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Business Profile

CBD Products

Hi Point Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed two separate orders (copies attached), received neither, emailed and phoned the company leaving messages but never got a response. Then they took down their website which erased all records of my purchases.

  • Initial Complaint

    Date:09/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order with Hipoint. I have ordered from them before with no problem. Placed order the following order....Hi Point Labs Order No. ********** 7/27/2023 Thank you for your purchase!We appreciate your business.View Order Details Order Summary DELTA-8 THC/CBD GUMMIES Order Summary DELTA-8 THC/CBD GUMMIES coupon: 26BPFF Qty: 1 $29.99 -$15.00 ******* **** Subtotal $29.99 Coupon "26BPFF"-$15.00 ********** ******** Shipping $7.95 Tax (US) $0.00 Total $22.94 8/10/23 request for review.....Sent message that I had not received the order 8/23/23 sent message....**************** <*********************>To: ********************************** Can I get my order??? or a refund if your company has shut down?Order No. ********** Tell us what you think!We would love to get feedback on your recent purchase. It only takes a few minutes and we would greatly appreciate it.Order Summary DELTA-8 THC/CBD GUMMIES Write a review Have not received order yet.... No response to request for refund or product.

  • Initial Complaint

    Date:08/15/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 4x CBD Watermelon Gummies 900 mg- 60 Count from Hit Point Labs website on June 26, 2023. Order # is ********** Hi Point Labs charged my Mastercard a total amount of $179.91 on June 27, 2023.No delivery of product as of August 15, 2023.Checked **** tracking info which states Tuesday, July 18, 2023 **** Awaiting Item, shipping label created from ****, **.Wednesday, July 19, 2023 at 12:41 AM, "Pre Transit", **** ** No further updates from **** since July 19, 2023.I have called Hi Point Labs x2 and left two voice mails with purchase information and request to return my call. No response.I would like my order delivered asap, and if company is unable to send product (x4), then request a refund/credit of $179.91 returned to my Credit Card.Hi Point Labs is being disrespectful to its loyal customers by not responding or communicating. This is an unethical, fraudulent business practice scandal that deserves punishment.

    Customer Answer

    Date: 09/07/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************************

     

  • Initial Complaint

    Date:07/11/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order CBD Oil Pet Formula.Was billed on May29th.I never received my order. Contacted company on June8,June 12 and June 13th. On June 12th received a email from *************************/CO Founder ********************************* phone ************. We will look into now.Not another word.Got a review to review my product I never got! Let them know again I never got product.

Hi Point Labs is NOT a BBB Accredited Business.

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