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Business Profile

Internet Providers

WhiteSky Communications, LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for WhiteSky Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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WhiteSky Communications, LLC has 2 locations, listed below.

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    Customer Review Ratings

    1.07/5 stars

    Average of 76 Customer Reviews

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    Review Details

    • Review fromBrandon R

      Date: 03/17/2024

      1 star
      Moved to a new apartment complex using whitesky. I wish we had known before we signed the lease. Constant outages. Inconsistent internet speeds. Router is going out constantly.
    • Review fromEmma O

      Date: 02/09/2024

      1 star
      This is the most horrible internet service I have ever seen. Outages at least 5 days of each week. No idea why any apartment or school would choose this terrible service. Its completely useless to call customer support because it goes to overseas support and you cant understand a word they say. The last time I tried to use the support I couldnt hear the person for all the chickens crowing in the background
    • Review fromRhonda A

      Date: 01/25/2024

      1 star
      Been in apartment 8 months and constant buffering issues especially in the evening. Currently, I have been trying to get wifi connectivity issue fixed for over 5 weeks. Told technician would call to set up time to come out... stillvwait fir the call. Keep getting email response that they have adjusted things on there end. Bold face lie. NOTHING has changed still buffering and disconnecting my wifi equipment. Our issue is throughout all of the apartments. ******** services is the worst and unfortunately stuck with this service. What a monopoly.
    • Review fromDavid R

      Date: 01/24/2024

      1 star
      I think they are terrible I need to know if I can get a different provider I don't want to pay for service that's always going out
    • Review fromKaren D

      Date: 01/17/2024

      1 star
      I have been in my apartment 9 days. We were not given a choice to choose a Wi-Fi provider. White sky was already in the building and we paid $75 a month for it. In the short time Im living here my phone does not work. It drops calls and the apps on both my TVs go in and out so in the middle of a program it loses connection, and I have to reboot the whole app over and over again
    • Review fromWilson W

      Date: 12/18/2023

      1 star

      Wilson W

      Date: 12/18/2023

      I work from home and have lost jobs due to Internet outages that took weeks to resolve. If your apartment uses WhiteSky and you need Internet for work, find another apartment.

      WhiteSky Communications, LLC

      Date: 01/03/2024

      We're sorry to hear about the issues **************** has had with our service. The recent site outage at the resident's property took 12 hours to resolve, as there was an issue on the carrier side, and WhiteSky needed to collaborate with OneRing to resolve the problem. If you experience any issues with service in the future, please reach out to our Support team so we can work on providing you with a resolution ASAP. Thank you. 
    • Review fromFaith S

      Date: 12/10/2023

      1 star
      Our apartment building also forces us to use Whitesky internet and charges us $75/month!! There are constant 24 hour + outages. Plus, the internet throughout the day continuously goes in and out. It's difficult to watch any series because it usually disconnects after each show. I will never move into another building that forces you to pay for this "service".
    • Review fromAdrian C

      Date: 11/03/2023

      1 star
      Were leaving our building as a result of the poor service of this provider. Gaming ping was at ****+ with 500+ packet loss on average of about 3/5 games.You can change provider but youre locked in on the monthly fee which is really sad.Customer service is slow, and they are not equipped to deal with networking issues on scale We were staying at the Barret in ***** Chase and
    • Review fromMac C

      Date: 10/22/2023

      1 star
      My apartment complex recently said they upgraded our services with white sky (had barely any problems last year). Changed our router and has been months, wifi is terrible. While speeds are fine, the connection is incredibly unstable and will kick you out of calls, games, etc. Worst ISP Ive ever used/been forced to use.
    • Review fromJack H

      Date: 10/18/2023

      1 star
      Poorly organized or horrendously managed or both. I have been waiting for 34 days now for them to fix my internet, every time I call I get "we have already escalated this to our higher service department and they will schedule a time to call you". I have not received a call once from them yet.

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