We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

The Brake Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for The Brake Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Brake Shop has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had The Brake Shop do clutch and transmission work on my **** GTO in April of 2022. Specifically, "Remove transmission and replace clutch disc, pressure plate. Install throw out bearing and pilot bearing. Remove fly wheel and have surfaced. Reassemble." They could not find a clutch, so I provided one. Within 70 miles of driving, my husband and I noticed it was having problems shifting in 1st and 2nd gear. I took it back to The Brake Shop who said it needed gear oil, we paid to have the service done. Within ************************** November it was still not working right and now had a transmission leak. It went back in and they "Removed and resealed the extension housing replaced output seal." I paid again to have that fixed.In January 2023, I took the car on a trip (less than **** miles) and the clutch was slipping the whole time and was still leaking transmission fluid so I took it back in and was told by **** that the transmission leak repair was still under warranty but the transmission had problems beyond their capabilities and advised that we should take it to a transmission specific shop. I took it to Aamco and "During disassembly tech found that throw out bearing was not installed correctly and caused clutch to not disengage properly leading to excessive internal component wear." It seems all these problems are connected to the faulty work done in April of 2022. I spent $1915.39 at The Brake Shop (including the ruined clutch) and then spent another $3,116.25 at Aamco, which included extra hours to repair the damaged transmission parts. I went back to The Brake Shop 3 times (twice spoke with **** and once with ****) and asked to have the owner call me about this. I never heard from him. I am requesting a refund of $3000 to be made whole.

    The Brake Shop is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.