Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
• 

  Wal Mart

  2399 S. S R 46 Terre Haute, IN 47803

• 

  Wal Mart

  2460 E. Wabash Frankfort, IN 46041

• 

  Wal Mart

  3167 State Rd 3 New Castle, IN 47362

• 

  Walmart

  3200 John Williams Boulevard Bedford, IN 47421

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/05/25: My order was supposed to be cancelled and I resubmitted the order as per Walmart chat service. I was charged for both orders; however the problem is website shows all items delivered from the store and this is not correct. The item missing is Qty 1 - Orgain Organic Vegan 21g Protein Powder, Plant Based Shake Drink $19.98 They have charged me for something I did not receive. I want a refund for what I did not receive.
  Order# ***************
  Delivered today at 12:36pm
  View delivery details
  Current,Delivered
  (Orgain Organic Vegan 21g Protein Powder, Plant Based Shake Drink, Vanilla Bean 1.02lb -(not included in delivery))
  Sunshine Naturals Pure Moringa Leaf Capsules, 120 Count
  Spring Valley Potassium Heart Health Dietary Supplement Caplets, 99 mg, 100 Count
  Spring Valley L-Theanine Capsules Dietary Supplement, Unflavored, 100 mg, 100 Count

  

  Business Response

  Date: 06/19/2025

  
  Walmart received a Better Business Bureau complaint from ********* ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *****'s complaint, I reviewed her account and order history. I sent this to the store where the delivery came from and they advised me a refund was issued for the order that was delivered to the wrong location. I attempted to reach out to Ms. ***** directly to insure this was fully resolved on her end, and I was unable to reach her. Please have Ms. ***** respond directly to my email if she needs any further assistance with this concern.           
  
  I apologize for Ms. *****'s frustration, as we seek to make improvements. As such, Walmart considers this matter closed.
  
  Again, I thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  
  Sincerely, ******
  Walmart 
  
   
  

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 380 dollars worth of groceries that didn't get delivered and was told that I have to wait 10 business to receive a refund. I live check to check and don't have 380 dollars to give Walmart to hold for 10 days and not have food in the house to feed my family. I spoke with ****** and ******* and they told me just to wait 10 business days and there wasn't anything they could do for me. I just want my money refunded for the goods not received. Order# **************.

  

  Business Response

  Date: 06/17/2025

  Walmart received a Better Business Bureau complaint from ********* ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *****'s complaint, I reviewed her account and order history. Ms. ***** placed an order for delivery, she called in stating it was not delivered. The agent then issued a refund for $380.15 on 6/12. Refunds typically take anywhere for 5 to 10 business  days depending on your Financial Institution.       
  
  I apologize for Ms. *****'s frustration, as we seek to make improvements. As such, Walmart considers this matter closed.
  
  Again, I thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  
  Sincerely, ******
  Walmart

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an online banner that was scheduled for pick up on 6/2/2025, but it was not there when I arrived on 6/3/2025 even though I got a confirmation email. I went back to the store on 4/4/2025 and when got the banner there were no hanging hooks, so my order was refunded and I reordered the banner in store but when I got home there was only 2 plastic hooks
  (I paid 12.00 for 4) and the banner is on paper not weatherproof paper which is in the description. When I called customer service I was told there is nothing that can be done for me and I need to go to the store and hopefully they can issue a refund which I do not have time to do as it is my daughters graduation from high school. I should not be more inconvenienced than I already have and am requesting a refund. This is such a mile stone that was ruined by the insensitive incompetence.

  

  Business Response

  Date: 06/16/2025

  Walmart received a Better Business Bureau complaint from Crystal
  ***** regarding her recent contact. We thank you for the opportunity to address
  Ms. *****’ concerns and appreciate the time she has taken to provide us with
  her feedback and comments.
  
  After Walmart received Ms. *****’ complaint, we reviewed her
  account and order history. Upon reviewing the order information we received we
  were able to determine that on 6/4/25 after the item was picked up the store
  fully refunded her in the amount of purchase for $22.22. On 6/16/25 we emailed
  and called her to apologize for the experience and advised her of the above
  information. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ***** for her feedback and comments. If
  either of you have any further questions or comments, please feel free to
  contact us.
  
  Sincerely,
  **
  Walmart
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 cases of 12oz cans of sprite at $9.99 from Walmart to be delivered to my home free of charge. I have never received it. They say it was delivered May 19th. I contacted them at 833-819-6500 May 28th & told them I still hadn't received it. According to them it was delivered at my mailbox by the road. I have a call ID number from that call- ******************* the gentleman I spoke with said he would contact the 3rd party seller and let them know I never received it. Still heard nothing. I contacted Walmart again today 6-4-25 to let them know I still have heard nothing or received my product. The gentleman I spoke to today (****) told me the last man I spoke to never contacted the seller and assured me he would contact the seller and tell them I never got my item. Walmart offered to return my money (only because they sell product for regular price $13.68.) I only ordered 4 cases because they offered such a good price. I told them to have Walmart honor the price because they carry this product in any store. They will not- They should not be allowed to sell products for a great price then deny sending them to you if the 2nd or 3rd party seller doesn't deliver. Especially if it is an item they have in store in stock at all times. They could issue me a coupon to pick them up free in store to honor the price. The name of the company the was supposed to deliver them is.... loft kitchen inc.

