Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst consignment shop I have ever worked with. I've been fighting for my money for over two months. I agreed to a $100 late fee because I had to use ****** instead of the check I originally requestedone of her many excuses was that she was switching banks and claimed the money was held for over a week. I left 60 gowns with her in January, and its now August, and Im still trying to get paid. I have proof of everything and know she has done this to others.Additionally, the other dresses I picked up were in terrible condition. I have photos and videos showing hundreds of dollars in damage, with some dressesclearly brand new with tagsalready worn. I will be posting these photos and videos as proof. I dont want anyone else to go through this.She was extremely rude to my husband and me, throwing all my dresses into a pile on a couch and hanging some by the dress without using hangers. She never apologized or took responsibility. She takes peoples dresses if they dont follow her timeline, but if she does wrong, its acceptable.She claimed she took on too much umm, but she accepted peoples goods without payment up front. So not sure how shes yet again the victim. When items sell, shes supposed to return the money to clients, but she spent it and was rude about it.Sum it up dresses damaged expected to cost $200 in cleaning and repairs. $100 late fee still not paid payment was months late and incurred ****** charges I would not have had if would have been paid on time by check.

  Business Response

  Date: 08/21/2024

  For your consideration, Ive included pictures of the contract signed by ************************* (*************************** mother). The contract details the contract length, Payout options, and damage clause. Until July, I had only spoken/dealt with ***************. 
  The dresses arrived to our store in rubbermaid bins, without hangers, and with each dress in small clear plastic shipping bags (similar to how dresses would arrive from ******). They were exceptionally wrinkled. Myself and *************** came to an agreement of $1 per dress (60) fee for us to steam and hang them. I later waived this fee in an attempt to end things with ********************. Our store is not liable for damages to dresses. The dresses were in our possession 5 months, including prom season, and were tried on repeatedly. As all sales are final here, no dresses were returned or exchanged, so they have not been "worn".  When the dresses were picked up from the store, they were available on the day ******************** requested, and I stayed after store hours to accommodate her schedule. The dresses were either laid over a loveseat, or hung from racks by the hanger straps. ******************** and her husband put the dresses in her backseat and trunk, unprotected. As such, we will not be paying her any dry cleaning or other fees. I have security video and audio of that transaction, and would be happy to provide such.  The contract also details our payout options. Payouts are arranged after the 4 month contract period, and we (strongly) prefer ****** or venmo payouts. There is actually a $5 fee to have a hand written check mailed to you. Ive included the ****** payout log, that shows total payouts to ******************** totalling $1597.61. The last payout of $278 was technically not due until the end of her renewed contract, on 10/5/2024. Lastly, Ive included an itemized list of exactly which dresses sold, and her 40% of each to reach the dollar amount she was paid out. ******************** has accused us of removing her ****** and other reviews (we couldnt do even if we wanted to). We certainly cant control what she says or posts, but we will no longer be communicating directly with her. She is no longer welcome to shop or consign here, and will be trespassed if she returns.
  I appreciate your time and consideration, and look forward to a resolution of this matter,

  Business Response

  Date: 08/21/2024

  For your consideration, Ive included pictures of the contract signed by ************************* (*************************** mother). The contract details the contract length, Payout options, and damage clause. Until July, I had only spoken/dealt with ***************. 
  The dresses arrived to our store in rubbermaid bins, without hangers, and with each dress in small clear plastic shipping bags (similar to how dresses would arrive from Amazon). They were exceptionally wrinkled. Myself and *************** came to an agreement of $1 per dress (60) fee for us to steam and hang them. I later waived this fee in an attempt to end things with ********************. Our store is not liable for damages to dresses. The dresses were in our possession 5 months, including prom season, and were tried on repeatedly. As all sales are final here, no dresses were returned or exchanged, so they have not been "worn".  When the dresses were picked up from the store, they were available on the day ******************** requested, and I stayed after store hours to accommodate her schedule. The dresses were either laid over a loveseat, or hung from racks by the hanger straps. ******************** and her husband put the dresses in her backseat and trunk, unprotected. As such, we will not be paying her any dry cleaning or other fees. I have security video and audio of that transaction, and would be happy to provide such.  The contract also details our payout options. Payouts are arranged after the 4 month contract period, and we (strongly) prefer ****** or venmo payouts. There is actually a $5 fee to have a hand written check mailed to you. Ive included the ****** payout log, that shows total payouts to ******************** totalling $1597.61. The last payout of $278 was technically not due until the end of her renewed contract, on 10/5/2024. Lastly, Ive included an itemized list of exactly which dresses sold, and her 40% of each to reach the dollar amount she was paid out. ******************** has accused us of removing her ****** and other reviews (we couldnt do even if we wanted to). We certainly cant control what she says or posts, but we will no longer be communicating directly with her. She is no longer welcome to shop or consign here, and will be trespassed if she returns.
  I appreciate your time and consideration, and look forward to a resolution of this matter

