Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
• 

  Walmart

  10420 Walmart Dr Hagerstown, MD 21740

• 

  Wal-Mart Stores, Inc.

  2399 North Point Blvd Dundalk, MD 21222-1623

• 

  Wal-Mart Stores, Inc.

  2399 Sparrows Point Rd Sparrows Point, MD 21219

• 

  Wal-Mart Stores, Inc.

  2514 Old Snowhill Rd. Pocomoke City, MD 21851

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a walmart.com customer for over 4 years. I have had many issues with walmart orders, getting refunded for products not delivered. Also my account has been deactivated over 6 times for no reason. Within the past month my account was locked 4 times. I called and they said it would be unlocked within a week. I was able to make an order. Then my account was locked again. They didn't say why but unlocked it. It keeps happening. I paid for .y monthly subscription and have been yet again locked out of my account. They now closed my account. My vehicle is not running so I have been relying on my walmart orders. I'm tired of calling walmart.com every couple of days for the same thing to happen again. I'm getting nowhere with them. I need help.

  

  Business Response

  Date: 06/18/2025

  Walmart has received and thoroughly reviewed the complaint
  lodged by Ms. ******* ******. Upon a comprehensive review of the customer's
  account and order history by our internal teams, it was unfortunately decided
  that the account will be closed.
  This decision, though regrettable, was deemed necessary.
  Walmart acknowledges the inconvenience and disappointment this may cause Ms. ******
  and sincerely apologize. We place great value on the feedback provided by our
  customers and will use this incident as an opportunity to continue enhancing
  our services.
  Despite the account closure, Walmart encourages Ms. ******
  to continue patronizing our stores. We are confident that our array of products
  will suit Ms. ******’s needs, and we are committed to providing the best
  possible shopping experience to all our customers.  
  We appreciate Ms. ******'s understanding in this matter and
  express our gratitude for the feedback and comments provided. We believe this
  concern has been appropriately resolved and Walmart considers this matter
  close. 
  Sincerely, 
  **
  Walmart
  

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date: Fri, Jun 6, 2025
  Order number: ****************
  
  Track your package: ********************
  
  Per the email received and the tracking information , this order was to be delivered by Sun, Jun 8 by end of day. Per the tracking provided it shows that on 06-08-2025 Package Arrived at Local Walmart Facility - 7:08 am and was to be delivered by the local store. At ~ 4:40 pm I was online chat with ***** who told me that the order is out for delivery and that I should wait until 8 pm. At 8 pm, still no package so I opened another online chat with *****. ***** also told me it should be delivered today; however, sometimes there are delays. I explained that this is becoming a NORM not an EXCEPTION since the last few orders I placed I encountered the same issue. I am consistently being told that this is documented and will not happen again, yet here I am weeks later in the same position. Offering me a $10 promotional code is nice; however, this requires me to place another order with Walmart and spend more $$$ for the same thing to happen again. THIS IS UNACCEPTABLE! There is no excuse for this when it happens continuously. Walmart does not make the customer their #1 priority even though they try to convince you of this. Actions speak louder than words!!!! After several attempts at trying to give Walmart one more chance, I am disgusted! Walmart needs to address the problem and fix it. Delivery dates should not be promised if they cannot keep them. And it is unacceptable to expect the customer to wait 48 hours for the package to arrive, before reporting it once again as missing! I am sick and tired of wasting my time on chats, phone calls and emails only to hit continuous road blocks. You are a very profitable company and need to be more concerned with customer satisfaction than the almighty dollar. Greed only hurts the company. I will take my business elsewhere where the customer is treated as a priority.

  

  Business Response

  Date: 06/21/2025

  Walmart
  received a Better Business Bureau complaint from ***** ****** regarding her recent
  order. We thank you for the opportunity to address Ms. ******’s concerns and
  appreciate the time she has taken to provide us with her feedback and comments.
  
  After
  Walmart received Ms. ******’s complaint, we reviewed her account and order
  history. On June 6, 2025, Ms. ****** ordered some items. Ms. ****** received a
  confirmation email that stated the items should be delivered on June 8, 2025. The
  estimated delivery date was June 8, 2025. The order was delivered on June 9,
  2025. Ms. ****** feels that Walmart should be more accurate regarding the
  posted delivery dates. On June 20, 2025, Walmart contacted Ms. ****** to
  apologize and to plan to have Ms. ****** contact Walmart when she is aware of
  one of her orders being delayed so that Walmart can look at the reasons at the
  time of the order. As such, Walmart considers this matter closed, until Ms.
  ****** contacts Walmart with a new order with the same issue.
  
