Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:02/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Came out to reglaze primary tub. Tape ripped paint off walls same day. I didn't notice until they left. I was gonna let it slide then noticed that there were drips from job. Reached out multiple times via email and they won't respond. Now it is cracking. Pretty disappointed with work and lack of response. We were doing this to sell our house and now instead of completing a project it just put more on my plate.Customer Answer
Date: 02/05/2025
They did respond today from a bad review I left them. I've posted it below with my response.
***** Barnard <************************************>
7:28?PM (2 minutes ago)
to Kelsey, bcc: gbcolvin
It started cracking and flaking yesterday as well. I'm home all next week if you can provide me some times. I find it ironic all my emails went through fine when I was trying to purchase this service, but not when I had an issue with the service (I sent at least 2 or 3 emails and to a variety of emails to get this resolved). I also prefer email for documentation purposes for situations just like this. I also noticed your lack of apology for the results of the job, inconvenience, and that the email was missed, regardless of the issue. I will be happy to update the review if this gets resolved.
*****
On Wed, Feb 5, 2025 at 4:00?PM ****** *** <***********************************************************************> wrote:
The drips can be resolved, just need to get you on the schedule. We have a phone number as well if youd like to call when you have an issue. Your emails got sent to our spam folder. Before leaving us a bad review next time, please give us a call first. ************.
Thanks,
******Customer Answer
Date: 03/04/2025
They came back to fix and it was not satisfactory. They came to look at again today and are supposed to return next week to fix it.
Business Response
Date: 03/20/2025
We have spoken to Mr ******* and have corrected any issues. It is listed in our warranty that tape can pull paint on walls, that is not something we can prevent from happening. If we do not tape, there will be a bigger issue than paint being pulled. Mr ******* has been taken care of and everything has been corrected.Customer Answer
Date: 03/24/2025
Things have been corrected. There is still a spot I am worried about and attached pics. We have stopped using the tub. I would like a copy of the warranty, as I cannot seem to locate it, in case something goes wrong once the tub is used.Customer Answer
Date: 03/25/2025
Complaint: 22900935
Things have been corrected. There is still a spot I am worried about and attached pics. We have stopped using the tub. I would like a copy of the warranty, as I cannot seem to locate it, in case something goes wrong once the tub is used.
Sincerely,
***** *******Customer Answer
Date: 04/06/2025
After one use after the latest "fix" it is cracking. I think at this point we just want out money back. They've been back 3 or 4 times and we are listing our house tomorrow. New pic attached. Will also be reaching out to them tomorrow during business hours.
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