  Customer Answer

  Date: 06/16/2025

  I filed complaint # 23428134 against Walmart for a product I still have not received 4 cases of Sprite. BBB emailed me requesting additional information. I have tried to click on the link in the email I received and cannot get it too work therefore, i HAD TO FIND A different way to contact you. I apologize I'm not great with computers. The request was for an order # *************. Walmart has told me twice that they will have the seller of this product contact me and they still have never emailed me in regard to non-delivery of my product. Please help me. I ordered this back in May and have contacted Walmart twice and still they have not given me the Sprite I ordered (paid inMay.) Thank you! *****

  

  Business Response

  Date: 06/18/2025

  Walmart received a Better Business Bureau complaint from Ms. ***** ****** regarding her recent order. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ******'s complaint, we reviewed her account and order history. Ms. ******’s order was from a third-party seller, Loft Kitchen Inc. Per Walmart.com's Terms of Use:
  
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  
  We were happy to refund Ms. ****** the total amount of the charge, $43.16, as we are not able to provide a replacement.
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  
  ******
  
  Walmart

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Queen Murphy bed from Wal-mart (order: ****************) for $296.79 after taxes. I never received my order. I followed your customer service channels and the 3rd party seller was supposed to resolve the issue. This did not occur. I was also told that this 3rd party seller has been flagged in the past for this type of issue. I'm upset that there is no transparency for the customer for less reputable 3rd party sellers. Additionally, since I made the purchase through the walmart website I expect support directly from Wal-mart. My expectation and what would resolve this issue is to have a replacement Queen Murphy bed delivered to my home as requested from Wal-mart even if it's through a different seller.

  

  Business Response

  Date: 06/17/2025

  Walmart recently received a complaint from Mr. ****** ****** through the Better Business Bureau regarding a recent interaction. We would like to express our gratitude to Mr. ****** for taking the time to provide us with his feedback.
  

  Upon review, our department contacted Mr. ****** on 06.13.25 regarding an order he did not receive. Mr. ****** was offered a similar item.
  We would like to express our appreciation to Mr. ****** for taking the time to share his experience and provide us with valuable feedback. We are committed to resolving his issue and improving our services to prevent similar incidents in the future.
  

  We welcome any further queries or feedback from Mr. ****** or any other customer. We remain at your disposal should there be any need for additional information or clarification on this matter.
  

  Thank you for your time and understanding.
  

  Sincerely,
  *******
  

  
  

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a Nintendo switch 2 from Walmart on April 24th 2025. And the day before it releases they canceled it after sending an email about a payment error 30 minutes prior to cancelation giving me no time to fix whatever issue they had. All of this happened after receiving the same email less than 48 hours prior at 11:30pm and being on the phone with customer service for a great deal of time in the dead of night. I was told there was no issue with the billing and it was an error from their system and I would have no issue with my order. Turns out I had an issue anyway. I did also confirm with my bank before either of these calls that there was no issue with the payment and they even told me Walmart tried to bill me and then withdrew the request for billing. So they knowingly canceled my order and then blamed me for it on the phone saying I had insufficient funds and the only resolution they could provide was for me to "Try to order one in the future or find one in store"

  

  Business Response

  Date: 06/17/2025

  Walmart received a Better Business Bureau complaint from ****** ******** regarding his  recent contact. We thank you for the opportunity to address ****** ********'s   concerns and appreciate the time he has taken to provide us with his  feedback and comments.
  
  After Walmart received ****** ********'s complaint, I reviewed her account and order history.
  
  We understand that dealing with a canceled order can be quite inconvenient. However, we are unable to offer compensation for canceled orders. According to our Terms of Use:
  
  "Verification of information may be required prior to the acknowledgment or completion of any purchase. Walmart reserves the right to refuse or cancel an order for any reason, which may include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or concerns flagged by our credit and fraud avoidance department."
  
  We have communicated these details to ****** ******** and sincerely apologized for any inconvenience caused by the canceled order. Given that we have shared all relevant information, Walmart considers this matter resolved.  
  
   
  
   Thank you 
   ******
   Walmart

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m extremely disappointed with how Walmart handled my preorder. I placed an order on April 25th and received confirmation at the time of purchase. The funds were withdrawn from my bank account immediately, confirming that my payment method was valid. However, just one day before the product’s release, Walmart abruptly canceled my order and attempted to blame the cancellation on an “outdated payment method”, even though my payment was already processed weeks earlier.
  
