Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bailey's Landscaping was hired by me and my husband January 2023. Their commitment was to install three to four inches of pea gravel around my house. The other was to install French drain in front of the house and a sloping swale. Because of drainage issues living on a mountain. Although they were paid for both jobs. Certain issues have come up concerning the functionality of the swale. They first used half of the pea gravel that was supposed to be put around my house in the swale. They also used 100 ft of corrugated pipe in the swell that belong to me. I purchased from ******. They also did not slope the Swale. When they came back a second time and brought River Rock. They failed to pull up what was left of the pea gravel. They did not realign or dig swell on a slope. They just laid the river rock on top of the pea gravel causing more drainage issues. I also destroyed property by piling up dirt in an area of my yard. I now have to weed eat and use machete I keep maintained the best I can at 65 years old. My husband passed in March just 2 months after Bailey's Landscaping was hard to do the works. When they came back the second time made matters worse. I now have I swale ************* uphill. **** Bailey was never on the job with his workers to give proper direction. The workers also could not speak a word of English. Making it impossible for my husband to communicate with. **** Bailey is unprofessional and arrogant because he does not understand that ****** don't run uphill. He also thinks it just because my husband is no longer here that the problem will go away. We were given a one-year guarantee The Works would be functional and it all fell apart Within weeks of installation.

  Business Response

  Date: 10/03/2023

  10-3-2023 Mr. ******************** called BBB to say, he and **************** went to court. The judged in favor of Bailey Landscaping and dismissed the charges. via call with ************/BBB

  Customer Answer

  Date: 10/04/2023

   
  Complaint: 20605580
  
  I am rejecting this response because:

  I chose not to pursue the matter in court because it involved resurrecting my my husband's ashes and reliving this very sore subject over again.
  

  I'm still living with a non functional uphill swale and damaged property. **** Bailey is not licenced. He has no brick and ****** business. He has no equipment other than shovels, bucket and one flatbed truck. His workers are undocumented ********* scabs that speak no english.  only in America can a person build a business out of thin air and Rise To The Top.

   

  The estimate to fix by a licenced landscaping is about $2200. I've been digging up the swale myself. So to make it cheaper when they come to fix.
  

  
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 12/07/2023

  Consumer provided updated decision from the court in her favor.  per phone call to BBB

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2, 2022, I was told that they would get started on my yard in 3-4 weeks. They finally finished on June 29, 2022. Within 2 weeks after they had finished and I had made the final payment, I had 2 of the 6 trees that were planted die. I contacted **** and asked that he replace the trees and also make a few corrections to the retaining wall that they built, and a few minor fixes. We set a date that he would come by and we could discuss what needed to be fixed. He texted me after the appointed time saying he was running late. He never showed. I finally just sent him pictures and details of what needed to be fixed. He said no problem. Every week after that, I was told a different excuse about why no one came to take care of the issues. After hearing "I will get you taken care of by the end of the week" countless times, they finally came and pulled out the 2 dead trees and put some sand in a low lying area in the yard on September 2, 2022. No one ever came back to replace the trees or to fix the other issues. On September 6, 2022 I started messaging **** every other day to find out if anything was going to happen. As of today, September 20, 2022, nothing has happened and he has not answered any of my calls or texts since September 6. I just want this job finished.

  Business Response

  Date: 10/04/2022

  This job is complete. I do not understand. I replaced the trees and fixed the wall after she told me she was happy with our work. 2 trees didnt make it so I went back and picked them. I told her my supplier was waiting on a big shipment to arrive! That it could be weeks. We do apologize. And the job is complete. Thank you.

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18051056
  
  I am rejecting this response because:
  

  On June 6th, I paid for the completion of the work that Mr. ********************* company did. A few weeks after payment, I noticed that two of the trees that they had planted were dying. I contacted him to inquire if the trees could be replaced and to also ask if he could also fix some other problems that had come to light. There is a dip in the yard that had been sodded over in the middle of the of what was supposed to be usable yard space. When I watered the sod and trees, and when it rains, the dip fills up with water, which sits stagnant for a time, and then leaves a muddy mess after the water finally drains. Additionally, after some days of rain, it had come to my attention that the end of the retaining wall needed to be reinforced in some way because the rain was already washing mud down from behind it. Since they would be coming to take care of these items, I also asked him if the rock they had laid for water diversion could be altered. Mr. ******************** agreed to the fixes that I had asked about and indicated that he understood my concerns. He even complimented me on the pictures I sent him to show him what needed to be corrected. (The pictures were sent after he stood me up for an appointment that we had made for the previous day by texting me running late and then never showed.)
  
  On August 24th, Mr. ******************** texted me, saying that they would be there tomorrow (August 25th). On August 29th, I texted him to ask if they would be coming soon to replace the trees and fix the other things he had agreed to. He answered immediately saying that he would be by to fix everything by Friday of this week. On Friday, September 2nd, they did show up and Mr. *********************ent me a text saying They got the two trees and put some sand down. We need more. They will get the trees and sand Tuesday. [September 6th] In the same text he also said, He got a block count so we can fix the wall the way you want it. Nowhere in our text exchange from August 24th through September 6th did he tell me that, as he states in his response to this complaint, his supplier was waiting on a big shipment to arrive. He stopped responding to my texts and wouldnt return my phone calls on and after September 6th.
  
  On October 3rd, Mr. ******************** finally brought two trees to replace the dead ones and fixed the retaining wall. They did not bring the sand he had mentioned to fill in the dip. At this point, I had already purchased and planted two new trees, but I am glad that he adjusted the retaining wall. I doubt I will ever see the sand to fill in the water retaining dip in the yard. That will be more money out of my pocket. I write this response only so others can see what to expect if they do business with Mr. ********************.

  Sincerely,
  
  *******************************

  Business Response

  Date: 10/10/2022

  Im completely shocked. I fixed everything she asked. I also said I can change the rock if you would like me to. She said no its ok. I didnt have a problem with fixing that. Wall is fixed and trees are there. Again I apologize. at the same time I feel attacked by these comments. Ive medicated daily as needed. Thank you