  Again,
  we thank Ms. ****** for her feedback and comments. If either of you have any
  further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  *****
  C.
  Walmart

  Customer Answer

  Date: 06/23/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,
  
  My name is ***** *****, and I am reaching out for assistance regarding a troubling issue with my recent Walmart order. I have not received my delivery at my home address; there was no knock on the door or any notification of delivery. After contacting Walmart, I was disappointed to learn that they refuse to issue a refund or provide any assistance in resolving this matter.
  
  Additionally, I reached out to FedEx, who acknowledged the issue with my order and provided me with a confirmation code to share with Walmart, confirming our conversation about the lost package. Despite this, Walmart is still unwilling to help me or facilitate a refund.
  
  I am extremely frustrated with this experience and, unless this situation is resolved, I will be compelled to refrain from shopping at Walmart in the future. I appreciate your attention to this matter and look forward to your prompt assistance.
  
  Thank you,
  ***** *****

  Customer Answer

  Date: 06/11/2025

  Dear Walmart Customer Service,
  

  I am writing to formally address the situation regarding my order number ****************, which was marked as delivered on Sunday, June 8th, 2025. Unfortunately, I never received the package, and it appears to have been lost in transit.
  

  I initially reached out to Walmart for assistance, but I was met with unhelpful responses that left me very disappointed. I also contacted FedEx, who apologized for the situation but confirmed they were unable to locate the package.
  

  Given these circumstances, I am requesting a full refund for my order. The package was not delivered as stated and is lost in transit, which I believe is unacceptable. I appreciate your prompt attention to this matter and hope to resolve it quickly.
  

  Thank you for your understanding.

  

  Business Response

  Date: 06/17/2025

  Walmart received a Better Business Bureau complaint from ***** ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****' concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After thoroughly reviewing Ms. *****’s complaint, our team immediately investigated the matter. According to our records, Ms. ***** received a notification on June 8th indicating that her order, totaling $378.89, had been delivered by FedEx. However, upon further investigation, we found that Ms. ***** did not receive the delivery as expected. Moreover, the provided proof of delivery photo does not sufficiently verify the successful delivery of the item.
  
  In light of these findings, we have promptly processed a refund for the order ending in 0492 in the full amount of $378.89. Ms. ***** can expect to see this amount credited back to her original form of payment within 5-7 business days.
  
  We strive to ensure our customers have a smooth and satisfactory shopping experience. With the refund processed, we consider this matter resolved and closed.
  
  Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  
  ******
  
  Walmart

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walmart has exhibited prejudice in discontinuing my account with a "violation" cited without any reasoning and needs to be appealed. There has been no violation of terms and use listed in Walmart terms and conditions of use cited May of 2025. The violation is unlawful and Walmart has seemingly acted in retaliation due to numerous refunds issued due to incompetence and disorganization of Walmart driver coordination of delivery. I am seeking my account activated and if Walmart refuses I need all orders cited in the previous contact with Walmart refunded and the full Walmart plus membership refunded due to violations of my rights as a consumer.

  

  Business Response

  Date: 06/18/2025

  Walmart
  received a Better Business Bureau complaint from ****** ***** regarding his closed account. We thank you for the opportunity
  to address Mr. *****' concerns and appreciate
  the time he has taken to provide us with his feedback and comments.
  After Walmart.com received Mr. *****’ complaint, we reviewed his account and
  order history. On 4/22/25, Mr. *****’ account was found to violate our Terms of Use
  regarding the return history associated with the account. Per Our Terms of Use:
  
  “In addition to any other remedies available to it,
  Walmart may in its sole discretion restrict or terminate your account, or
  cancel or refuse orders for violations of, or abuse of the Walmart returns
  policy.”
  
  We requested a secondary review of the account to ensure it
  was not closed in error. The secondary review is very thorough and not denied
  without true consideration. Regrettably, the
  account was not approved to be reopened. As such, any future orders will be
  canceled, and no further refunds or replacements will be issued. As such,
  Walmart.com considers this matter closed.
  
  Again, we thank Mr. ***** for his feedback and comments. If either of you have any further questions or comments,
  please feel free to contact us.
  
  Sincerely,
  ***** 
  Walmart

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Ninento Switch 2 on 6/7 for in store pickup along with other items to use with the device. My order confirmation said it was available to pick up after 11 am on 6/8. On 6/8 at approximately 9:50 am I received the email that my order was canceled. I called the store and spoke to someone in online orders who said the devices were moved. She checked and the devices were no longer where they were moved to. I was upset and she got a store manager "Andrew" who from the beginning was dismissive and essentially told me too bad, so sad, there's nothing anyone can do about it. I asked how this happened and at first he said they were sold out and then he said they were shipped to another store. We exchanged words and he hung up the phone confirming that no one was going to make this right. I ordered other products for the device from Walmart that I could have gotten anywhere, but the incentive to purchase from Walmart was because you had the device for me. This is a blatant bait and switch and clear as day that this store had zero intentions in fulfilling this order. It strikes me as this item was backdoored to a friend or an employee. I want Walmart to make this right and I would like an apology from Andrew for being condescending and unconcerned about the issue. I understand this is a high demand product, but that doesnt make it right to bait and switch and then hide behind the idea that this is a high demand product. If it was unavailable, it should have been canceled yesterday shortly after I ordered it and not within an hour of me coming to pick it up.