  After reaching out to customer service, they eventually admitted the real reason: the console I had ordered was part of a defective batch. While I understand product issues can happen, what’s unacceptable is the lack of transparency and accountability. If Walmart had informed me earlier, I could have preordered the console from another retailer. Now, due to the last-minute cancellation, the item is sold out everywhere.
  
  This experience shows a complete disregard for customers who trusted Walmart to fulfill their orders. I waited over a month, only to be left with no product, no clear explanation until I pushed for one, and no alternative options.

  

  Business Response

  Date: 06/17/2025

  
  Walmart received a Better Business Bureau complaint from ***** ******* regarding his recent contact. We thank you for the opportunity to address Mr. *******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *******’s complaint, we reviewed his account and order history.  We understand that dealing with a canceled order can be quite inconvenient. However, we are unable to offer compensation for canceled orders. According to our Terms of Use:
  "Verification of information may be required prior to the acknowledgment or completion of any purchase. Walmart reserves the right to refuse or cancel an order for any reason, which may include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or concerns flagged by our credit and fraud avoidance department."
  
  We have communicated these details to Mr. ******* and sincerely apologized for any inconvenience caused by the canceled order. Given that we have shared all relevant information, Walmart considers this matter resolved. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ******* for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 23, 2025, I placed a pre-order for the Nintendo Switch 2 through Walmart’s website. On Monday, June 2, I received an email indicating there was an issue with my payment method. I promptly updated my payment information with a new card, despite no clear reason for the issue with the original card. I also contacted Walmart customer service, who confirmed that my payment details were updated successfully and that a pending hold charge had been placed, indicating the transaction was valid and processing.
  
  However, on June 4, 2025, I received an email stating that my order had been canceled. I called customer service again and spoke with a representative named Aurille Kristine Dawn, who informed me that the cancellation was due to Walmart running out of stock. This explanation is unacceptable, as this was a pre-order, which implies a reserved unit was held on my behalf.
  
  When I requested further clarification, a supervisor told me the cancellation was due to a payment issue. However, this contradicts both the earlier representative’s confirmation and the fact that there was a pending charge on my updated card.
  
  The final explanation I received was that Walmart had no remaining stock to fulfill my order—but additional units would be available for general purchase tonight at midnight. This makes it clear that units do exist, yet Walmart is choosing to sell them to the public instead of fulfilling pre-existing commitments.
  
  Because I trusted Walmart to fulfill this pre-order, I did not pursue purchasing from other retailers. Now, not only is my order canceled, but I am left with no product, a pending charge, and no alternative purchase options, as other vendors are now sold out.
  
  Resolution Requested:
  Either: Fulfillment of my original pre-order as promised
  OR
  Reimbursement of $250 USD to compensate for my time spent resolving this matter and the inconvenience caused by the company’s failure to honor a confirmed pre-order.

  

  Business Response

  Date: 06/13/2025

  Walmart received a Better Business
  Bureau complaint from ******* ******* regarding his recent contact. We
  thank you for the opportunity to address Mr. *******’s concerns and appreciate
  the time he has taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. *******’s complaint, we reviewed his account and
  order history. We understand that dealing with a canceled order can be quite
  inconvenient. However, we are unable to offer compensation for canceled orders.
  According to our Terms of Use:
  
  "Verification
  of information may be required prior to the acknowledgment or completion of any
  purchase. Walmart reserves the right to refuse or cancel an order for any
  reason, which may include limitations on quantities available for purchase,
  inaccuracies or errors in product or pricing information, or concerns flagged
  by our credit and fraud avoidance department."
  
  We have
  communicated these details to the appropriate teams and sincerely apologized
  for any inconvenience caused by the canceled order. Given that we have shared
  all relevant information, Walmart considers this matter resolved.
   
  Again, we thank Mr. ******* for his feedback and comments. If either of you have
  any further questions or comments, please feel free to contact us.   
   
  Sincerely,  
  **
  Walmart 
  
  
  

  

  Business Response

  Date: 06/24/2025

  Walmart received ******* *******’s rebuttal arising from his
  original Better Business Bureau complaint. We regret that we were unable to
  provide a satisfactory resolution to his/her concern and appreciate his
  additional feedback.
  At this time, our response remains unchanged, and Walmart
  considers this matter closed. If either of you have any further questions or
  comments, please feel free to contact us.
  Sincerely,
  **
  Walmart

  Customer Answer

  Date: 06/24/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response.
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre-ordered the Nintendo Switch 2 + Mario Kart World bundle from Walmart through the app as soon as pre-orders went live on April 24th, 2025. When Walmart tried to charge my account for the pre-order, payment did not go through. There was no information about this charge according to my bank, even when calling, which leads me to believe this was a problem on Walmart's end. I received an email telling me to check my card information and I verified it was all correct. I then got another email a couple of days later saying the same thing, so I contacted customer support. They informed me that everything was working fine and they guaranteed payment would be successful. They next day I got the email again so I added another card to the account so payment could be tried with that card instead. Shortly after adding the second card my order was canceled by Walmart so I contacted customer support again. They said nothing could be done and all they did was give me a voucher for $15 off my next order of $25 or more.

