Complaints

This profile includes complaints for Bankston Motor Homes, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bankston Motor Homes, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bankston Motor Homes, Inc.

  2191 Jordan Ln NW Huntsville, AL 35816-1003

  
• 

  Bankston Motor Homes, Inc.

  5660 US Highway 431 Albertville, AL 35950-0233

  
• 

  Bankston Motor Homes, Inc.

  2588 Music Valley Dr Nashville, TN 37214-1003

• 

  Bankston Motor Homes, Inc.

  3008 Florence Blvd Florence, AL 35634-2537

  
• 

  Bankston Motor Homes, Inc.

  30225 Bankston Rd Ardmore, TN 38449-0610

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was under contract with Bankston Motor homes on a ** purchase. I had placed a $500 deposit, I had applied for financing, they cancelled my deposit and sold the ** to another party. I believe that the business sold the ** for more money than the agreed upon purchase price I had with them. During my consistent communication, their sales team set a pick-up date unbeknownst to me and used the passage of that date as a reason for cancelling the deal. I believe this company operated in bad faith and despite having a signed deposit and purchase agreement with me simply pulled the deal in the interest of making more money on the vehicle with a different party.

  

  Business Response

  Date: 12/16/2024

  12-16-2024  

  **** ******

  Placed a deposit on Nov. 4th 2024

  **** placed a deposit with Bankston Motor Homes, and we held the camper for him for almost 7 weeks. Over the course of the 7 weeks, he did not give a straight answer on a time frame of pick up. The customer did communicate with the salesperson but there was no progress on moving forward in the deal. See the timeline below on dates and times of the big points in the communication. The customer was given a deadline of when we would have to have his credit application filled out to proceed with the deal and he failed to keep to that timeline. We processed his refund of $500.00 when we cancelled his deal and notified him of the cancellation.

  After he was notified then he proceeded to fill out a credit application, but the unit had been resold.

  On Nov. 4th The Salesperson sent paperwork to customer to fill out for the deal.

  *o The customer stated he would fill out the paperwork and didnt.

  Nov. 6th We reached out to the customer about the paperwork; he stated he would fill it out that day and send it back but it took weeks to get his documents to us.

  After 4 weeks the customer stated his outside financing was not going to be an option and needed to use our financing.

  * Never filled out a credit application on our website.

  Dec. 2nd The customer was told he had to fill out the credit application that week.

  Dec. 3rd ******** was sent the credit application again

  Mr. ****** said he had been busy and would get it done

  Dec. 4th Salesperson asked Mr. ****** to fill out the credit application again

  Dec. 6th The customer was called and emailed by the sales manager with a deadline to fill out the credit application.

  Dec. 9th The customer was refunded his $500 deposit and notified the deal was cancelled.

  Dec. 9th The unit was resold to another customer within 15 minutes as they had been waiting for weeks to see if it would become available.

  Dec. 9th The customer then responded after an hour and said he was filling out his credit application. He became upset when we told him the unit was already resold. He didnt return the sales managers calls or emails to complete the paperwork by the deadline that was given.

  Bankston Motor Homes cannot hold a camper off the market for a month and a half with no resolution. The customer had not responded to what the company needed from him to make the deal progress.

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22668896
  
  I am rejecting this response because:  

  It is not representative of the complete story of the ongoing discussions that were taking place with the sales team at Bankston.  Including the sales team setting a date for pick up that was not agreed upon by me but done due the pressure by management on the sales team.  The management also sent communication knowing that it would go to spam filter and stated as such in my communication with them.  They also were in possession of a completed financing application prior to selling the vehicle out from under me for more money than our agreed upon date.  There was never any mention of completion of a deal date, except when they clearly had received an offer from another party for more money. I repeatedly told the sales team that this deal would need to be completed closer to the holidays and they were completely comfortable with that idea, until the management team clearly acquired a higher offer. 

  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 12/17/2024

  12-17-2024  Mr. *** **** called BBB to say, they have time stamped emails (attached) and the consumer did not submit his contract in the time frame allotted. No offers

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22668896
  
  I am rejecting this response because:  The documents provided do not include when the unit was sold to the new customer for more money.  ********************** clearly had a completed financing application from me prior to selling to a new party for more money.  Bankston could acknowledge that they wanted to sell the unit immediately for more money rather than continuing to work with me.   
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 12/19/2024

  Thank you for your assistance, I just want to make sure that Bankston Motor Homes will have it noted on their account that I am not content with the resolution and that they business has willfully withheld information from this process.  