  

  Business Response

  Date: 06/16/2025

  Walmart received a Better Business Bureau complaint from Mr. ******* ** ***** regarding his recent contact. We thank you for the opportunity to address Mr. ** *****'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ** *****’s complaint, we reviewed his account and order history. We understand that dealing with a canceled order can be quite inconvenient. However, we are unable to offer compensation for canceled orders. According to our Terms of Use:
  
  "Verification of information may be required prior to the acknowledgment or completion of any purchase. Walmart reserves the right to refuse or cancel an order for any reason, which may include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or concerns flagged by our credit and fraud avoidance department."
  
  We have communicated these details to Mr. ** ***** and sincerely apologized for any inconvenience caused by the canceled order. We have also assured Mr. ** ***** that we will address his concern regarding a conversation he had with store management. This is considered an internal action and internal investigations are not shared with the public. Given that we have shared all relevant information, Walmart considers this matter resolved.
  
  Again, we thank Mr. ** ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  ******
  
  Walmart

  Customer Answer

  Date: 06/18/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I was able to obtain the device from Best Buy without issues, cancels or excuses.
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unethical practice!
  I purchased 2 Mooncool trikes I am a retired disabled vet and because of some instability at this time thought a trike would be more beneficial than a standard 2 wheel .Ordered trikes on May 15, 2025 and received one on 18 and 19. Upon receiving the first trike we tried to put it together and took us over 10 hrs after looking at instructions on YouTube because the manual was useless. Also when l reviewed the trike online it was stated they were 80% assembled but were not. After all this on May 22 called to get a return on trikes. The second trike box was never opened. Have made numerous calls to ur customer service and mgrs and also escalated number to no avail. Tried calling Mooncool numerous times and just get music and no live person or message availability. My wife and I are in our 70's and I feel that Walmart has been uneithecal in treating us with double talk and saying they are going to send us emails to return or reimburse us for the purchase. Then lying about the entire conversation and emailing us saying something totally different and then that they contacted mooncool on our behalf and to wait for them to reply. Is this Walmart's policy to tell the customer one thing and do the opposite. Why lie to your customers with false statements. Don't know about you but $2600 is a lot of money for something that is not up to standards and claims you have 30 return policy. We also told Walmart that the basket on trikes need to be put together with small metal strips that are very sharp and in trying to put together I cut my arm on the metal. Very poor design on this model and should have a recall. Very hazardous. After all this and numerous calls we still have not received any definitive return actions. I have been a Walmart Plus member for several years and never experienced this uneithecal practice before. To say the least, we are very very disappointed with your so called customer service support and supervisor's deceptive response.

  

  Business Response

  Date: 06/19/2025

  Walmart received a complaint from Mr. ****** **** through the Better Business Bureau regarding a purchase with a Marketplace seller.
  

  Mr. **** reported significant issues with his MOONCOOL 750W Motor Electric Tricycle order placed on May 14, 2025. These included assembly difficulties, poor quality instructions, misleading claims of pre-assembly, return and refund challenges, and injury concerns from sharp metal strips. After several communications and escalations documented between May and June 2025, the issue was resolved with a scheduled pick-up on June 24, 2025.
  
  We encourage Mr. **** and the Better Business Bureau to reach out if they have any further questions or comments. We are committed to providing excellent service and resolving any issues that may arise.
  
  Sincerely,
  
  *******

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a product off of Walmart.com and it is very flimsy and does not heat right. It is within the return window and they are refusing to return it.

  

  Business Response

  Date: 06/20/2025

  Walmart
  received a Better Business Bureau complaint from **** **** regarding his recent
  contact. We thank you for the opportunity to address Mr. ****’s concerns
  and appreciate the time he has taken to provide us with his feedback and
  comments.
  
  After Walmart
  received Mr. ****’s complaint, we reviewed his
  account and order history. Mr. **** placed an order for
  two items on 5/7/25. We found that the order was being fulfilled by two third-party sellers, MAGTIC
  and OUTEXER Co.Ltd. Per Walmart.com's Terms of Use:
   
  “By purchasing a product from any of our Marketplace
  Retailers, you acknowledge that all Walmart Marketplace orders will be
  fulfilled by the third party Marketplace Retailer and not Walmart. The
  Marketplace Retailer (and not Walmart) will be responsible for all processing,
  shipping, returns, and customer service related to your Walmart Marketplace
  order. Products purchased from a Marketplace Retailer can only be returned to
  that Marketplace Retailer in accordance with its return policy. Each
  Marketplace Retailer’s shipping information, return policy, customer service
  information, and Marketplace Privacy Policy can be found on that Marketplace
  Retailer’s Seller Information page. For other terms that apply to Walmart
  Marketplace, including important notices and disclosures, see About
  Marketplace.”
  