  

  Business Response

  Date: 06/16/2025

  Walmart received a Better Business
  Bureau complaint from ***** ******** regarding his recent contact. We
  thank you for the opportunity to address Mr. ********’s concerns and appreciate
  the time he has taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. ********’s complaint, we reviewed his account and
  order history. We understand that dealing with a canceled order can be quite
  inconvenient. However, we are unable to offer compensation for canceled orders.
  According to our Terms of Use:
  
  "Verification
  of information may be required prior to the acknowledgment or completion of any
  purchase. Walmart reserves the right to refuse or cancel an order for any
  reason, which may include limitations on quantities available for purchase,
  inaccuracies or errors in product or pricing information, or concerns flagged
  by our credit and fraud avoidance department."
  
  We have
  communicated these details to the appropriate teams and sincerely apologized
  for any inconvenience caused by the canceled order. Given that we have shared
  all relevant information, Walmart considers this matter resolved.
   
  Again, we thank Mr. ******** for his feedback and comments. If either of you have
  any further questions or comments, please feel free to contact us.   
   
  Sincerely,  
  **
  Walmart 
  
  
  
  
  
  
  

  Customer Answer

  Date: 06/18/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Walmart canceled my order due to issues on their end, not mine. I feel that when a business makes a mistake it is their obligation to make it right with the customer, and walmart hasn't even tried to do so. If a pre-order was properly placed and walmart couldn't fulfill that order, they should guarantee the customer an order when more stock is available.
  
  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 06/24/2025

  Walmart received ***** ********’s rebuttal arising from his
  original Better Business Bureau complaint. We regret that we were unable to
  provide a satisfactory resolution to his/her concern and appreciate his
  additional feedback.
  At this time, our response remains unchanged, and Walmart
  considers this matter closed. If either of you have any further questions or
  comments, please feel free to contact us.
  Sincerely,
  **
  Walmart
  

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre-ordered the new Nintendo Switch 2 on Walmart's website on 4/23/25 which is releasing tomorrow, June 5th. At that time, Walmart put an authorization hold on my credit card with no issue and the order was confirmed. On May 31st and again on June 2nd, I received emails from Walmart mere days before the item is to be released saying that I needed to update my payment method. This was very odd because my card had been paid off since I made the first initial purchase and I never received any kind of fraud notification from Chase Bank regarding this charge. I reviewed all the payment issue on the order and saw no discrepancies with my billing address, expiration date, etc. I received another email earlier today (June 4th) saying yet again that I needed to update my payment method. Given this was the third time I've gotten this email with no notification from my bank of any rejected charges, I changed the card on the order and was able to submit the changes with no issue. However, within minutes of submitting the new payment information I received an email from Walmart saying that my order was canceled.
  
  I immediately reached out to customer support and over and over again they kept saying that they had tried to process the payment and my bank did not approve it. However, upon checking with my bank, there were no charges made on either of my cards at that time. If there had actually been authorization attempts made, they would have been showing as pending on my account which they were not. This leads me to believe that the order was canceled for other reasons and not because my payment wasn't working, because as I said, I had no issue using this exact card in April when I initially pre-ordered the item.
  
  No customer service rep was willing to help me and they only told me to try re-ordering again when the console is released to the public on launch day. This is very unacceptable and I will think twice about reserving high ticket items at Walmart in the future.

  

  Business Response

  Date: 06/17/2025

  Walmart received a Better Business Bureau complaint from ****** *** regarding his  recent contact. We thank you for the opportunity to address Ms. ***'s concerns and appreciate the time  he has taken to provide us with his  feedback and comments.
  
  After Walmart received Ms. ***'s complaint, I reviewed her account and order history.
  
  We understand that dealing with a canceled order can be quite inconvenient. However, we are unable to offer compensation for canceled orders. According to our Terms of Use:
  
  "Verification of information may be required prior to the acknowledgment or completion of any purchase. Walmart reserves the right to refuse or cancel an order for any reason, which may include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or concerns flagged by our credit and fraud avoidance department."
  
  We have communicated these details to Mr. *** and sincerely apologized for any inconvenience caused by the canceled order. Given that we have shared all relevant information, Walmart considers this matter resolved.  
  
   
  
   Thank you  
   ******
   Walmart