Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
• 

  Wal-Mart Stores, Inc.

  1 Frankel Way Cockeysville, MD 21030-3220

• 

  Wal-Mart Stores, Inc.

  112 Carroll Island Rd Middle River, MD 21220-2208

• 

  Wal-Mart Stores, Inc.

  1238 Putty Hill Ave Ste 5 Towson, MD 21286-5878

• 

  Wal-Mart Stores, Inc.

  2701 Port Covington Dr Baltimore, MD 21230-5004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had it! I'm a Walmart+ member, and I've seen the so-called "benefits" that it gives, but I've also seen how Walmart defrauds me right and left! I think that BBB is far too tame. I think it's time to head for court instead -- and to sue for millions upon billions, to make me one of the characters that stands to benefit from Trump!!!
  
  Using their mobile app is a trap for sure because no matter what I order, the app immediately tacks on a tip of $4 even if the value of the order doesn't justify it! Then I try to order online, and it traps me there also with the $6.99 charge for orders below $35, a charge for which the Walmart+ membership is supposed to exempt me!
  
  I needed to order something for medical reasons. Apparently, Walmart wants to celebrate when my death becomes public knowledge!!! No need to call me on the phone or send me emails or faxes to give me alibis that I know are lies!!! I have been pushed WAY TOO FAR FOR TOO LONG!!!
  
  Expecting them not to lie is wishful thin**** for the most naive dreamer, not for me, a hard-boiled cynic who learned long ago never to trust merchants who do business online. There's no way to make it up to me now. The damage has been done -- on Walmart's side, not on mine!!!

  

  Business Response

  Date: 06/17/2025

  
  Walmart received a Better Business Bureau complaint from ******* **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ****’s complaint, I reviewed his account and order history. I am truly sorry to hear about the inconvenience and frustration that this has caused. Our team is constantly wor**** to elevate our customer’s shopping experience. To ensure these pain points are reviewed, I have shared the details of your experience with the appropriate teams to ensure this feedback is considered with future improvements. 
  
  I apologize for Mr. ****'s frustration, as we seek to make improvements. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  
  Sincerely,
  ******
  Walmart

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for the Nintendo Switch 2 on April 24th which guaranteed delivery on Thursday June 5th. Walmart sent me an email the week leading up to the order that my payment method needed to be updated. I called Walmart customer service and was told that this email was a glitch in the system and to ignore it. I made this call twice to two different agents on different days and received the same feedback. Walmart cancelled my order on Wednesday June 4th. When I called to ask why they indicated that it was a mistake and that my order would be reinstated within 48 hours. I spoke to multiple agents who all said the same thing for the next 48 hours. Finally, on Saturday June 7th, the agents admitted that all previous information I have received was false and that my order is cancelled and I won't have the ability to have my order corrected. I want my preorder for the Nintendo Switch 2 to be honored since all issues stemmed from incorrect false information by Walmart.

  

  Business Response

  Date: 06/17/2025

  Walmart received a Better Business Bureau complaint from ***** ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ******'s complaint, I reviewed her account and order history.
  
  We understand that dealing with a canceled order can be quite inconvenient. However, we are unable to offer compensation for canceled orders. According to our Terms of Use:
  
  "Verification of information may be required prior to the acknowledgment or completion of any purchase. Walmart reserves the right to refuse or cancel an order for any reason, which may include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or concerns flagged by our credit and fraud avoidance department."
  
  We have communicated these details to ****** and sincerely apologized for any inconvenience caused by the canceled order. Given that we have shared all relevant information, Walmart considers this matter resolved.
  
