not the issue here, but the lack of quality workmanship is.

    • Leon C

      Date: 05/29/2023

      Terrible service, they definitely do not keep their word on the service guarantee! Less than 1.5 year old home now along with all the other problems they still havent fixed, now we have an electrical problem! Every seam in ceilings can be seen, and cannot be redone! We have floors that bounce when you walk across them! Floors have bulges under the linoleum! Smoke detectors work incorrectly! They were supposed to send service people out they lie but they got their money for our home! DO NOT WASTE YOUR MONEY! Definitely not an honest company!

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