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Business Profile

Fitness Center

Workout Anytime

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up at this gym initially for a basic gym membership. I worked with their trainer (*****). I later signed up to have ***** work with me as my personal trainer, but that was interrupted when ***** was terminated from employment less than a month after signing up with her. I asked to terminate the personal trainer contract since my trainer was terminated and I was told I HAD to select another trainer or pay 50% of the 6-month contract. The supervisor over the trainers (****) told me he would have to check with the ** of the gym to see about canceling the contract. I was then told by the ** (*****) that he actually has nothing to do with the training side of the gym and there is nothing he could do. **** also told me when I set up the personal training sessions that I could pay them cash for the service because I told him I did not need it coming out of my bank account and he "put it in the computer". I found out this morning that they have already put in the next payment to come out of my bank account and when I questioned **** about it, he told me it was just a fail-safe in case the payment wasn't made when due. Well, I called him out on lying about it because my payment isn't due until the 1st of the month, and he said their system put it in yesterday (9/26) I told him if it was a fail-safe, it wouldn't already be being set to come out. Therefore, he sat and lied to my face. I already did not like ****** attitude from previous times I had spoken with him. Now, they are telling me I have to work with him as my personal trainer (Because he is the only trainer with my available time), and I do not trust him or like him. Now, I paid for personal training for the entire month of September and am not receiving the service the final week of the month. I now do not trust the people of this business to have my best interest in mind since I have been lied to more than once by **** at this gym.

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