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction took place 7/08/2023 at Bankstons motor homes. We purchased a 2018 used 5th wheel camper for my fiance and I to live in full time. The purchase amount was $54,995.00 and we also purchased a 5year extended warranty for an additional $5,995.00. We were promised that since we were not going to have a hauling truck that the warranty would include having a technician from the Bankston Motor Homes located in ******* AL. (Like 20minutes from our area) to come out and repair whatever needed repaired. Additionally, we were told they would perform a thorough walk through and inspection to make sure nothing needed repairing prior to the mobile home leaving the lot. I told the salesman the door inside was absolutely destroyed and nonfunctional and I would like it replaced before we finalize everything. He ensured that it would be replaced prior to signing. The day we went to sign off on everything we drove 1hour and 40 minutes to ********** and as we pulled in the parking lot the salesman called to notify us that the door they had ordered had not come in yet. He promised to have the door sent to the Gadsden store and when it did arrive a Gadsden technician would come install it. Several weeks pass and we had called the original salesman as well as the Gadsden store multiple times and the door had not come in. We, then, noticed our washer hookup was leaking and called to ask if they could arrange for someone to come out and take a look at it. After calling the Gadsden Bankston motor homes several times each month we finally got a call in September that they were coming to replace the door. The door gets here and its the wrong door. Several months later( Dec. 2023) they called and said the door was in and to our surprise the door was the wrong size again(Im pretty sure it was the exact same door they brought out to begin with). Now every month weve called trying to get an answer on our door and washer hookups and still no resolution. No answer as of May 2024

  

  Business Response

  Date: 05/24/2024

  5-24-2024    ************ with BBB called *******************. He said they have taken measurements for the door and parts have been ordered.  ************ will update BBB as work is completed.

• Initial Complaint

  Date:10/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  People thought Camping World was bad... Bankston well surpassed CW with the extreme level of none customer service. We had been in touch with our sale rep for weeks on the unit we wanted to purchase. We finally sold our current unit privately, scheduled an appt to come view & purchase the new ** at the Bankston ********** location in Aug. We had a specific appt time of 10am to begin our walkthrough. I informed our rep we wanted to come a few min early to do our paperwork and look at the unit in person to ensure there was no issues or damages before we signed (we had not seen the unit in person as we were not local) I have seen this same ************ in person for over a year & half as we had made the decision this was the exact unit we wanted - We arrived at 9:30am to find the ** had just begun the prep work of cleaning the inside and outside. This was odd to me considering we had an early appt. Upon looking over the ** there was a tech cleaning the outside and smoking a cigarette with the ** door open so cigarette smoke was going inside the unit... Unprofessional and irritating as I cannot stand the smell of smoke. Looking through the ****** was noted there was an imperfection in the subfloor of the flooring (a dip in the floor). Having a bad experience previously with a different unit, I brought this to the dealers attention, they were very quick to diagnose and get ahold of thor and get a certified letter to notate it is not a rot in the subfloor but just an imperfection. We then went in did our paperwork to purchase the unit. Took about an hour. The unit was still not ready for the walk through. They told us to grab lunch and come back. We came back at 12:30 and unit was still not ready. We waited until 3:30pm and the unit was FINALLY ready for the walk through. Remainder of review in photo

  

  Business Response

  Date: 11/14/2023

  11-14-2023  ******************* called BBB, he said they have given ************ a washer and dryer as compensation for her troubles. 

  Customer Answer

  Date: 11/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new motorhome from Bankston Motor Homes in ************* 6/8/2020 for a CAT response vehicle for our business, Advanced **************** **** We also bought an extended warranty for $3195 that is refundable in part if we cancelled before ****** miles or until 6/8/2024. We traded this motorhome in on 4/28/23 with only ***** miles on it and finally received the cancellation paperwork from Bankston on 5/23/23 after many attempts to get it. I mailed it in and the warranty company cancelled our contract. I called First Extended Warranty a month later and they informed me that contract was cancelled effective 5/23/23 and the refund check should have come from Bankston Motor Homes. I have made several attempts by email, (5/23/23, 5/26/23, 6/7/23, 8/16/23, 9/14/23, 9/19/23) phone and chat (9/14/23), which also included going by the office in ************* 9/13/23 to receive our refund. On that trip, we were given another paper to send in to a totally different company which later replied that it was not their contract. I am not sure how much the refund should be because he failed to enter that on our paperwork, but it should be a prorated amount for the remainder of our contract. I have tried to get in touch with a manager and no one will give me that information. We are being totally ignored and not sure what to do at this point. It has been 4 months, and we are not getting anywhere with them. I have all of the emails saved if needed. I do not recommend buying from Bankston in **********. We traded that motorhome in because of the horrible service when we needed repairs and went with another RV dealership.

