Complaints
This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13,871 total complaints in the last 3 years.
- 5,686 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 28, 2022, I placed an order with walmart online. Order#****************. They did not have an item available, and kept changing delivery date, I needed the item-therefore I asked them to cancel it as I would order from another vendor. They cancelled it. I then placed an order with them November 8th 2022, and they cancelled the order stating that I have too many returns, when I actually did not have one return, because the item cancelled was never received. I have a credit on the account, which is why I believe they are pulling this lie. Consumers need to keep reporting walmart's unscrupulous practices!
Business Response
Date: 11/21/2022
Walmart.com received a Better Business Bureau complaint from*Ms. **** **** on her recent complaint. I thank you for the opportunity to address Ms.*Johnson's concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. ****'s complaint, I reviewed her account and order history. I sent this To a specialized team for review and found that the account was incorrectly closed. Ms. ****'s account has been reopened and is ready to us at her convenience.
As such we consider this matter closed.
Again, we thank Ms. **** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comCustomer Answer
Date: 11/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
Date:11/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed Online order 11/1/2022, $345.92 total for 4 tires. When checking status on Walmart app, it stated order was delayed. After 4 days of order being DELAYED, I contacted Walmart Customer Care service and they just told me they don't have the reason for the delay and to contact the Walmart Auto Center that was to receive the tires, which I did. The Auto Center contacted someone to try and get status of my order. No luck. Then 15 mins. later I get an email from Walmart thanking me for picking up my tires! And my credit card was charged!! I have called Customer Care 3 times trying to get the charges reversed but instead I'm getting the runaround. Customer Care even contacted the Auto Center to verify that tires were NOT picked up.
Order #****************.Business Response
Date: 11/25/2022
Walmart.com received a Better Business Bureau complaint from*Ms. ******* ****** on her recent order. I thank you for the opportunity to address Ms.*******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. ******'s complaint, I reviewed her account and order history. I have issued a refund for all 4 tires. The amount will go back on the original form of payment.
As such we consider this matter closed.
Again, we thank Ms. ****** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comCustomer Answer
Date: 11/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:11/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is in reference to order ****************
On 07NOV22 I placed an order for delivery through the Walmart app to be delivered between 0900-1000 Eastern on 08NOV22. At ~0950 Eastern on 08NOV22 the order was marked delivered and a picture was taken of the delivery. That picture showed a front door that is not my door and showed stairs leading to the door which my door also does not have. Assuming it was driver error I contacted Walmart support for assistance, and am currently at 30 mins of hold time attempting to get a refund for the order. Walmart then proceeded to blame FedEx for some reason even though it was their own delivery service. They told me the cancelled the order even though it was already delivered. They then told me the order might still arrive as it is within the "deliver window" even though it was marked as delivered and there was a picture of the deliver.
All I attempting to do is get a refund for an order that was not delivered to me as can be confirmed by the picture their driver took, my ring doorbell camera, and probably their driver's app location data.Business Response
Date: 11/17/2022
Walmart.com received a Better Business Bureau complaint from Mr. ******** **** on his recent order. I thank you for the opportunity to address Mr. ****'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Mr. ****'s complaint, I reviewed his account and order history. I found that a refund has been processed for the missing order. This has been charged back to the original form of payment in the amount of $120.40. Please aloow 7 to 10 business days for this to showing depending on the Financial Institution.
As such we consider this matter closed.
Again, we thank Mr. ****'s for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comCustomer Answer
Date: 11/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ****Initial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past two years I have been blocked on ordering anything as well as my daugther we get a message saying it cancels for returns but then when we call it says for our cards we down countless hours on the phone tonget told it a security issue with our card and will be fix and try to put in another order and it gets cancel. I mean why should we get punished for complaining because fed ex wanted to break stuff and not getting packages it’s a on going issue but we still should be allowed to pick up or somethingBusiness Response
Date: 11/16/2022
Walmart.com received a Better Business Bureau complaint from*Ms. ******* ******** her recent order. I thank you for the opportunity to address Ms.*********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. ********'s complaint, I reviewed her account and order history. I sent Ms. ********'s account information over to be reviewed by a specialized team. They have reopened Ms. ********'s account and Ms. ******** can start making orders online and for store pick up and delivery based on her location.
As such we consider this matter closed.
