Reviews

This profile includes reviews for Arvest Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Arvest Bank has 17 locations, listed below.

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  Arvest Bank

  PO Box 799 Lowell, AR 72745-0799

  
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  Arvest Bank

  1071 E Tulsa Ave Kansas, OK 74347

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  Arvest Bank

  13716 E 106th St N Owasso, OK 74055

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  Arvest Bank

  4500 N Harrison St Shawnee, OK 74804

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  Arvest Bank

  70399 US 59 WESTVILLE, OK 74965

Review Details

• Review fromArlo J

  Date: 10/09/2023

  1 star
  2 months in a row they haven't received my bill pay. I call to resolve the issue and they blame my bank or the post office and try to give me late fees. Then after I make a payment (and cancel the bill pay check) they try to cash the check from my bill pay and send me a threatening letter. I have my bank send my payments several weeks before they are due. I didn't choose Arvest they bought my loan right after I bought the house. Plus they have raised the payment amount every year.

• Review fromAngel A

  Date: 09/14/2023

  1 star
  Horrible, Rude !!
  I sold my property bought a new and left Arvest.
  30 days tomorrow since paying Arvest off and account closed still have not received my escrow refund from this bank despite law states within 20 days .
  I have a credit line 14%interest locked in although my balance is paid down my payments keep getting higher they don't know what their doing.
  These people yell when you contact wanting YOUR money , they lie as well. 10 months constantly calling for they to fix credit line issue balance goes down monthly my payments shouldn't be going up plus I pay extra every month .It is an interest only credit line well if I'm locked in payments wouldn't be going up each month .
  Worst bank worst mortgage lender.
  Find a different bank.

• Review fromRachael S

  Date: 09/07/2023

  1 star
  Worst bank I’ve ever used. They have errors with their system that caused an extra late fee on my account. Despite banking with them for over 10 years they refused to take it off. Their customer service person kept threatening that I would get charged another late fee if I didn’t pay after the billing cycle and that my account was not in good standing despite just paying them more than double the amount that was owed before the due date. I will be transferring my balance to **** (who are fantastic) and not dealing with them anymore. They would have make more than a 25 dollars worth of a late fee off my interest but I would much rather pay that to someone else than ever have to deal with them again.

• Review fromFrank T

  Date: 08/03/2023

  1 star

  Frank T

  Date: 08/03/2023

  Arvest Bank nothing really has the worst online banking I've ever seen and zero customer support
  

  Arvest Bank

  Date: 08/15/2023

  Dear Mr. T*****:
  We would welcome an opportunity to discuss these concerns with you. You may contact us directly at (866) 952-9523.

• Review fromSabrina C

  Date: 07/28/2023

  1 star

  Sabrina C

  Date: 07/28/2023

  I think they're liars I think they're they cut corners when they're wrong they do not honor anything I would not refer anybody to arvest Bank. When they make a mistake they want to blame the other person after you speak with their own Representatives they're still going to say that it's not their fault they say that every phone call is recorded but they have no proof they deposit the money into your account and then take it away they are liars do not use our best bank they will screw you in every way manageable
  

  Arvest Bank

  Date: 08/16/2023

  Due to client privacy practices we are unable to respond to your review on a public forum. We would welcome the opportunity to discuss your concerns. You may contact us directly at (866) 952-9523.

• Review fromSharon R

  Date: 06/23/2023

  1 star
  I have mortgage with Arvest more than ten years. I need to process Loan Assumption to update some of contract. Their reply is unbelievably slow. I know banks are not willing to do Loan Assumptions in general, so I think they are intentionally delaying the process. Also, they require me to send very sensitive information (tax return, ssn, pay stub, etc) through emails, which is very insecure. I don't think they are educated to handle such information properly.

• Review fromXavier S

  Date: 06/18/2023

  1 star
  My mortgage was purchased soon after closing and "somehow" my monthly went up $300! These people are horrible. I'm selling and NEVER dealing with this clown show again!!!

• Review fromSean K

  Date: 06/10/2023

  1 star
  My loan transfered to Arvest about a month and half ago for more than what the balance should have been. They were also missing last months payment. I sent over all of the statements from the previous servicer and they still couldn't figure it out. I just made the current months payment, and now they have reversed all the payment information(including the extra principal payments) and claim I haven't made last month payment and am currently 40 days late. Dealing with this company has been a nightmare. I have probably called them a dozen times and they can't seem to make it right.

• Review fromMichelle M

  Date: 05/30/2023

  1 star
  Worst Bank Ever Experienced - the mortgage department is a complete nightmare to deal with. I contacted them one year (YEAR!) ago to start a “simple” mortgage assumption application. I pre-reviewed their requirements and the exact step-by-step process. After months of a complete runaround, I realized now they flat out lied about the process and requirements.
  In the beginning of this process and after I fully disclosed my info, they proceeded to tell me to start the application process and it that it “wouldn’t be a problem”. I sent them 25 financial docs, which mind you, they weren’t able to provide a secure platform for (first major red flag!) and I’m certain isn’t allowed under FDIC requirements. I wasted days/time preparing and emailing docs/statements, only for them to repeatedly go radio silent because they kept “losing” my docs or claimed they didn’t get certain docs…
  Weeks and months went by with them needing me to resend the same docs via email over and over and for what - nothing - they literally just stopped cold and never followed up. Literally it’s impossible to get a hold of an actual human. WORST banking experience.
  This is my 7th home loan, I’ve never been late or not have a bank approve me - Arvest is a nightmare and I’m basically stuck now. I can’t imagine how they treat people who have real financial troubles.
  If your bank sells your mortgage loan to them like they did to me - RUN - Refi and pay whatever necessary to get out and get away from them. They aren’t capable of completing basic financial due diligence or managing application processes securely and likely are mishandling sensitive financial documents.
  Given I’ve sent ALL my personal taxes/financials to them without any communication I’m worried my financial identity is at risk.
  I’m sorry I trusted their word/initial process and didn’t realize what a nightmare this “simple” application would turn into.

• Review fromScott F

  Date: 04/28/2023

  1 star
  My original mortgage was sold to Arvest and its been a struggle from the get go. I’ve yet to receive a mortgage statement, the transition between the internal companies was a nightmare, customer service is awful, and I’m currently going through a claim on my roof that is not going well. Getting through an insurance claim itself is difficult and Arvest add 3 added steps that delays the process even further. I didn’t choose to bank with Arvest and I never will in the future.