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Business Profile

Electric Generators

Norwall Powersystems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Generators.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Shannon d

    Date: 09/20/2024

    Shannon d

    Date: 09/20/2024

    DO NOT purchase from them they make the sale say there is a warrenty but if you call they will hang up on you over and over

    Norwall Powersystems

    Date: 09/23/2024

    Customer purchased unit 2 years prior and never had installation completed until now. The customer was extremely rude with every employee they encountered. Norwall provided telephone numbers from the manf that handles they warranty aspect for their own product. Customer was upset that ********************** would not call the manf and handle the warranty, that is NOT provided by Norwall. This is a manf warranty. Norwall advised the customer to contact their installer, as possibly could be an installation error and to start there 1st. Customer or person calling on the actual customers behalf was not satisfied with any help Norwall had to offer, but continued to be unprofessional and confrontational. Norwall employees will not stay on the phone and continue to be harassed by vulgar behavior, that is why the phone calls were ended.

  • Bjorn N

    Date: 06/11/2023

    Bjorn N

    Date: 06/11/2023

    Ordered a Generac generator on 3/2022. Was supposed to be delivered 12/2022. No updates unless we called. Was told when we called that new delivery date was 3/2023. That date came and went. Called again, new date is 7/2023. Not holding our breath!

    Norwall Powersystems

    Date: 06/15/2023

    We apologize if the customer had a poor experience. ********************** reached out to the customer 8/10/22 with the most current lead times provided by Generac the manf. The lead times and availability are out of Norwall's control and are the sole discretion of Generac. The generator was shipped 6/14/23. 

  • Tim A

    Date: 08/18/2022

    Tim A

    Date: 08/18/2022

    Absolutely horrible customer service. Employees are combative and dishonest. I placed three different orders and had issues with two of them. Save yourself the headache.

    Norwall Powersystems

    Date: 08/19/2022

    Customer ordered a product, the item shipped out via *** 7/15/22. The product is then in the carriers possession. *** attempted delivery 7/20/22, 721/22 & 7/27/22. The package was refused according to *** documentation and stated customer did not order 8/12/22. The product was returned to the warehouse. Norwall attempted to contact customer 8/17/22 when the product arrived back in the warehouse. The customers voicemail was full, so an email was sent. Customer then emailed a response that he did not refuse, however *** provided documentation it was. Customer was informed that if he wanted the item shipped back out, he would be responsible for the returned shipping cost and the reshipment cost. The customer then replied with an unprofessional, threatening email. Norwall will not tolerate verbal or written abuse or business threats of any kind. Customer was refunded minus shipping costs and restocking fee 8/18/22.

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