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Oakley NAPA Lawn & Garden
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Oakley NAPA Lawn & Garden's headquarters and its corporate-owned locations. To view all corporate locations, see

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Oakley NAPA Lawn & Garden has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Eric S

      Date: 09/20/2024

      Initially my cub cadet lawn tractor needed a set of blades, spindle, belt. My wife ran over a 2x4 in the yard is what caused the damage. I took the mower into Oakley and said fix whatever is broken. Around a week and a half they called me said your mower is ready for pick up. I load it up, go home, unload it to cut the front yard. I make approximately a 12 foot straight cut belt flew off. Took it back said belt came off again they said we got you and call when its fixed. 3 days go by and they call again. Come get your mower. I go to Oakley get it, return home. Cut half my front yard it just comes off again. Ive been patient all through this until now I have to load it up again and take it to Oakley AGAIN. I tell the guy that works on them to come take a look. He bends down flicks the belt looks at me and says aint nothing wrong with that belt I show him the slack in it and I can see he has no interest in what Im saying, at this point Im getting frustrated with his attitude and nonchalant attitude about it being my 3rd time returning mower. I tell him Ill unload it and he will see I engaged it once and disengaged it and just as I thought the belt came off again. The employee who fixes it says Ill get it back there and fix it. They call me like the next day come get mower. I arrive talk to them get my mower and I told the same employee that I feel like its gonna pop off again I could see two fingers worth of slack. He said no your good I took it over to some grass in the back cut a line disengage the blade try to reengage the belt comes off again. I drive it in the bay and said I told you it would come off. The same employee says cause your doing this(hes using his hands to simulate me raising it up and down all fast. I say you just watch me cut the grass and disengage once out of nowhere the manager came over yelling and cussing at me. I called the owner ***** he said he would fix it, he didnt so now Im out. 551.02$ no mower and no one there cares

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