We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Rescue Plumbing Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aug 13- 22, 2024. I called regarding a broken water hose to my refrigerator ice maker/water dispenser. They said they could fix it. On 8/13 they came out, confirmed the leak, and fixed it. (They DID NOT test to see if water was flowing to the ice maker!) They told me the hose was very old and needed to be replaced and turned off the water until the hose could be replaced. No receipt was given until my $75 check cleared. It did on the 15th and the office said they would send me a receipt. On the 16th they replaced the hose. The technician pulled out the old RO system to get to the water turnoff and insisted he dispose of it. I told him I could easily put it in my garbage and that the water tank was new and I wanted to keep it. He kept insisting and then proceeded to take the tank and system to his van. My only thought was he needs the recycling money. He also said the hose to the dishwasher needed to be tied up to prevent water from sitting in the dishwasher. I told him my brother could do this. He kept looking for things to do, never mentioning the additional charges. I paid by check the extra $225, but still no receipt. (I was shocked when I finally did get a bill on the 22nd and had been charged two $35 charges for the disposal and hose when I didn't want either!! There is still water in the dishwasher!) I called on the 18th that I had no water coming from the refrigerator. They said they would check with the technician and get back to me. They never did. When I discovered there was no water in the ice tray I called again. I informed the technician not to come unless he had a fix as I was now out $225, had no water, and no receipt! Only now did he tell me it was a refrigerator issue. This 84-year-old grandmother was not happy.If they had told me on the 13th they could just fix the leak, I would have given them a good review. Instead, they not only NEVER tested the water flow after fixing the leak they kept finding more ways to charge me!!

Rescue Plumbing Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.