  
  
  Thank you
  ******
  Walmart

  Customer Answer

  Date: 06/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  My complaint was about being lied to multiple times by Walmart customer service reps. You made no effort to address that in your response. You should have audio logs to see. It was not just one or two customer service reps but nearly everyone I spoke to that lied about why my order was cancelled and what Walmart would do to fix it. Ultimately, it ended up being nothing. You have not addressed the handful of lies that your customer service reps give without thinking.
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PURCHSED POOL LINER ADD READS 43X43 FOOT POOL LINER SET 79 INCH INSTEAD WAITED A MONTH TO GET ,CALLED WALMART ND TOLD THEM ABOUT WHAT HAPPENED ND EXPLAINED -I WANTED ANOTHER LINER,CORRECT SIZE ND INSTEAD RECEIVED E MAIL ASKING ME WHAT I WANTED TO DO FROM THE COMPANY, ND TOLD THEM AGAIN I WANTED THEM TO SEND CORRECT LINER THEN I GOT ANOTHER E MAIL SAYING THAT THEY REFUNDED 90 PERCENT OF MY MONEY BACK , THE ADD IS FALSE ADVERTISING THEY DONT SEND WHAT YOU ORDERED THEY SEND 79 INCHES INSTEAD , THE ITEM IS STILL UP FOR SALE TODAY ON WALMART

  

  Business Response

  Date: 06/20/2025

  Walmart
  received a Better Business Bureau complaint from ****** ******* regarding his
  recent contact. We thank you for the opportunity to address Mr. *******’s concerns
  and appreciate the time he has taken to provide us with his feedback and
  comments.
  
  After Walmart
  received Mr. *******’s complaint, we reviewed
  his account and order history.
  Mr. ******* placed
  an order for a 43'x43' pool liner on 5/11/25. The order was from a third-party
  seller, HUsnzn ieyNest. Per Walmart.com's Terms of Use:
   
  “By purchasing a product from any of our Marketplace
  Retailers, you acknowledge that all Walmart Marketplace orders will be
  fulfilled by the third party Marketplace Retailer and not Walmart. The
  Marketplace Retailer (and not Walmart) will be responsible for all processing,
  shipping, returns, and customer service related to your Walmart Marketplace
  order. Products purchased from a Marketplace Retailer can only be returned to
  that Marketplace Retailer in accordance with its return policy. Each
  Marketplace Retailer’s shipping information, return policy, customer service
  information, and Marketplace Privacy Policy can be found on that Marketplace
  Retailer’s Seller Information page. For other terms that apply to Walmart
  Marketplace, including important notices and disclosures, see About
  Marketplace.”
  
  Mr. ******* contacted Walmart.com and the seller to report the issue and
  request a replacement. The third-party seller, HUsnzn ieyNest, investigated and
  found that the correct item was now out of stock and discontinued. The seller
  partial refund was processed instead. We contacted Mr. ******* to gather
  additional details and feedback regarding his experience and resolved his
  concerns. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ******* for his feedback and
  comments. If either of you have any further questions or comments, please feel
  free to contact us. 
  
  Sincerely,
  *****
  Walmart

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17, 2025 I placed an online order **************** for $222.54 with Walmart for: 1) 15 quart box container of high mileage synthetic oil, 2) 3 - 5 quart containers of Mobil 1 ESP synthetic oil, and 3) 2 - 5 quart containers of Valvoline synthetic oil. I was told by Walmart customer service that 2 of the Mobil 1 ESP containers were damaged in shipment and FedEx was to return the materials to Walmart. Walmart set up a replacement order **************** for the 2 remaining Mobil 1 ESP oil order on March 22, 2025 but that order was never sent and was continuously held up in their system. After numerous calls to their customer service department about the Mobil 1 ESP oil, Walmart issued a refund for the Valvoline oil (the wrong material) on April 1st and the subject line of the email clearly stated that there was no reason to return the items. But the Mobil 1 ESP oil was still stuck in their system and not being sent, the customer service agents tried cancelling the order and did provide a refund on one of the Mobil 1 ESP containers in the amount of $32.88. Walmart was really struggling to fill the order as it seemed like their customer service agents were in direct conflict with their computer tracking systems and I was the victim of this mess. I did not solicit this mess they created and for my patience and understanding the agents provided 3 discount vouchers for $15, $25 and $15 and continued to try and fulfill the order. Then customer service management turned on me, they said I violated the terms of the return agreement, they would not tell me what I did wrong and would not give me an explanation as I continually said that I never received the merchandise and that it was to be returned by FedEx. They terminated my account with no reason and have not fulfilled my order and because I cannot access my account I cannot use the vouchers provided to me for all the time and effort to get the merchandise I paid for.