  Mr. **** had contacted Walmart.com and both third-party sellers to report the
  issues he was experiencing with the items. MAGTIC had resolved Mr. ****'s
  concern with providing a partial refund for the item. OUTEXER Co.Ltd is
  currently in communication with Mr. **** to have the item returned to them. As
  such, Walmart considers this matter closed.
  
  Again, we thank Mr. **** for his feedback and
  comments. If either of you have any further questions or comments, please feel
  free to contact us. 
  
  Sincerely,
  *****
  Walmart

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to someone by chat about an issue that I had with tires that we purchased online. We received the incorrect ones and realized after they were installed. After chatting with someone for a while they said we were going to get a full refund for the tires. Now I received a email saying that is not possible? What kind of business tells you one thing and then another? They had promised a refund for sending the incorrect items!

  

  Business Response

  Date: 06/16/2025

  Walmart received a Better Business Bureau complaint from ********
  ********* regarding her recent contact. We thank you for the opportunity to
  address Ms. *********’s concerns and appreciate the time she has taken to
  provide us with her feedback and comments.
  
  After Walmart received Ms. *********’s complaint, we
  reviewed her account and order history. On 6/1/2025 she contacted us about the
  items she had installed on her vehicle were not what she ordered. She was
  advised that she would receive a full refund. This was not resolved. On
  6/16/2025 we contacted her via phone and email to advise her that we processed
  a refund for $485.24 back to the original form of purchase which would be
  reflected within the next 5 business days. We also advised we will work with
  our internal teams for the error in description. As such, Walmart considers
  this matter closed.
  
  Again, we thank Ms. ********* for her feedback and comments.
  If either of you have any further questions or comments, please feel free to
  contact us.
  
  Sincerely,
  **
  Walmart
  
  

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The chair I purchased through Walmart from JONPONY is squealing and scraping when I glide. I have contacted Walmart and JONPONY and I just get the run around. I have asked for repair, replacement or refund. Order# ****************. I have several emails from JONPONY and texts from Walmart

  

  Business Response

  Date: 06/17/2025

  Walmart received a Better Business Bureau complaint from ******* **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ****’s complaint, I reviewed his account and order history. Mr. **** purchased a chair from a third party seller "JonPony", and it is squeaking when rocking. He has tried to get assistance for the Seller and they have not been able to resolved. I called and issued Mr. **** a refund of $263.74 back to his original form of payment 
  
  I apologize for Mr. ****'s frustration, as we seek to make improvements. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  
  Sincerely,
  ******
  Walmart

  Customer Answer

  Date: 06/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an expensive headphone on Walmart’s website and was very excited about the purchase. On the delivery day, I received a notification stating that the package had been “delivered inside the building.” However, before I even got home, I saw the delivery photo which showed the package left on the sidewalk outside, with no photo of the building entrance and clearly not placed inside as stated.
  
  When I arrived home, I confirmed that the package was simply not there — it had not been properly delivered.
  
  I immediately contacted Walmart to report the issue. Disappointingly, they refused to take responsibility and advised me to contact my bank to try to get a refund — pushing all responsibility onto me as the consumer.
  
  This is unacceptable. I reported the issue right away and provided proof, yet Walmart is failing to resolve the situation.
  
  I request that Walmart take full responsibility and issue a full refund immediately.
  
  
  Date of delivered (that was not delivered) was April 29
  
  Amount: $508.79
  
  Order# ****************

  

  Business Response

  Date: 06/19/2025

  Walmart received a Better Business Bureau complaint from ******* ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *****’s complaint, we reviewed her account and order history. Ms. ***** purchased headphones from Walmart's website and received a notification that the package was delivered inside the building. However, the delivery photo showed the package was left on the sidewalk outside, and Ms. ***** confirmed it was not there upon arriving home. Despite reporting the issue to Walmart immediately and providing proof, Walmart refused to take responsibility and advised her to contact her bank for a refund. Walmart confirmed that the dispute filed regarding order #*************** has been lost by Walmart. Consequently, a refund amounting to $508.79 will be issued by Ms. *****’s financial institution. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

  Customer Answer

  Date: 06/20/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. Im still very upset with the whole situation since im still waiting for my refund (im waiting for 2 months for this situation be resolved). I have no response until now from Bank Of America, even Walmart reported that they lost the case. 
  
  
  
  Sincerely,
  
  
  
  ******* *****