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22155295
  
  I am rejecting this response because: The business owner is not telling the truth and did agree to a late payment. She constantly said on the phone she had NO money to pay. I also have emails I am attaching. She is a very dishonest business owner. SHE inspected each of the dresses for issues before consigning as she does not sell damaged dresses. I am attaching email conversations and I have a phone message as well. I am looking into next steps. The least she could do is PAY the late fee she agreed to and admit she was LATE paying me. Take some Ownership for her poor business practices. Trying to make a customer you have wronged the bad guy is even worse and I hope others take notice. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/23/2024

  No payment was received for those dates nothing. It was multiple excuses. First was bank had money held. Then it was she had no money. She wrote in the other dates as when she would finally pay. She did destroy the dresses but I dont have a way to prove that its hearsay and I understand that. She is not paying consignments way off on paying. She agreed on the phone and then the email to $100 late fee. She has been horrible when she done wrong all along never once trying to make it right. She does owe the $100 late fee at least. I believe I have the phone recording but I am not sure if I can legally share that. 

  Business Response

  Date: 08/23/2024

  The original 4 month contract term signed by ************************* was for 2/16/2024 - 6/16/2024. *************** called the store on 6/5/2024 and renewed her contract for an additional 4 months, for the term of  6/5/2024 - 10/5/2024. This was done in accordance with contract terms under "Contract extensions and details".

  ************************* was ******** $969.61 on 8/9/2024, and an additional $350 on 8/10/2024, totaling $969.61,for dresses sold from 2/16/2024-6/16/2024. ******************* was ******** $278 on 8/16/2024, for the dresses sold from 6/5/2024 until the remaining dresses were picked up by ******************** and her husband. The $278 wasnt even contractually agreed to be paid out until after the 10/5/2024 contract end date, and as such, was paid early. The ****** payments are reflected, with transaction id numbers, on the ****** form submitted to the BBB on 8/21/2024. The dresses sold to get to that total are listed on the printout from SimpleConsign,our point of sale system, also submitted to the BBB on 8/21/2024. The $60 fee agreed to with ***************, for hangers and steaming of the dresses, was waived. 

  ******************** has been paid, via ******, in accordance to the contract, for all dresses sold. All dresses  not sold were returned to ********************, at the day and time of her choosing. Dresses were returned without hangers, as they were received without hangers. Any soiling from being tried on in a retail store, and are well within our policy regarding damages. 

  Business Response

  Date: 08/23/2024

  The original 4 month contract term signed by ************************* was for 2/16/2024 - 6/16/2024. *************** called the store on 6/5/2024 and renewed her contract for an additional 4 months, for the term of  6/5/2024 - 10/5/2024. This was done in accordance with contract terms under "Contract extensions and details".

  ************************* was ******** $969.61 on 8/9/2024, and an additional $350 on 8/10/2024, totaling $969.61,for dresses sold from 2/16/2024-6/16/2024. ******************* was ******** $278 on 8/16/2024, for the dresses sold from 6/5/2024 until the remaining dresses were picked up by ******************** and her husband. The $278 wasnt even contractually agreed to be paid out until after the 10/5/2024 contract end date, and as such, was paid early. The ****** payments are reflected, with transaction id numbers, on the ****** form submitted to the BBB on 8/21/2024. The dresses sold to get to that total are listed on the printout from SimpleConsign,our point of sale system, also submitted to the BBB on 8/21/2024. The $60 fee agreed to with ***************, for hangers and steaming of the dresses, was waived. 

  ******************** has been paid, via ******, in accordance to the contract, for all dresses sold. All dresses  not sold were returned to ********************, at the day and time of her choosing. Dresses were returned without hangers, as they were received without hangers. Any soiling from being tried on in a retail store, and are well within our policy regarding damages. 

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 22155295
  
  I am rejecting this response because:
  Owner is still not even having the respect to admit she was months late on payment. She gave multiple excuses and has handled this very poorly as a business owner.  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Items were given to the business to sale at her consignment shop for a specified period of time. The contract ended 5/6/24 and the business owner, *************************, told me to come pick up items that didn't sale and she would give money to me for the items that did sale. I picked up my items that didn't sale on May 10th and was told I would be paid for the items that did sale within the next week.Items that sold: Blue/tan *************** $28, Floral Maxi Esprit $16, and tan ankle boots nine west (lost) $11. Total due back to be $55. I was told she would pay me the week of May 19th via *****. As of 6/10/24, I've called and left a message and have not received a response.

  Business Response

  Date: 06/18/2024

  *********** has been paid, in full, via venmo. Regretfully, we show no voicemails left by ***********. We apologize for any miscommunication or policies that weren't explained fully. 

  Customer Answer

  Date: 06/19/2024

  Hello,

  The business owner finally sent my money via Venmo for my items that she sold. Thanks so much for your help!

  ***************** Gant 

  Customer Answer

  Date: 06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************