  

  Business Response

  Date: 06/18/2025

  Walmart received a
  Better Business Bureau complaint from ****** *********** regarding his closed account. We thank you for the opportunity
  to address Mr. ***********’s concerns and
  appreciate the time he has taken to provide us
  with his feedback and comments.
  
  After Walmart.com received Mr. ***********’s complaint,
  we reviewed his account and order history. On 6/4/25, Mr. ***********’s
  account was found to violate our Terms of Use regarding the return history
  associated with the account. Per Our Terms of Use:
  
  “In addition to any other remedies available to it,
  Walmart may in its sole discretion restrict or terminate your account, or
  cancel or refuse orders for violations of, or abuse of the Walmart returns
  policy.”
  
  We requested a secondary review of the account to ensure it
  was not closed in error. The secondary review is very thorough and not denied
  without true consideration.
   
  The Account Review Team has agreed to reopen the account. To protect Walmart and our customers, all accounts
  and activity are monitored. Mr. *********** should keep in mind that the decision to remove
  these blocks would not exclude him from this type of monitoring, and any
  violations of Walmart’s Terms of Use could result in account closure or order
  cancellation.
  
  As such, Walmart
  considers this matter closed. Again, we thank Mr. ***********
  for his feedback and comments. If either of you
  have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ***** 
  Walmart

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased order a collectors box of magic the gathering final fantasy from Walmart.com. Order ****************.
  
  The item cost me 646.88 after taxes.
  
  The item was canceled on me today after weeks of having it pre purchased. The item is releasing next Friday and is costing anywhere from $750-900 to purchase at other sites.
  
  The reason Walmart claimed to have canceled this order was an “issue with me credit card” I have purchased multiple items since this item from Walmart.com with this same credit card with no issues.
  
  I am accusing Walmart of price gauging this item as they are aware that the item is selling out and canceled my order so they could sell it at a higher price. I am demanding Walmart sell me the item that was pre-ordered at the price they offered to me.
  
  I also want an apology for terrible customer service.

  

  Business Response

  Date: 06/18/2025

  Walmart received a Better Business Bureau complaint from ******* ****** regarding his recent contact. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ******’s complaint, we reviewed his account and order history. Mr. ******’s order was from a third-party seller, Cataclysm Games. Per Walmart.com's Terms of Use:
  
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  
  Mr. ******'s pre-ordered Magic the Gathering Final Fantasy collector's box from Walmart.com, order number ****************, was canceled after weeks of waiting. 
  
  We understand that dealing with a canceled order can be quite inconvenient. However, we are unable to offer compensation for canceled orders. According to our Terms of Use:
  
  "Verification of information may be required prior to the acknowledgment or completion of any purchase. Walmart reserves the right to refuse or cancel an order for any reason, which may include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or concerns flagged by our credit and fraud avoidance department."
  
  We have communicated these details to Mr. ****** and sincerely apologized for any inconvenience caused by the canceled order. Given that we have shared all relevant information, Walmart considers this matter resolved.
  
  Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 

  Customer Answer

  Date: 06/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  This company claims my credit was the issue and has not provide me satisfactory answers as to why no one from the company can answer why that was sent to me when it was not the case and they have provided me no assurances that an issue like this will never happen again. I spent countless time and stress dealing with customer service and even this response from corporate is insufficient.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pre-owned laptop from Walmart online that ended up breaking so I returned the item to the store on April 28, 2025. The company recieved the item on May 2, 2025. I called Walmart customer service several times wondering where my refund for this item was after 2 weeks of waiting. I was told by customer service reps that I would be refunded that day. I was never refunded. I still haven't been refunded for this item that I returned.