Again, we thank Ms. ******** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comInitial Complaint
Date:11/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/5/2022 I returned my item on order # **************** via curbside return. An attendant came to my car verified whom i was and the item and took the item. I asked him if he needed to scan my barcode on my phone and he said no. After about 30 min i didn’t see the return processed and called the store #**** at +1 (**** ******** the woman verified with the curbside attendant and told me he said he hit the return button on his tablet. She told me it takes time for their system and online to catch up and to wait and call back. On 11/7/2022 i called the store back and was advised to call 800#. I called and spoke with a rep and was told to call the store. I then spoke with supervisor who told me m
It was a system issue and i should drive back to the store and have them relocate the item from 2 days ago and reprocess the return or to give me the item back so i can mail it back. I called the store again 2 times and no one picked up. I then emailed corporate and was told to call or email :[email protected]. I emailed and was then told I have to call the store and speak to management. I am unable to get assistance i have called the store directly, 800# and sent emailsBusiness Response
Date: 11/25/2022
Walmart.com received a Better Business Bureau complaint from*Ms. *** ******* on her recent order. I thank you for the opportunity to address Ms.********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. *******'s complaint, I reviewed her account and order history. I have been in contact with the billing team and They and I have tried issuing a refund and we are running into errors. I have issued a e gift card for Ms. ******* in the amount of $30 to cover the amount until we can get the system error fixed. Ms. ******* can use this e gift card in store or online and will be sent to her email on file.
As such we consider this matter closed.
Again, we thank Ms. ******* for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comCustomer Answer
Date: 11/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *******Initial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
order date oct 13 2022 order number **************** paid 657.00 I have contact walmart more than 100 times about this order on oct 16 2022 when i got the package and open the box the box was empty there was no playsation in the box i flagged the fed ex driver down and showed him he called his manager said that the box was empty and that it had been tampered with the brown taped had been cut open and replaced back with clear tape and the items stolen walmart has been rude about it and will not give me a refund the shipper they use will not talk to me or walmart im out the money and still have no playstaion walmart says to contact my bank but bank wont help me cause walmart wont give me no proof an=bout what has happen no one will help me not fed ex not walmart i need my money or the game system this isnt fair they act like i was in the wrong ive bought over 6000.00 worth of stuff from them and this is the only time ive ever had any trouble out of them they treat to hang up on me when i even call them i have no job and a baby this isnt rightBusiness Response
Date: 11/21/2022
Hello ****
My name is ****** with Walmart.com Executive Escalations. I am reaching out regarding your recent order. I thank you for the opportunity to address your concerns and appreciate the time you have taken to provide me with feedback and comments.
I have reviewed your Walmart.com account and see that the seller opened a investigation with Fedex and they found no evidence that the package had been tampered with. I apologize for your frustration. Unfortunately, I am unable to issue a reversal. I advise you to dispute the charges with your financial institution.
Thank you
******
Walmart.comInitial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nov 07, 2022, | Order# *************** | Total $398.37 mailed to a fraudulent address. It appears my account was hacked.
I informed customer service an hour after completing the sale that there was a wrong address on the email account. I was told at first that they would attempt to cancel the order - but the order was completed, and I received notice that the laptop was being shipped to the wrong account.
When I called a third time to inform them of the shipping notification, I was told there was no information in their system about the order and that I didn't have an account with Walmart.
Shipping Status
11-07-2022 5:32 pm Origin scan Edgerton KS
11-07-2022
Origin scan - 5:32 pm
Edgerton, KS
11-07-2022 3:50 pm Shipper created a label, UPS has not received the package yet.
Shipper created a label, UPS has not received the package yet. - 3:50 pm
I called to correct address or cancel order at 4:28PMBusiness Response
Date: 11/22/2022
Walmart.com received a Better Business Bureau complaint from*Ms. ******* ***** on her recent order. I thank you for the opportunity to address Ms.******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. *****'s complaint, I reviewed her account and order history. I found that the laptop ordered was sent to the incorrect address. A refund of 398.37 will be processed back to your original form of payment. Allow 5 business days for your refund to post to your original form of payment.
As such we consider this matter closed.
Again, we thank Ms. ***** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comInitial Complaint
Date:11/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested a refund of $376.71 for order # ****************. A partial refund of $94.18 was given 09/05, however, the remaining $282.53 has not been sent.Business Response
Date: 11/14/2022
Walmart.com received a Better Business Bureau complaint from*Ms. ****** ***** on her recent order. I thank you for the opportunity to address Ms.******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms.******'s complaint, I reviewed her account and order history.
I found that the refund was not issued for the other 3 tires Ms.****** ordered and they have not been picked up. I issued a refund back to the original form of payment. Please allow 7-10 business days depending on Ms.******'s financial Institution.
