Complaints

This profile includes complaints for Best Western International Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Best Western International Inc.

  6201 N 24th Pkwy Phoenix, AZ 85016-2023

• 

  Best Western International Inc.

  5501 Coventry Lane Fort Wayne, IN 46804

• 

  Best Western International Inc.

  1440 Mission Dr. Solvang, CA 93463

• 

  Best Western International Inc.

  850 Oak Park Inn Arroyo Grande, CA 93420

• 

  Best Western International Inc.

  10143 E 62nd St Tulsa, OK 74133

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a reservation with Booking.com to stay at Best Western ***************************************************************************** Phone ************ for my daughter she had some surgery and I wanted her to be able to rest Check in was *** 31,2023 Check out Feb 4,2023 she checked in around 4:00pm on the *** 31,2023 and checked out *** 31,2023 around 11:00pm due to bed bugs crawling on her and roaches in the room. Her husband went to pick her up I called Booking.com immediately. Booking.com said they would contact the hotel via email they had 24hrs to respond and they would credit my credit card back in full the hotel has not responded I also called the Best Western complaints they took a report also The hotel has not responded to anyone I have been calling Booking.com and the hotel front desk person has advised she gave the message to the Manager and the General Manage every day with the same story the hotel has not responded I have attached a picture of the ***** didnt have a pictures of the bed bugs because when my daughter felt something crawling on her are she swipe they off quickly

  Business Response

  Date: 02/06/2023

  Dear ****************,

  Thank you for providing our office with the details of your daughter, ******************** concerns during her stay with the Best Western Plus *************** Hotel.   I am very sorry to learn of her experience and can understand her disappointment.

  She has contacted our office directly yesterday, Sunday 2/5/23 and provided the details of her concerns.   We are currently reviewing this matter with the hotel manager and will be contacting her as soon as we receive the hotels response.

  Thank you again for your message sent to the Better Business Bureau and we will further our communication with *****************

  Sincerely,

  *********/Best Western Hotels and Resorts

   

   

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2, 2023 I checked into the Best Western for a 3 night stay until January 5, 2023 but did not stay. Upon entering my designated room live cockroaches we're found. I quickly exited the room. I told the clerk at the desk I needed to cancel and she had told there was nothing that could be done about a refund until the next day in the morninf when the hotel manager was due back. I left and had to get another hotel room. The next day I contacted the hotel to speak to the hotel manager, she/he was not available so I called back, several times throughout the day and couldn't get a hold of this manager. I contacted ********* and they were told the same thing, that it would have to wait until the jotel manager was back the next day. It's been over two weeks now and i have emailed and called the corporate offices, kept calling the hotel to reach this manager and even have harassed Priceline and gotten upset with them because it feels like a hoax. I can't believe it's being literally ignored and like they can dodge giving me my refund like they are. Not sure how else it's supposed to look since even the corporate office hasn't even responded to the issue. Roaches are a disgusting health hazard and technically I'm due compensation for having to rent another room somewhere else, my refund, and compensation for the ruined trip. All I wanted was my money back and I'm getting treated like it don't matter. It definitely does.

  Business Response

  Date: 01/20/2023

  Dear Ms. *******,

  I hope this message finds you well.  I would like to extend our appreciation for contacting our office regarding your experience.  The feedback we receive,positive or otherwise, is essential in fulfilling Best Westerns commitment to providing superior customer care.   I am so sorry to learn of your experience with one of our Best Western locations and can understand your disappointment.    To further assist you with your claim, please provide the name and location of the Best Western property.

  Thank you for your loyalty and patronage to Best Western.  We truly appreciate the time you invested to provide your thoughts and will use them to help drive improvements where they are needed.  We are hopeful and confident that this isolated incident will not affect your trust in our organization for the future, and we are looking forward to seeing you in one of our Best Western properties soon, hoping to make it a pleasant stay for you.
  
  Please let me know if you have any further questions or concerns.  I look forward to your reply.

  Your Ticket number is CR608871.
  