  

  Business Response

  Date: 06/21/2025

  Walmart received a Better Business Bureau complaint from ******* *******
  regarding her recent order. We thank you for the opportunity to address Ms.
  *******’s concerns and appreciate the time she has taken to provide us with her
  feedback and comments.
  
  After we received Ms. *******’s complaint, we reviewed her Walmart.com account
  and order history. Ms. *******’s order was from Supreme Deals, a third-party
  Walmart Marketplace Seller. Per Walmart's Terms of Use, by purchasing a product
  from any of our Marketplace Retailers, you acknowledge that all Walmart
  Marketplace orders will be fulfilled by the third-party Marketplace Retailer
  and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible
  for all processing, shipping, returns, and customer service related to your
  Walmart Marketplace order. Products purchased from a Marketplace Retailer can
  only be returned to that Marketplace Retailer in accordance with its return
  policy. Each Marketplace Retailer’s shipping information, return policy,
  customer service information, and Marketplace Privacy Policy can be found on
  that Marketplace Retailer’s Seller Information page. For other terms that apply
  to Walmart Marketplace, including important notices and disclosures, see About
  Marketplace.
  When customers order products from a Marketplace Seller, the Seller
  manages and supports the order, including the product description, shipping,
  customer service, exchanges, and returns. Walmart.com provides information for
  each seller, such as contact information and return policies on the product
  details page and throughout the purchasing process.
  On April
  23, 3035, Ms. ******* ordered a Pre-Owned Lenovo 11.6" 300e Chromebook. The
  item stopped working and Ms. ******* returned the item to a local Walmart. After
  2 weeks Ms. ******* contacted Walmart Customer Service to find out why the
  refund was not processed. As of June 10, 2025, Ms. ******* still had not seen a
  refund. On June 20, 2025, Walmart contacted Ms. ******* to inform her that a
  refund was processed, and the credit posted to Ms. *******’s credit card
  statement within 10 business days.
  As such,
  Walmart considers this matter closed.
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you
  have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  ***** C.
  Walmart

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an 85 inch TV online from Walmart.com on April 30, 2025. The TV was delivered to me damaged on May 6, 2025. When i plugged the TV into the outlet I noticed the screen was shattered. I couldn’t see anything on the screen. I called Walmart on the same day regarding the damage TV so they scheduled their shipping company to pick up the Tv. Pilot shipping picked up the TV on May 13, 2025 however Walmart did not receive the TV until June 6, 2025. Walmart refused to issue me a refund until the TV was returned to there warehouse. I was told by a walmart employee that the reason Walmart did not receive my TV timely is because Walmart and the shipping company could not determine where to drop off the TV. I am very upset that my refund is being held up for something that is not my fault. They should have checked for damages before shipping the TV to me. Every time I call Walmart i am being told to wait 10 days for a refund and the refund is never issued. Employees are lying to customers just to get us off the phone. I submitted complaints on Walmart website and took surveys however no one had ever reached out to me. Walmart only cares about money and not their customers. I just want my refund. On June 6, 2025 I was transferred to the refund department and was told they could not issue a refund and for me to contact my bank. I have no TV and they still wont issue a refund.

  

  Business Response

  Date: 06/19/2025

  Walmart received a complaint from Ms. ******* ****** through the Better Business Bureau regarding an item she returned.
  
  Ms. ******* ****** placed an order for a Samsung 85” Class Crystal UHD U8000FB 4K Smart TV on April 30, 2025. The product was returned due to defects, and Ms. ****** requested a refund on May 19, 2025. Although the return was confirmed on June 5, 2025, Ms. ****** did not receive her refund. Walmart subsequently informed her on June 18, 2025, that due to an active chargeback, the refund could not be processed.
  
