Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company state a 100% satisfaction guaranty or money back within 30 days. You cannot send item back until company gives you a return label/ i.d. Of some sort. No one answers the phone **************.No one returns an email ********************************* or ************************************ They are misleading. This is their refund policy: Refund Policy Welcome to our website Makeup Eraser We Guarantee Your Satisfaction. The best just got better! Though it's very rare but if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products 100%.We guarantee the quality on everything we sell. If you think something doesn't match up to our description of it, return the unused portion for a 100% refund or exchange, the original shipping & handling charges are non-refundable. The offer is void if product is more than 50% used.All returns must be authorized by Makeup Eraser in writing prior to returning the item(s) for a refund or exchange. **************** will make available to you a "Return Merchandize Authorization Number" or "RMA" number. This number is to be displayed on the outside shipping carton.Return the unused portion of your item(s) within 30-days from the date of purchase. We need you to return the unused product as it is. You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note telling us why you weren't completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.****************: Email: ********************************** Phone: ************ Hours: Monday to Friday, 8:30 AM to 6:30 PM Pacific Time Refund Instructions: You will be advised by the **************** of the return address. Please don't ship products without RMA number. You will be asked to return product(s) to the following addresses:Makeup Eraser ************************************************************************************** Packages that are returned without an RMA number will be refused upon returning to the warehouse(s). Once we receive your return, we will gladly exchange your item(s) or return your money. Refunds may be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are done on the 1st and the 15th of each month with no exceptions. PLEASE HELP ME HOPE THIS COMPANY IS HONEST!!