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This profile includes reviews for Beaches Of Alabama, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Beaches Of Alabama, LLC

  PO Box 1393 Orange Beach, AL 36561-1393

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  Beaches Of Alabama, LLC

  4397 Sweetwater Dr Orange Beach, AL 36561-4513

Review Details

• Review fromPatricia N

  Date: 08/04/2022

  1 star

  Patricia N

  Date: 08/04/2022

  This business should not be able to call themselves a management company. We stayed at a rental house managed by them and it was the worst rental I have ever stayed in. Several lights did not work in the house. They were unable to fit the hot water heater when that went out, the pool was dirty, and the hot tub was not hot. My family ended up leaving early and having to fight the company on a reasonable refund. That was after they were negligent to maintenance and safety concerns within the home. We feel bad for the owner who is working with the company as their property is not being taken care of as it should. When they finally were able to send a maintenance team to the house the team had no knowledge of the house and were unable to fix the issues. After leaving we received a delayed email response from the company that put the blame on us for not reporting the issues with the house when we had reported them several times. Do not rent any house managed by this company if you are trying to enjoy a family vacation.

  Beaches Of Alabama, LLC

  Date: 08/12/2022

  As a professional management company with more than 12 years of service in our community, we want nothing less than our guest to have a wonderful vacation experience in one of our managed properties. In order to do that, it does require our guests to make us aware when they are experiecing an issue. The guest called our office upon arrival on 7/30/2022 at 4:11 PM to make us aware that the code was not working. All signs indicated that the issue with the lock was user error when the 3rd code generated for the guest was entered correctly into the lock.

  It is also noted that the guest had issues with the internet service, which is not guaranteed per the rental agreement that was signed prior to arriving at the home. The service provider can only assist if the guest calls so that they can troube shoot over the phone. The guest was instructed to call the service provider.

  On the evening of August 3rd, the guest called to report that there was not hot water. A technician was dispatched and was unable to determine the issue. The next morning, on August 4th, the guest called very frustrated and angry when someone was not at the house promptly at 8:00 AM. It was explained that the vendor had been called and the property would be serviced asap. At that time, the guest demanded a refund siting other issues that were not reported at any time during their visit to include three light bulbs in the kitchen being out, the pool being dirty upon arrival which was on the reoccuring cleaning schedule to be cleaned that same day and was cleaned, a hot tub not being hot, however, the property does not offer or advertise a hot tub, the gas stove burners not working, and the handle loose on on of the two ovens provided in the home. It was determined that the three lights that were reported as being our were operated by a switch on the opposite side of the room, and the gas had been turned off in error by the utility company. Once that was determined, the gas company made arrangements to have the service turned back on as quickly as possible. With that in mind, a partial refund was offered to the guest and refused. They were very adament that they were leaving and wanted a refund of their unused nights. 

  The guest was very forcful during the conversations he had with several people in the office, as well the conversations he had with occupants of neighboring homes seeking to find the information of the homeowner, who was already aware of the situation.In an effort to end the very stressfu sitaution for all parties that the guest involved, it was agreed to provide a refund of the unused nights.  

  In regards to the guests receiving a delayed response after leaving, a detailed email was in fact sent at 1:06 PM on August 3rd prior to the guest vacating the property. The email edetailed the conversations that had taken place and the refund that was agreed upon and processed.  A representative from our company visited the property at 2:00 PM to meet the natural gas company and to ensure that the property had indeed been vacated. At that time the guest were still there in the process of leaving and continued to express his disatisfaction as well as going as far as to make threats to take legal action. 

  Again, as a professional management company, we have served more than 75,000 families visiting Alabama's Gulf Coast. We also recognize that problems in a fully furnished short-term rental home are bound to arise and we make ourselves available to our guests so that we can take care of any reported issues as quickly as possible so that our guests can continue on with their vacation. We also recognize that it is impossible to please all of the people all of the time and wish the guest nothing but the best on their future vacation endevours.