  We encourage Ms. ****** and the Better Business Bureau to reach out if they have any further questions or comments. We are committed to providing excellent service and resolving any issues that may arise.
  
  Sincerely,
  
  *******

  Customer Answer

  Date: 06/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because it was not my bank responsibility to issue a chargeback to my account. It was not my fault that it took 30 days for Walmart to receive the return TV. Due to Walmart refusing to issue a refund I was forced to purchase a TV from another store snd file a dispute with my bank. I gave Walmart applicable time to issue me a refund before contacting my bank . They acknowledged that my TV was picked up by there shipping company but refused to issue me a refund until the TV was delivered to their warehouse. Again this took 30 days which is unacceptable. 

   

  A walmart associate did reach out to me by email and telephone to apologize for the ordeal. Although this was a nice gesture it should have occurred before I contacted the BBB. Walmart needs to do a better job at providing refunds timely as it is not our fault the shipping company delayed delivering the TV to them. Customers service reps need to be trained better not to lie to customers just to get them off the phone.

   

  Sincerely,

  
  
  ******* ******

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a large delivery order on 6/2/2025. I received the wrong persons order. I called and they issued a refund. I was told it would take three hours. I am a Walmart plus member. I need to reorder groceries so I can feed my family. I’ve called several times, the last being a very upsetting experience.

  

  Business Response

  Date: 06/13/2025

  Walmart received a Better Business Bureau complaint
  from ****** ***** regarding her recent contact. We thank you for the
  opportunity to address Ms. *****' concerns and appreciate the time she has taken to provide
  us with her feedback and comments. 
  
  After Walmart received Ms. *****' complaint, we reviewed her
  account and order history. Ms. ***** placed an order on 6/2/25 to be
  delivered the same day. However, she received another customer's order. Ms.
  ***** called Walmart.com to report the issue and request a refund. The refund
  was not processed. We contacted Ms. ***** on 6/12/25 to gather
  additional details and feedback regarding her experience. We issued a full
  refund for the missing order and as such, Walmart considers this matter
  closed. 
  
  Again, we thank Ms. ***** for her
  feedback and comments. If either of you have any further questions or comments,
  please feel free to contact us.  
  
  Sincerely,  
  *****
  Walmart

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21st I ordered 2 Sets of Carote Nonstick Cookware 15pcs, priced at $25.49 each (Order# ****************). That order was supposed to be delivered on May 23rd. The Seller created a shipping label but NEVER shipped my pans. I called Walmart on May 28th and spoke to Charls. Explained my issue and he GUARANTEED me he would put a replacement order and I'd get an confirmation email within 48hr. Never received that email, neither any replacement order was made. Called again on May 31st and the agent told me he was going to file a complaint with the seller and the seller should get back to me by email. Never heard from the seller. I actually sent them a message through the Walmart app and also never got a reply. Today, Jun 5th, I called Walmart again and ******** had me waiting for a manager. When it was my turn, the call conveniently dropped. Here I go calling the 4th time and after arguing with the agent who said there was no supervisors available, finally put me through with ***, who basically said there was nothing Walmart could do because this order was through a third party seller. The solution was refund me the $54.55 I paid and reorder the sets, which currently cost $49.99 EACH. These pans were supposed to be a gift for my mother who lives abroad. The Seller is obviously a Scammer. I asked *** to issue me a credit with the amount enough to buy both sets available and she said the max she could do was $25. She also offered me similar sets, all priced at $50 EACH. At this point, I'm more frustrated at the customer service I received than at the situation itself. I'm a Walmart + Member and had to call 4 times to try to get a solution nobody could give me. If Walmart has an issue with the seller, they have to solve between them. Walmart allowed that seller to sell on their platform , therefore they are responsible for their customers. All I want is my 2 sets of pans, doesn't matter which color. I hope someone can help. Thank you

  

  Business Response

  Date: 06/17/2025

  Walmart received a Better Business Bureau complaint from ******* ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *****'s complaint, I reviewed her account and order history. I found that Ms. ***** order 2 sets of pans from a Marketplace seller called "Carote" their shipping label was created but the items never shipped. I have reported the Seller and and   refund has been issued on our end for the items not received. I also sent her a e gift card for $25 to use towards her next purchase.      
  
