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Business Profile

Specialty Auto Manufacturers

Intimidator UTV

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialty Auto Manufacturers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2022 INTIMIDATOR UTV last year in July BRAND NEW. This machine has been in the shop more than I have been able to drive it. Three times it was in the shop for the clutch/belt shifting issues. Just picked it from getting fixed the 3rd time and now the gas throttle is stuck on full throttle almost killed my kids and I. It just went full throttle and uncontrollable while driving down the road. This is pretty sad seeing how I have never even been able to drive it on a trail because I am pretrified to drive my so called brand new machine, because it has NEVER ran right. I have contacted Intimidator LLC and the dealer I bought it from repeatedly, and guess what I still have the same POS machine that I am unable to drive, even after being fixed 3 times. I pay a TON of money for this machine and haven't even been able to use it. This is not right that they can get away with selling these machines with so many issues and not be held responsible. I am at the point to not even let them fix it anymore seeing how it never gets fixed and more issues arise. This is not right nor fair, obviously this machine is defective and doesn't uphold itself to the American made standard. Intimidator LLC should be held accountable for their machines.

    Business Response

    Date: 06/02/2023

    Our factory records show two unrelated repairs on this unit both of which were made under warranty by the same Intimidator dealer.  As a goodwill gesture, the factory has extended the warranty by 3 months with the intention that this additional coverage period exceed the time the unit was in the shop.

Intimidator UTV is NOT a BBB Accredited Business.

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