Reviews

This profile includes reviews for Don's Garage Doors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Don's Garage Doors has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Don's Garage Doors

  3254 E Broadway Rd Phoenix, AZ 85040-2805

  
• 

  Don's Garage Doors

  1905 W Hamilton Pl Englewood, CO 80110-2018

  
• 

  Don's Garage Doors

  601 Salida Way Unit B1 Aurora, CO 80011

  
• 

  Don's Garage Doors

  275 Old County Line Rd Ste H Westerville, OH 43081

  
• 

  Don's Garage Doors

  5940 Paonia Ct Colorado Springs, CO 80915

  

Review Details

• Review fromChris H

  Date: 11/30/2023

  1 star

  Chris H

  Date: 11/30/2023

  ***'s provided me one of the worst experiences in home repair I've every had. I was traveling when the spring broke on the garage at home. I had used ***'s in the past and was happy with the service so my wife called them. They excessively overcharged us for the repair taking advantage of an emergent situation. Additionally and MORE IMPORTANTLY, THEY SIGNED US UP FOR THE "WORRY FREE GUARANTEE" UNBEKNOWNST TO US and didn't provide any information regarding what this program even encompasses. We would never have signed up for such a program. They have been automatically withdrawing funds ($8.95/mo) from my account for 10 months, and because it is a debit card the only way to stop payment from my banks is to shut the account down and re-open a new account. I have called them 3 times and have been told that the person I need to talk to is out, and will call me back with 3 business days. Nobody has contacted me. They are actively stealing money from my account with few options as a consumer to protect myself.
  

  Don's Garage Doors

  Date: 12/01/2023

  Hello *****,
  I wanted to inform you that I have received your message and noted your concerns. We sincerely apologize that you did not feel you received a 5-star experience, especially regarding your worries about the **************** We deeply regret any miscommunication by **************, and it's important to clarify that he does not have the authority to charge you without proper authorization. We will conduct an internal investigation and implement a training program to address this issue.
  I have also been in contact with the *************** manager (*******), who mentioned she left voicemails for you and confirmed that the program has been canceled. Regarding your refund concerns, I will initiate a request for a $100 refund, which will be credited back to the same credit card used for the service payment. Please allow **** days for our respective departments to process this refund.
  Our aim is to improve your experience with A1, and I hope these actions will contribute to making it more satisfactory. If you have any questions or further concerns, please do not hesitate to reach out.
  

  Best regards,

  ***************************

  Client Experience Manager

  Email: ******************* 

• Review fromCarl B

  Date: 11/27/2023

  1 star

  Carl B

  Date: 11/27/2023

  Our garage door was serviced on October 19. The fact that we paid too much for the spring and roller placement can be attributed to the fact that we are just gullible senior citizens. However, we were not given a receipt and, when we requested an email copy, we found that we had been signed up and charged for the *************** at a cost of more than $150. We were told of this Club, but declined to join. We have been trying to get the promised refund of this charge for several weeks. Weve been told that the refund has been processed, but theres no evidence of that. Our initial trust in this company seems to have been misplaced.
  

  Don's Garage Doors

  Date: 11/29/2023

  Dear ****,
  We deeply regret the inconvenience and frustration you've encountered while using our service. Your feedback is incredibly valuable to us, and we are fully dedicated to swiftly resolving this matter. Firstly, we want to express our apologies for any pricing concerns regarding the spring and roller replacement. It is never our intention to take advantage of our esteemed customers, especially those who are senior citizens.
  Regarding the ***************** membership, we sincerely apologize for the misunderstanding and any resulting inconvenience. It is vital that our technicians communicate clearly with our customers, explicitly outlining any additional services we offer. We have conducted an internal investigation to pinpoint the source of the charge, and we are actively addressing this issue within our team.
  Regarding the promised refund, we understand your frustration with the delay. We are actively working on resolving the hold-up and ensuring that your refund is processed without any further delay. Rest assured, we will send you a confirmation email as soon as the refund is completed.
  We genuinely value your trust in our company, and we are committed to setting things right for you. Please accept our sincere apologies once again, and we will diligently work towards regaining your trust and satisfaction. I have included my direct contact information for you; please don't hesitate to reach out with any additional concerns or questions.
  We appreciate your patience as we work towards resolving this matter to your satisfaction.
  Thank you for bringing this issue to our attention, and we eagerly anticipate rectifying the situation promptly.
  Sincerely,
  ***************************