  I apologize for Ms. *****'s frustration, as we seek to make improvements. As such, Walmart considers this matter closed.
  
  Again, I thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  
  Sincerely, ******
  Walmart

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent: Refund Not Issued for Defective Caroma Electric Scooter (Order #****************)
  
  Dear Walmart Customer Support,
  
  I’m reaching out regarding a return and refund request for a Caroma Electric Scooter I purchased on Walmart.com (Order #****************). The scooter arrived with a defective battery, and I promptly requested a return and refund.
  
  Walmart issued a FedEx shipping label and scheduled pickup seven times, but no pickup ever occurred. Subsequently, an attempt was made to schedule a pickup via a trucking company, but that also failed.
  
  After my ninth call, I was finally informed by a Walmart representative that I no longer needed to return the item, and I was issued a refund confirmation number: ***********************.
  
  However, three days later, I have still not received the refund, and when I contact customer service now, I am unable to get any clear answers or assistance.
  
  I am still in possession of the defective scooter and am willing to return it if needed. I kindly ask that you either issue the refund immediately.
  
  Please treat this matter as urgent. I appreciate your prompt attention to resolving this issue

  

  Business Response

  Date: 06/18/2025

  Walmart
  received a Better Business Bureau complaint from ***** **** regarding his recent
  order. We thank you for the opportunity to address Mr. ****’s concerns and
  appreciate the time he has taken to provide us with his feedback and comments.
  
  After we received Mr. ****’s complaint, we reviewed his Walmart.com account and
  order history. Mr. ****’s order was from Cobizistore, a third-party Walmart
  Marketplace Seller. Per Walmart's Terms of Use, by purchasing a product from
  any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace
  orders will be fulfilled by the third-party Marketplace Retailer and not
  Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all
  processing, shipping, returns, and customer service related to your Walmart
  Marketplace order. Products purchased from a Marketplace Retailer can only be
  returned to that Marketplace Retailer in accordance with its return policy.
  Each Marketplace Retailer’s shipping information, return policy, customer
  service information, and Marketplace Privacy Policy can be found on that
  Marketplace Retailer’s Seller Information page. For other terms that apply to
  Walmart Marketplace, including important notices and disclosures, see About
  Marketplace.
  When customers
  order products from a Marketplace Seller, the Seller manages and supports the
  order, including the product description, shipping, customer service,
  exchanges, and returns. Walmart.com provides information for each seller, such
  as contact information and return policies on the product details page and
  throughout the purchasing process.
  On
  April 24, 2025, Mr. **** ordered a Caroma 1200W Peak Electric Scooter. When the
  scooter arrived Mr. **** discovered that the battery was defective. Mr. ****
  contacted Walmart Customer Service to have the scooter returned and a refund
  processed. Walmart sent Mr. **** a shipping label to have the item returned. A
  pickup was scheduled 7 times, but the shipping company did not attempt the
  pickup. Another shipping company was contacted to pick up the scooter and they
  also did not process a pickup. Walmart contacted Mr. **** to inform him that a
  refund would be processed without the return of the scooter. The refund was not
  processed. On June 17, 2025, Walmart contacted Mr. **** to inform him that a
  refund was processed, and he will not have to return the scooter. As such,
  Walmart considers this matter closed.
  
  Again, we thank Mr. **** for his feedback and comments. If either of you have
  any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  ***** C.
  Walmart

  Customer Answer

  Date: 06/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****