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Business Profile

Internet Providers

WhiteSky Communications, LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for WhiteSky Communications, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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WhiteSky Communications, LLC has 2 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 76 Customer Reviews

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    Review Details

    • Geoffrey R

      Date: 10/13/2023

      My son is a student at ************************** and moved into an apartment that utilizes WhiteSky as its internet provider. From the beginning, it was clear that there were issues with connectivity and functionality. The customer service is beyond horrible. The Tier 1 folks are nice but have no authority to do anything other than to take my name and number, and transfer me to a Tier 2 representative, should I call during working hours. Being transferred to a Tier 2 individual could help, if (1) they would pick up the call, and (2) are able to diagnose and fix the problem remotely - which doesn't happen. Step 3 is apparently having a technician come out, but that happening is nothing short of a miracle. I have received an email once indicating a technician would be out on a specific date between ****.... They never showed. After numerous times of calling the Tier 1 folks, a technician came to the apartment, but the issue was not fixed.... leading to more and more frustrating calls to get a technician out to service the problem. I am forced to have this company as my son's internet provider, but I have absolutely no recourse, or ability to solve the problem. I am at the mercy of... a dispatch team? who has the sole authority to send people out but is a department that I cannot speak with. I cannot get calls returned; I cannot get any idea of when a technician will come out to fix what could be a very simple issue. I don't know if this company is regulated by the state agency in the state of their headquarters, but I know that they are not regulated in the *****************. I have no recourse or way to fix my problem. NOTE: This program made me leave at least 1 star to complete this review, but make no mistake, they are not deserving of that 1 star.

    • Savannah C

      Date: 10/10/2023

      the wifi at my apartment complex has been out for a week, and no one knows when it will be fixed it constantly cuts in and out, very bad wifi

    • Dajia B

      Date: 10/03/2023

      THE WORST INTERNET SERVICE EVER! Why would any company want to use this service for their communities? And support doesnt help AT ALL! They cant even tell me when a service tech will be here to fix my issue and I called about this issue on Sunday! I just moved in on Saturday and I am already off to a bad start with them. Absolutely RIDICULOUS!!!!!!!

    • Garrett A

      Date: 09/26/2023

      My apartment complex forces residents to use this internet provider. They are the worst internet company I have ever used! Horrible service, outages every week, and their customer service is just as bad. Avoid this company at all costs!

    • Evan M

      Date: 09/19/2023

      Evan M

      Date: 09/19/2023

      Wi-Fi is god awful. Set up Ethernet cord and still doesnt even work

      WhiteSky Communications, LLC

      Date: 09/22/2023

      We're sorry to hear about the issues **** is having with his service. We strive to provide an excellent experience for all of our customers. We have not received any tickets from the email address **** wrote in from, but would love the opportunity to troubleshoot further and make things right. 

    • Md Y

      Date: 09/05/2023

      Unreliable. Unprofessional, Outages that last for days with no resolution in sight. Day five & internet is still out site wide. Another notice today, same story - have to order parts & no known timeframe for a technician to be sent to correct the issue. Spare yourself the headache & DO NOT contract with this company. Read the many poor reviews.ZERO stars

    • Leonaed D

      Date: 08/29/2023

      Back in July my internet was out from the 3th to the 11th. Then it came back on but the Ethernet ports werent working. Took them another 3-4 days to fix it. Now again, Ethernet ports is not working. My pc is not wifi ready set up. I work from home and take all my exams and some classes online. Ive been out of internet for 3 days now. And NO HELP!!! Sadly my apartment complex use them for wifi and Im laying an extra $45 a month for bare minimum help.

    • Christopher R

      Date: 08/29/2023

      This whole apartment complex Im in has not received the required help for well over 2 weeks, it has been near daily messaging/phone calls and nothing has been done! Im A professional gamer and with these VERY frequent internet stutters I cant do my job! The issue is not the wifi itself, its the Ethernet not being connected throughout the whole apartment complex. Ive been through tier one, tier two, tier one again, tier two again, so on and so fourth. Im now waiting on a technician thats supposed to come in within the days of today to Thursday and I have not been given a specific date or time! Please please PLEASE have better/faster customer support, Im telling you your reviews will go from 1.5 or 1 star to potentially 4 stars VERY fast.

    • Matthew C

      Date: 08/28/2023

      Moved into a apartment complex(GreyStar) that is contracted with Whitesky in ******* ** and have had several issues in the last week and 3 days. At first we were receiving 200 kilobit speeds which eventually got a bit better averaging 7 megabit speeds during the day and night. That however doesn't change the fact that the speeds are still quite horrible and limits online communication like zoom/voice chats and also gaming. We also had had no access to ethernet which also greatly limited our speeds; which I eventually called about and they eventually asked for my IP Address and Windows version and later scheduled an appointment with a technician (Which felt very off). Whitesky later sent an email saying that they don't have an ETA for when the issue would be resolved and that "The current slowdown in your service is a result of a temporary circuit to which your property is connected". Then they send another email saying that the issue was fixed (when it wasn't) and just moved on. So far we have been told by ******** that our issues with the WiFi should end on a Friday in September (Maybe the 1st?) but I am not very confident in any resolutions. I have been extremely disappointed with their service so far.

    • Candy R

      Date: 08/23/2023

      Building wide outage for 3 days. I have called 3 times a day waiting for a legitimate update. I cannot work, or do school work until this is fixed. I am having to go elsewhere to do my work. The only update I every get is, we have ordered a piece of equipment and there is no scheduled time for a technician as of now. Are you serious? after 3 days you do not have a solution to the problem?

    WhiteSky Communications, LLC is NOT a BBB Accredited Business.

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