  

  Business Response

  Date: 10/02/2023

  9-25-2023   

   

  I have spoken to this lady personally and apologized, she knows that we have a check being sent to her by tomorrow at the latest. I believe this would be taken care of as of now. If you need anything further please let me know.

   

  ***************

  Business Manager

  Bankston Motorhomes INC.

  Main ************

  Customer Answer

  Date: 10/11/2023

  I did speak to *************** on the day the complaint was filed and he said a refund check was being issued and would be mailed to our address. I called him on 10/4/2023 to let him know that the check had not been received and he said he would check on it. He said that the mail may be running slow.  As of 10/11/2023 we have not received this check so there has been no resolution for this complaint.  I would think that if it was in fact mailed, it should have been here by now. 

  Customer Answer

  Date: 10/13/2023

  The refund check has been received and the complaint has been resolved. Thank you *** for taking care of this. 

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 2/17 I purchased a new 2022 Keystone Sprinter 35bh for ******. I have used the ** 3 times and 2 of the times I have had major issues(water leak, slideout cable break). Since buying the **, Bankston has had the ** more than I have waiting on warranty repair. I informed them I had a trip scheduled the week of June 19th. For 8 weeks I have been getting the run around and never get a follow up call as promised. I have called weekly and story is parts on order. When I purchased the unit the sales rep assured me if any issues they would prioritize me if I would buy a unit from them. I have had anything but priority and was told I was luck they were working me in on a brand-new unit! I have asked to speak with owner they will not connect me or provide information. I have reached out to sales rep and he has not returned my call. I have paid for a 2week ** trip to ******** and through *********. As of today they basically treat me as they dont care and not their problem. Looking for the unit returned fully functional by June 19th. So far I have spent 2k on booking ** sites and additional on fishing charters.

  

  Business Response

  Date: 06/14/2023

  6-14-2023 ******************* of Bankston Motor Homes called BBB to say they have reached out to ********************, given dates and their plan of action. Repairs will begin soon.

  Customer Answer

  Date: 06/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a brand new camper . They let the camper leave without the refrigerator working, the tech saw it wasnt working properly during a walkthrough. After taking the camper out to camp we noticed the camper was leaking. We took the camper to be repaired. It took way over a month for the repair and after getting it back on June 1 and looking at the camper and getting to inspection of repairs, we noticed that they are not fixed 100% . Now my camper will need to be repaired again . At this point Bankston motor homes has had my camper more than me .

  

  Business Response

  Date: 06/14/2023

  6-14-2023  ******************* of Bankston Motor Homes called to say they have repaired your unit and it is ready for pickup. 

  Please advise BBB if this is correct and you are satisfied.

   

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my husband was trying to get a camper they took a down payment before we even got approved that was November 19 by Wednesday November 23 we knew we couldnt get it. We were told to pick up our check Monday. My husband called and they said we sent it in the mail Friday November 25. We waited 5 days didnt get it called them back. My husband talked to our sales rep ****** and he said we dont owe you money. So I called and they said wait till Friday December 2 and if its not there call back. Called back Saturday December 3rd and they said the check cutters arent here will be here Monday. Called back Monday and they said to call back Tuesday and they would re write the check. Called back today the 6th and getting no kind of answers just oh we will call you back. This needs to be taken care of and the check be able to be picked up from the location like we were told would happen.

  

  Business Response

  Date: 12/07/2022

  12-7-2022 ******************* called BBB to say, he delivered the deposit check to the ******* home today. 

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Picked up this class A motorhome on November 11, 2022 from Bankston on *********************. We have rented the unit before so we are very familiar with it. On November 12 in South ******* on our way to Key West, while getting gas, we noticed balled rear tires and all six tires where well below legal limits. We called Bankston management at that time and we told: "we hope you make it ok, call if you have a problem" and that was it. Upon our arrival to our destination in Key West, Bankston insisted we interrupt our vacation and drive to ***** for tire replacement. After numerous back and forth with them, a tire company came on site and changed all 6 tires. The tire company was shocked to see exposed radial belt on front tires and said our lives were put in danger. The tire company submitted pictures to Bankston. We were scared the entire trip down to Key West and the Bankston rental manager blew us of completely. We need a 50% reduction in our rental cost.

  

  Business Response

  Date: 12/05/2022

  12-5-2022  ************ of Bankston Motor Homes called BBB to say they have already talked with consumer and provided a discount. 

  Customer Answer

  Date: 12/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************