  Sincere Regards,

  *********/ Best Western Hotels & Resorts

  Customer Answer

  Date: 01/20/2023

  
  Better Business Bureau:
  The hotel I was at was at *************** in *********, ****. Thank you for your response. 
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked the room for one night Dec 10 - Dec 11, 2022. Room 202. I paid $133.37. I'm attaching receipt. This room was infested with bed bugs. I noticed a scent in the room. I wasn't sure what it was. My partner and I arrived late. I did a brief check. The bedsheets smelled clean but the room had a stentch. We had been out all day traveling so we were tired. I didn't ask for a different room. In the morning upon waking, I could not stand the smell. I inspected the bed again and found two small blood stains on the sheets. I called the front desk and spoke to the manager. We didn't stay long and checked-out. I explained these details to the manager and he said he would have his staff check-out the room and offered to comp me the next time I chose to book with them. He did not offer a voucher - just his words. I'm attaching photos of the bites we now have on our bodies. This is only a few photos. I have missed two and a half days of work to ensure that I wash everything, pack up rooms, and disinfect before fumigation can come over.I called the manager, ****, yesterday (Dec. 14) to advise of the issue. He wasn't available. I was told he would call me today (Dec 15). Nothing. I had to call to follow-up. They denied having found any infestation. He also claimed I didn't make a proper report. I reported the stench and the blood stains. I called to report bed bugs (Dec 14) upon the signs on our bodies. We do not go into a hotel room expecting to have issues. This is a huge disappointment. If you've ever had to deal with bed bugs in your lifetime, you will know that a room with such a stentch isn't from a new infestation. Again, the manager is denying having found any problems.

  Business Response

  Date: 01/14/2023

  Ticket CR595392

  Dear *****************,

  Thank you for contacting the Better Business Bureau regarding your concerns with the Aiden by Best Western @ ****** City Hotel.  I am very sorry to learn of your concerns during your stay and can only imagine how upsetting this was for you both.

  I reviewed the Ticket details regarding your complaint and our records show that the hotel manager issued a response to our office on 12/16/22.  According to the hotel, a refund was authorized to Expedia for your one-night stay.  Expedia has been made aware of the refund.  Since you made your reservation through Expedia, you will need to contact them directly to obtain the refund.   I am very sorry for the confusion regarding the refund process.  When booking through a 3rd party such as Expedia, all payment transactions are between you and the 3rd party.   This is why the hotel has to authorize a refund with the 3rd party and in turn you would need to contact them to receive it.   I hope that makes sense.

  Thank you for your loyalty and patronage to Best Western.  We truly appreciate the time you invested to provide your thoughts and will use them to help drive improvements where they are needed.  We are hopeful and confident that this isolated incident will not affect your trust in our organization for the future, and we are looking forward to seeing you in one of our Best Western properties soon, hoping to make it a pleasant stay for you.
  
  Please let me know if you have any further questions or concerns.
  
  Sincere Regards, *********/ Customer Retention Advocate/ ********************************************** and Resorts/ **********************************

   

• Initial Complaint

  Date:12/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  there is a bed bug infestation on room 104, 106, seams like everywhere the same problem. i am requesting a refund for emotional distress and sleep deprivation, as the services hotel are beyond expectation and fail to keep they promises to the guests . i make several requests to BW local and national with no cooperation to pay at last for my clothes to be wash with out success. request an apologies and a refund. i need to send the evidences by email because are to many (video and pictures), but i no see any BBB email address.

  Business Response

  Date: 12/06/2022

  Dear ****,

  I hope this message finds you well.  Thank you for providing our office with your feedback regarding your stay with the Best Western Cedar Inn.   I am very sorry for this situation and can understand your frustration and how upsetting this must have been for you. 
  
  I would like to extend our appreciation for contacting our office regarding your experience with the Best Western Cedar Inn.  The feedback we receive, positive or otherwise, is essential in fulfilling Best Westerns commitment to providing superior customer care.
  
  This situation is not ordinary, and these incidents are not typical of our brand.  I have escalated your most recent comments to the hotel management.  I have asked the hotel manager to please review the details of your complaint and provide a response as soon as possible.   As soon as I receive the hotels response, I will follow up with you immediately.
  
  Thank you again for contacting our office and allowing me the opportunity to assist you. If you have any further questions or concerns in the meantime, please let me know.
  
  Warm Regards,

  *********/ Best Western Hotels & Resorts

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were set up as a group for best western plus in ******* ** when I called for the reservation I was told there would be a one night deposit in advance but when I checked in it would go towards the first night but when I arrived they claimed they didn't know what I was talking about and they had no record of any payment said they would look into it but so far nothing

  Business Response

  Date: 11/14/2022

  Dear ****************,

  I hope this message finds you well.  I am very sorry for this situation and can understand your frustration. 
  
  I would like to extend our appreciation for contacting our office regarding your experience with the Best Western ****************** & Suites.  The feedback we receive, positive or otherwise, is essential in fulfilling Best Westerns commitment to providing superior customer care.
  
  This situation is not ordinary, and these incidents are not typical of our brand.  I have escalated your most recent comments to the hotel management.  I have asked the hotel manager to please review the details of your complaint and provide a response as soon as possible.   As soon as I receive the hotels response, I will follow up with you immediately.
  
