Reviews

This profile includes reviews for Arizona Public Service Co's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Arizona Public Service Co has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Arizona Public Service Co

  400 N 5th St Corporate Offices Phoenix, AZ 85004-3902

  
• 

  Arizona Public Service Co

  1250 E Highway 89A Cottonwood, AZ 86326-4507

  
• 

  Arizona Public Service Co

  217 W Route 66 Williams, AZ 86046-2530

  
• 

  Arizona Public Service Co

  318 N Marshall St Casa Grande, AZ 85122-5243

  
• 

  Arizona Public Service Co

  5723 W. Glendale Avenue Glendale, AZ 85301

  

Review Details

• Review fromConnie R

  Date: 07/10/2025

  1 star
  APS is a horrible money-grubbing company, robbing us of our hard-earned money. Shame on you! We're even retired! If I could, Id change electric companies, but its like a monopoly; APS is our only option for this home. For July 2025, my electric bill was shocking; $785.78! We have lived here since 2017, never had such a high bill, and haven't changed our lifestyle to warrant this ****** We are on the time of use 4-7pm plan. I log into my account at least once a month, sometimes even 3x/month, to check my usage and see if I'm on the plan that saved me the most money. The APS website had said I was. However, after I logged in again after this atrocious bill, under "my plan," it says I would've saved $320.70 this month, and $389.20 over the past 12 months if I were on time of use with demand charge!! What's worse, I would've saved $653.16 since April 2025 if I had switched the plan to"time of use with demand" back in April. THIS IS COMPLETELY DECEIVING! It would be one thing if my husband and I were comfortable, but we're sweating like pigs from 4-7pm, because we supercool prior and then shut off the ** during those hours. I called twice, and the best an APS supervisor could do is "look into seeing what appliance is causing this higher bill, and return the call in a couple days." All our appliances are in good order, and we shut off all major appliances during 4-7pm. This money gouging and deception is unacceptable.

• Review fromSusan S

  Date: 04/13/2025

  1 star
  I kept getting notices that I was not on their cheapest plan and that I could save money by switching so I did. IMMEDIATELY my bill was increased, so I called and spoke with someone that just lied to me and said it was just a catch up???, now months later the bill is still higher than it ever was before and I can't change back. This should be illegal.

• Review fromEmily B

  Date: 02/18/2025

  1 star
  APS = criminal extortion they are also incapable of basic math and could care less about their customers

• Review fromRandy H

  Date: 02/11/2025

  1 star
  APS is a scam, and are price gouging, taxes and fees change monthly, makes it pretty difficult to budget never had this problem with SRP, it's a shame that you can't choose a utility company depending on where in the valley you live

• Review fromBree O

  Date: 12/06/2024

  1 star
  Ive called multiple times to see how my bill is the same amount as a 4 person household (I have 1 person in my house, wfh, and at 4 p.m. Im usually gone to the gym so Im not using power). Somehow almost every month my bill is the same as my friend who has 4 people in her household. Im pretty sure they are just estimating and averaging everyones bill.

• Review fromMeschell L

  Date: 11/14/2024

  1 star
  APS is a total SHAM. I have Solar Panel that I have leased through ***** since 2017. My monthly payment is $120.00 a month, so it's affordable. I still had to pay APS their silly taxes and fees of around $28.00 that they charge, even though I wasn't actually using any of THEIR electricity. In the Summer APS did charge me an additional charge for using a little bit of their power, because the Solar company must allot you only so many Kilowatts per month and when those run out, you are forced to use APS's. Usually I only had to pay about an extra $30 per month during the Summer months May, June, July, August. So I paid $120 +$28=$148 for 8 months of the year and $120+28+30=$188 for 4 months of the year.This last Summer of 2024 APS made changes to s**** SOLAR CUSTOMERS over by adding extra charges to our bills because we were saving too much money having Solar Panels and APS just had to find a loophole to charge us more! Now we have a Solar Rooftop charge and even higher taxes and fees plus other bogus fees added. So this Summer of 2024 my bill was $120 for Solar and over $200 for APS! Mind you, I'm the only person in the home and I work full-time so I'm not home all day. During this Winter I'm having a nice window Air Conditioner installed through the wall with ****** BTU'S in my family room, and a ****** BTU in a back bedroom. I will not be running my 4 ton rooftop A/C next Summer. APS is a terrible, money grubbing company without any shame

• Review fromTaylor D

  Date: 10/05/2024

  1 star
  The company charges such expensive prices. We decided to get solar. To activate our solar that is installed we had to wait up 10 business days. Well the 10 business days came and went and i was going to call on Monday to see why the tech didnt do his job. Then while Im running errands in town on Saturday morning, I get a notification theres someone at my door. Oh guess who, the APS tech that is there on a weekend. Huh, not business day. He couldnt do his job because I wasnt there. So now we have to wait even longer to get our already installed solar turned on. Im sure, with great assumption, that the new tech will come back on the 10th business day.

• Review fromKelly P

  Date: 09/26/2024

  1 star
  My family and I lived in *******, ** and built a certified energy star home. That made no deference and we had never seen such high electric bills. We went as fare as switching up how and when we used are A/C units and nothing we did made any difference or helped. We kept our temp set at 78 all day and turn down the A/C to 76 at night. Then we tried setting the A/C to 80 all day and again turning it down at night to 76. We thought ok this is going to make a big difference in our next bill. Please listen to those who are thinking of moving to AZ think twice and stay away. The cost of living in AZ is outrageous and APS energy cost is offensive. every bill was between 450 and at times close to 600 every month. Why, and how does the State of AZ allow this to take place. This is not right. This gets better. Remember AZ can stay in the 100s all the way up to Halloween and that is no joke. Its as if you just do not get a break. From the high cost of living, the high cost of APS energy bills. The State of AZ is allowing APS to get away with muscling the consumer and taking advantage of them.

• Review fromJason W

  Date: 09/18/2024

  5 stars
  Today I received service from a lovely lady named ******. She went above and beyond to help me, to make sure that I was valued, and heard, she gave me all kinds of options and even helped me in my current rock and a hard place situation. at the end of the day, we have to remember that these people are human too, and there are individuals that stand out for going above and beyond helping people. She restored my faith in people. Thank you, ****** for all that you did to help me in my times of struggle!

• Review fromMicalyn P

  Date: 09/11/2024

  1 star
  APS IS A SCAM THEY CHARGE YOU MORE IN DUMB FEES THAN THEY DO IN YOUR OWN ELECTRIC USE. THEN YOU GET BEHIND BECAUSE OF THEIR CRAZY CHARGES AND THEY MAKE YOU PAY IN PERSON FOR A WHOLE YEAR INCLUDING MORE FEES JUST TO PAY IN PERSON AND MAKE EVERYONES LIVES MORE COMPLICATED. THIS IS RIDICULOUS AND SHOULD BE LOOKED AT AS WE ARE FORCED TO USE THEM IN SPECIFIC AREAS. THIS SEEMS CRIMINAL TO CHARGE SUCH RIDICULOUS AMOUNTS AND THEY HAVE ALL BAD REVIEWS NOT ONE GOOD ONE. STOP FORCING US TO PAY DUMB FEES AND FORCE US TO USE THEIR SERVICES. SRP DOESNT DO THIS!