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Business Profile

Home Electronics

Porter Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a canon sureshot telemax camera for $183.98 from Porter Electronics on 3/31/2025. It is a gift for my girlfriend that must come before our trip on 4/12/2025. Porter Electronics did not reach out to me once after I placed the order. They did not email me for over a week to notify me that the product I ordered was actually not in stock.I emailed them on 04/07/2025 to check on my order because I was concerned. I received an email saying that a man named **** was looking into it now. At noon the next day, I had not yet heard back from ****, so I emailed again to find out what was actually going on. According to ****, they had one camera in stock, but it turned out to be damaged. They are expecting a new camera to arrive tomorrow, on Wednesday, 4/8/2025. I have asked them to cancel the order and refund my money, and I have had to purchase a camera from a different company with expensive expedited shipping. The camera is still listed as in stock today on their website, and it is even on sale. This behavior is fraud in my opinion, and it is indicative that they may not have the inventory that they advertise. It is possible that this company is drop shipping products of questionable quality. Why did they not reach out to me as soon as I made the order if the camera was not in stock? Why did they not reach out to me for a whole week? Why does it still say the camera is in stock on their website? Are they trying to trick more people into buying something they don't have?This is very suspicious. And I would like BBB to help ensure that I receive a refund and that Porter Electronics does not prey upon any other consumers.

    Business Response

    Date: 04/08/2025

    Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didnt meet your expectations. We always strive to provide excellent service, and in this case, its clear we fell short.
    We understand how frustrating this must have been. When we realized the error, we offered to overnight a replacement to resolve the issue quickly, but we respect your decision not to proceed with that option.
    We also issued a full refund right awaywell before this complaint was postedso we're not quite sure why the refund was requested again. That said, were glad to have resolved that part promptly.
    While were proud to successfully fulfill thousands of orders each week and are grateful for the many positive reviews we receive, we know that every customer experience mattersand we're sorry we didnt get it right for you.
    Thank you again for your feedbackit helps us improve.

  • Initial Complaint

    Date:06/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Porter Electronics purchased a DVD/VCR combo unit from my **** store 6/24/2024 for 79.95/free shipping. After receiving the product, they requested a refund and sent the following:I could not get this unit to play a tape. The picture comes up but is frozen. I tried several Tapes with the same result. I would like to return this unit for a refund. ThanksThis business fixes electronics and sells them for 500% markup. By filing a false claim, that forces me to pay the return shipping (which is economically inefficient), Porter Electronics now gets their FULL refund back from me, AND gets a working $200 DVD/VCR player for their business.

    Business Response

    Date: 06/29/2024

    Unfortunately Porter Electronics hasn't purchased anything from this individual nor is this individual a customer of ours.  

Porter Electronics is NOT a BBB Accredited Business.

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