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Business Profile

Clothing

The T-shirt Gal & More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on July 19th, 2022. I kept getting the run around was told I would receive my product the following Monday July 25th; ... Well, that didn't happen. I sent message after message and kept getting excuse after excuse on when I would receive it. I finally told the owner this is a fraudulent business, and I would be claiming it with my bank because she'd taken my money and failed to give me product. She finally brought me part of my product on the same day I was claiming it as fraud, which was August 19th. The owner also stated I would be delivered the remaining order August 22nd seeing as she didn't complete it all. It's now August 30th and she has still failed to deliver the remaining order. I tried to stop at the store front today August 30th and guess what to no surprise it was closed when it was supposed to be open. I manage a shop in a local town, I understand wanting to use someone who is local however with that being said I would not recommend this establishment ever!!! If you want your order in a timely manner or if you want to receive your order at all you'll need to look elsewhere for a company to do it! It's very unlikely you will get it. The owner has lied numerous times regarding my order. I had to claim the remaining portion of my initial order as fraudulent just so I would get my money back from my bank. Sadly, this is the type of business this establishment is. They take you money and don't deliver the products you pay for!

    Business Response

    Date: 09/16/2022

    Spoke with owner and explain the issue and owner had no problem with order and also gave a $100 credit on next order and also stated the they sold out of their items that was delivered 

The T-shirt Gal & More is NOT a BBB Accredited Business.

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