  Client Experience Manager

  Don's Garage Doors

• Review fromJennifer K

  Date: 11/11/2023

  1 star
  Do not use this company. They quoted my elderly parent $5000 to fix her garage door. The technician said she needed to replace everything. A competitor was called for a second opinion. $125 later she has a fully functioning garage door. Dons garage doors is not to be trusted!

• Review fromJustin H

  Date: 10/31/2023

  1 star
  I urge caution, DO NOT PURCHASE THEIR WORRY FREE GUARANTEE - it's a SCAM. One of the things they "guarantee" is 24 hour booking - it's not true. When I needed them most, b/c it turns out the work they did on my garage actually caused the issue, they booked me 2.5 days later and to add insult to injury, I had to find another garage door repair place to fix my garage (which wouldn't close) and had to pay the emergency fee for them to show up. Then, when they were supposed to come back btw an 8-1pm window, they didn't call me until 1:05pm and the technician was still 25min out. This is terribly disappointing, and something I will report to the BBB - I never fill out these reviews b/c it's not worth my time, but when given multiple chances to make things right and they don't, that's a problem. I'd caution the other positive reviews b/c I read the same and was tricked...but specifically their "Worry Free Guarantee" program is a SCAM (I should've known better but hopefully this will deter anyone else from buying it). And again, the only reason I'm writing a review is that when given the chance to make this right, I was put on hold and told I couldn't get the entire amount back.

• Review fromMatthew E

  Date: 10/25/2023

  1 star
  We called Dons because the spring on our garage door broke. The technician advised that not only does the spring need replaced but he recommended that both cables, both drums, both bearing end plates, and the center bearing be replaced. I had no reason not to believe him and agreed authorized the repairs.After the tech left and I reviewed the invoice, I decided to compare the parts charges on my invoice to ********** published prices . It appears ***'s charged between 6X and 11X the ********** price. Specifically,1) 8FT cable pair - $168.83 ***** charged compared to $17.96 at **********.that is over 9X 2) Standard Drum pair - $137.85 ***** charged compared to $11.52 at **********that is over 11X 3) Bearing end plate pair - $153.34 ***'s charged compared to $20.46 at ********** that is over 7X 4) Center Bearing - $77.46 ***'s charged compared to $12.99 that is 6X I am not sure if all of these items needed to be replaced, but I agreed to have them replace based on the tech recommendation. However, I had no idea that the markup of the parts would be between 600% and 1100%.The above was in addition to the $165 an hour labor rate, $39 trip charge and $48.49 shop supply charge I emailed the company the same day asking for an explanation on the large markup and have not heard from them (that was 12 days ago)

• Review fromDanley W

  Date: 08/02/2023

  1 star
  You will find a large number of reviews on YELP. I agree with some others comments on upcharging. I have two properties 1) home and 2) rental home both have been serviced by the individual who serviced the properties this year but in a different company Duppy's Doors *********** ** that was acquired by Don's Garage Doors. In my home in ***************** ** the door was under tension cause wife closed the door on her car tailgate ... the technician pushed to replace all of the rollers with new nylon rollers because they are "quieter. Not necessary. Charge $556 Don't much give a d*** about quieter and the steel rollers were working fine, thank you. In the rental property - home in *********** ** I felt coerced to replace the spring. However, the same technician one year ago to the month installed new door opener working with *****'s. ... charge $875. For what? Bottom line total both properties $1431 probably double what was needed. I will not use this company but will use another garage door opener service company in the future.

• Review fromMelanie P

  Date: 04/04/2023

  1 star
  ********* and insulting email exchange with the owner, Trapper *******. He sent me emails detailing his personal life that have nothing to do with his business. Long sob story that was completely unprofessional and unrelated.