We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Generators

Generated Energy Service LLC/ GES

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Generators.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 12 of this year I contacted Generated Energy Solutions LLC to repair my Generac unit. The young man who came out was both professional and courteous.
    The invoice from GES came on January 25 and I sent my check number **** on the same day.
    Around March 15 I received a letter from Generac about extended warranties. Upon closer examination of the letter I learned my unit was still under warranty.
    I spoke to four employees at Generac and also called ******** at GES. Each employee stated it indeed should have been covered.
    My first call to GES caught ******** in her car, upon telling her who I was, she immediately told me my part was not covered. Guessing she has a photographic memory to know this, while driving.
    Generac paid GES back for the service call around April 15. Numerous calls have been made to GES without getting an acceptable response, and as of today, no refund has been received.

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a Generac whole home generator in which Generated Energy Service installed on behalf of Lowes. On June 19, 2023 the generator quit operating. GES finally came out on August 1, 2023 and the service tech filled out warranty paperwork to replace the motor. It had been less than 1 year which was still fully covered under the warranty. The service tech advised there wouldn’t be a problem and the part was fully covered and it should take about a month for the part to come in at which time they would call to schedule the repair. We have called GES multiple times inquiring about our warranty work. We are given the same excuse/lie each time that they will reach out to the tech to have him find out where the part is. GES is required to provide us with warranty repairs on the generator they were paid to install. It has been almost two months and they will not honor their end of the contract.

Generated Energy Service LLC/ GES is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.