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Business Profile

Auto Repairs

Mid Valley Auto Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mechanic ruined my transmission and is refusing accountability and repair.

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8-12-22 receipt #***** Amount $126.25 I paid for a alignment on my 2015 Mini ******. Car had new tires. Last month my rear tires wore out on inside tread. Please see picture. I inquired with Mid Valley owner ******. I asked why they didn't align the rear tires. ****** insisted that it was not adjustable for that car. I took car to have it looked at. The Bolts on rear clearly has a adjustment available. I took video. Video showed how turning the bolt moves the camber from Negative to Neutral and Positive camber. It was then set to Neutral camber and the rear tires were perfectly aligned. I had the video brought to ******. Tried to show ****** the video. He said Bullsh*t. Get out of my office.I'm asking for the BBB to assist me to get my money back for the alignment $126.25 and the cost of 2 tires $250. They caused me to lose 2 perfect tires within 4 months. They made a mistake and should pay damages.

    Business Response

    Date: 05/24/2023

    So, this vehicle was brought in for the alignment back in august 2022. Then they brought it back in December as well for something else, from august until February nothing was mentioned about any issues or concerns. A man, not *** came into our business the same day they filed the complaint with you ranting and raving, cursing, calling ** idiots,  he claimed the alignment that we performed back in august was not done properly and caused him to need new tires. There was no talking to him with the way he was aching so Yes, he was asked to leave due to his behavior. We have no idea who he was, and as I'm sure you understand the time frame from august until February is quite a while to wait and bring up a concern that they may have had about work done in august. About 6 months is a long time period who knows what could have happened to the vehicle by them during that time frame. 

Mid Valley Auto Center is NOT a BBB Accredited Business.

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