As such we consider this matter closed.
Again, we thank Ms. ******* for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comCustomer Answer
Date: 11/15/2022
Better Business Bureau:
I don't know who Ms. ******* is, but I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Mr. ****** *****Initial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started my usual bi-weekly order on October 27th 22. The order went in and was cancelled by an automated system for suspected fraud. I tried one more time and it happened again. I contacted Walmart by chat and was told they notified the security team and to try again in 30 minutes. I did this and it was cancelled again. Contacted via chat again and told to try in a few hours and it happened again. This process repeated on Friday the 28th and when I asked for a manager I was refused and the chat disconnected. I was cancelled again and I chatted again and spoke to a supervisor Named ********. He assured me it would be fixed in a few hours. Again it was cancelled. I got a call back I requested online and spoke with another supervisor who assured me it would be fixed in 4 hours and it happened again. He also told me this is a “glitch” in the system as I had verified with him and my credit card that I was making the same charge I make every 2 weeks. In total they temporarily maxed out my card with pending charges. I have an incident open with them (care requests [**********************]) and I’m waiting to be able to use the curbside service that I use to save money and due to my disability that makes it hard to shop in crowded stores. They offered me a 20 dollar discount I can’t use and does not make up the time I have spent on this. I have been dealing with customer service rep ****** who has been great but can only tell me it’s being worked on. I emailed and asked for a manager again today and a rep named Hassan answered telling me it’s being worked on and not connecting me to a manager. I replied I want to speak to a manager at 7:50 AM PST and still have no resolution to this matter. I’m just trying to shop for food and household items and I would take my business elsewhere if this economy wasn’t where it is and this is the cheapest source of life needs.Business Response
Date: 11/17/2022
Walmart received a Better Business Bureau complaint from*Mr./Ms. ***** ******* regarding their recent contact. We thank you for the opportunity to address Mr./Ms. *******'s concerns and appreciate the time they have taken to provide us with their feedback and comments.*
*
After Walmart received Mr./Ms.********’s complaint, we reviewed their account and order history. We are currently working with the appropriate department to figure out why Mr./Ms. *******'s orders are cancelling. As soon as we have more information we will respond directly to Mr./Ms. ******* with final resolution.
Again, we thank Mr./Ms.*********for their feedback and comments. If either of you has any further questions or comments, please feel free to contact us. *
*
Sincerely,**
*******
WalmartInitial Complaint
Date:11/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am unable to remove credit/debit card from my account. Website states I need a card on file for "walmart +" WHICH I DO NOT - AND NEVER HAVE HAD. This fact was verified with a walmart representative via a phone call 11/7/22 at 5:25p.m. Est. She could not remove the card and gave me the following number to call: **********. I verified this number with her prior to ending the call. No surprise, the number is not a walmart number. I DO NOT WANT ANY ADDITIONAL SERVICES WITH WALMART AND I WANT MY CREDIT/ DEBIT CARD(s) REMOVED FROM YOUR SYSTEM IMMEDIATELY. There is no excuse for this and I will hold walmart fully responsible for any charges, interest and billing due to walmart refusing to allow me to remove my information. You can have all the legal jargon you want, but you still cannot break the law. You cannot attach your services at will, charge me or hold my cards hostage. I will absolutely forward this to the NYS A.G. I am completely disgusted with walmart. This is horrible even for them. End of statement.Business Response
Date: 11/17/2022
Walmart.com received a Better Business Bureau complaint from*Ms. ****** *********** on her recent order. I thank you for the opportunity to address Ms.************'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. ***********'s complaint, I reviewed her account and order history. I have removed the cards you had on your Walmart.com account, however I do suggest you change your password for security purposes
As such we consider this matter closed.
Again, we thank Ms. *********** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
****** Walmart.comCustomer Answer
Date: 11/18/2022
Complaint: ********
I am rejecting this response because: This is a serious matter. I will contact NYS to find out the next consumer/legal steps to find out why this happened. By this dismissive, unconcerned response, it seems walmart is not taking the matter of customers' personal information protection seriously. This incident - nor I - should be dismissed so quickly and without further investigation as to why walmart used my credit card to sign me up for a service I did not request, then literally held my credit card number hostage and no one could fix the problem, no one knew why. I was given a wrong number while I was a nervous wreck and they are just fine putting the burden on the customer! I do, however, thank this BBB because not one person at walmart could help me and I was very worried about the situation.
Sincerely,
****** ***********
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