  Thank you again for contacting our office and allowing me the opportunity to assist you. If you have any further questions or concerns in the meantime, please let me know.
  
  Warm Regards, *********/ Best Western Hotels & Resorts/ Ticket CR583081

  Customer Answer

  Date: 11/14/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Cliffy *********************
  
   
  

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged in person at there hotel properties even though I already paid on the website and I want to be refunded

  Business Response

  Date: 11/01/2022

  Dear ********************,

  I hope this message finds you well.    I am very sorry for this billing situation and can understand your frustration. 
  
  I would like to extend our appreciation for contacting our office regarding your experience with the ************** by Best Western *******.  The feedback we receive, positive or otherwise, is essential in fulfilling Best Westerns commitment to providing superior customer care.
  
  This situation is not ordinary, and these incidents are not typical of our brand.  I have escalated your most recent comments to the hotel management.  I have asked the hotel manager to please review the details of your complaint and provide a response as soon as possible.   As soon as I receive the hotels response, I will follow up with you immediately.
  
  Thank you again for contacting our office and allowing me the opportunity to assist you. If you have any further questions or concerns in the meantime, please let me know.
  
  Warm Regards,

  *********/ Best Western Hotels and Resorts/ Ticket CR576185

   

  Customer Answer

  Date: 11/09/2022

   I will like to keep this case open because the people who run this hotel obviously has no respect for me As a customer and never reached out to me for any type of resolution even though  they have no legal excuse for there uncalled for actions 

  Business Response

  Date: 11/09/2022

  Dear ********************,

  I hope this message finds you well.  I truly am very sorry for your continued concerns with the ************** by Best Western *******.  We appreciate you taking the time to share your feedback with our office.

  Your initial concerns were shared with the hotel manager, and we asked them to please provide our office with a response.  ********* manager did respond to our office.

  According to the hotel manager, you are on their DO NOT RENT list and are no longer welcome at this location.  Due to multiple issues caused at their property, the manager feels it is best to end the business relationship with you.  I truly am very sorry for this response, and I understand this *** not be the response you had anticipated.  

  As an intermediary between the member establishments and the guest, Best Western aims to achieve a satisfactory mutual solution. Sometimes this does not occur,as in the case of your complaint.  We support your right to seek other avenues that *** be able to assist you with a more detailed investigation in your pursuit for further satisfaction. 
  
  We will keep your correspondence and comments in our files, and they will be included in our continuing effort to review the standards of the Best Western ************** by Best Western *******.  We have several quality assurance programs in effect that are used frequently when evaluating the overall customer service level of the ********************** member establishments. Your observations are a vital part of this process.
  
  Again,we are sincerely sorry for the concerns you have with this hotel and that the response was not what you were expecting.   If you have any further questions, please let me know.
  
  Warm Regards, *********/ Best Western Hotels & Resorts/ Ticket CR576185

   

   

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/15/2022, I reserved a room that was supposed to have two beds at the Best Western in *************. Upon, entering to check-in, I was told that I needed to pay $20 to park in a parking lot that was already full. The front desk clerk instructed me to park in front of the hotel entrance which was not a parking space. After checking in, the front desk clerk says my room is a one king **** I inform him that there were two of us and we needed separate beds he nastily says they have no beds so take it or not. He asks if I have a credit card and asks if the card is mine even after I gave him both my card and my ID. This was a slap in the face and I know it was because I am an African American woman who looks younger than I am. I reluctantly take the key for the room. As I am walking to the room, the hallways are dirty and have a very strange odor. Entering the room, I notice immediately that the carpets are ripped, the bathroom is dirty with hair all over the floors and the shower and toilet has not been cleaned. The sheets have stains. I immediately go back down and ask the front desk clerk for another room and explain why. He nastily tells me no and say I get what I paid for. I tell him we cannot stay in a room in this condition. He tells me he will not refund me nor give me a clean room. He says I can leave but my card will be charged the full amount. At this time, I am nervous as this man is very nasty and I fear for my safety. I leave and immediately notice there are scratches on my vehicle which I assume is because he instructed me to park where I shouldn't be parked. I am too afraid to go back and interact with him again. I do not believe I should be responsible to pay $308.65 as the room was dirty, unsanitary and the staff was rude, disrespectful and displayed both racial and gender discrimination as well as gender intimidation.

  Business Response

  Date: 10/26/2022

  Dear Shnean,

  I hope this message finds you well.  Thank you for your feedback sent to the Better Business Bureau regarding your experience with the Best Western ************* Hotel.     I am very sorry for this situation and can understand your frustration and how upsetting this must have been for you. 
  
