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Business Profile

Heavy Equipment Towing

Arizona Parking Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heavy Equipment Towing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, On November 2nd I parked my car in front of my mothers home while I ran inside to grab my laundry, at approximately 10 pm, someone from the homeowners board calls the private towing company to have my car towed. My car was temporarily left in the parking lane in from of my mothers home. When I call the company the first guy I speak to- after getting the number from the police station as to where my car is explain he has no idea where my car has been towed to and to call back in the morning- he is very unprofessional and hangs up the call. 30 min later a manager calls back and explains I can get the car in the morning for $250 but he will take $50 off because the previous rep was being rude. When I pick up my care they demand $200 cash only and refuse to give us a receipt or any paperwork from the tow. We follow him 5 min down the street to pick up my car which has a large black spot on the drivers side mirror. The company explains this **** was already there but refuse to send the picture because they are too blurry and pixelated. They say they cant do anything because the **** was there- however they have no proof- like I said, I didnt sign anything to pick up my car or even able to get a receipt from my purchase. Long story short- I have a damaged car and no proof of anything and they are refusing to give me the info I need. Im a single mom and this whole process has been so much to handle. They also have no set prices for tows, one person was charged $115 per googles review and I was charged $200! There is no price break down anywhere, is this even legal??

Arizona Parking Control is NOT a BBB Accredited Business.

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