  I would like to extend our appreciation for contacting our office regarding your experience with the Best Western ************* Hotel.  The feedback we receive, positive or otherwise, is essential in fulfilling Best Westerns commitment to providing superior customer care.
  
  This situation is not ordinary, and these incidents are not typical of our brand.  I have escalated your most recent comments to the hotel management.  I have asked the hotel manager to please review the details of your complaint and provide a response as soon as possible.   As soon as I receive the hotels response, I will follow up with you immediately.   Your Ticket number for reference is CR545041.
  
  Thank you again for contacting our office and allowing me the opportunity to assist you. If you have any further questions or concerns in the meantime, please let me know.
  
  Warm ****************************************************** and Resorts

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/12/2020 I stayed consecutively at Sure stay Plus in ********** from 12/8/2020 thru 1/12/2021. I have requested my 5% ****************** transient tax refund $107.20 from the Hotel and General Manager is legally saccountable to refund my $107.20 5% ****************** Transient Tax refund. General manager, **** has all of the attached laws I emailed him yesterday and today. Sure Stay's ***********************, GM is stealing my 5% ****************** Transient Tax refund, committing tax fraud and ****************** code violations.I demand my $107.20.

  Business Response

  Date: 10/18/2022

  Dear ********************,

  Thank you for your message regarding your concerns with the SureStay ********** by Best Western ********** North.  I reviewed the Ticket details of your complaint, CR566218.

  According to the hotel manager regarding your claims:  ********** law states:  The guest has to have a lease signed before the 30 days begin or the guest must prepay the 30 days in advance.

  General Manager **** advised that there is no tax relief and he explained that this was advised to you directly.

  I am very sorry for this situation.  If you have any further questions, you will need to contact the hotel directly at the following number:  ************

  Warm Regards,

  *********/ Best Western International

  Customer Answer

  Date: 10/18/2022

  After 30 days condsecutive stays, 5% transient tax is refunded.  I stayed past consecutively 30 days & SureStay owes me a refund. Tax fraud by SureStay. Send me my refund now. I will report tax fraud to ** DOR. SureStay =Tax Fraud criminals.

  Business Response

  Date: 10/19/2022

  Dear ********************,

  I appreciate your response.  Our office does not handle any billing concerns for the hotel.  You will need to handle this matter directly with the hotel manager.  Their direct contact number is ************.

  I truly am very sorry for this situation and can understand your frustration.  I hope you are able to resolve this with the SureStay ********** by Best Western ********** North.

  If you have any further questions, you may contact our office at ************ and reference Ticket number CR566218.

  Warm Regards,

  *********/ Best Western International 

  Customer Answer

  Date: 10/24/2022

  Not acceptable. What is the legal name, address and phone #?

• Initial Complaint

  Date:10/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hotel and best western rewards neither fixed my reservation last Monday for my stay on Friday. The hotel guy screamed and cussed my family that was there to check in them canceled the room after charging the card. No one stayed in the room Multiple people from the event had problems with check in- check out. They changed the name from me and canceled it then charged family member Best western customer service spent 2 hours just playing games doing nothing just so no one would make it right. I want the money returned to the person charged that was told to leave the hotel. **************** rep * stated that the hotel told her all Money was refunded and we could leave. Yet they didnt refund it.

  Business Response

  Date: 10/18/2022

  Dear **************,

  Thank you for your message regarding your concerns with the Best Western Plus Executive Residency Elk City.  I am very sorry for this situation and understand your frustration.

  Our records show that you contacted our office yesterday and advised that we are still working on this for you.   Our office has updated the Ticket details and we are now waiting to hear back from the Best Western Plus Executive Residency Elk City.

  Thank you for your continued patience and you will be contacted as soon as possible.

  Warm Regards,

  *********/Best Western International/ Ticket CR567526

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Best Western has a low price guarantee that reads "If you find a lower rate on another website with the same criteria: hotel, room type, dates of stay, and guest occupancy, review the program's terms and conditions and submit the completed claim form to ************************************ They also say "If you find a published rate on the Internet that is lower than what is published on bestwestern.com, we will honor the lower rate and send you a $100 USD Best Western Travel Card." I sent in a timely claim saying that the rate I found at Best Western at ***** for 10/30/22 with the criteria I wanted (2 double beds, right to cancel at no charge ) was ****** The rate I found at Expedia for those criteria on Expedia was ******. Best Western rejected the claim saying: "The claim has been denied as: The lowest rate was found on Bestwestern.com for the standard two double bedroom booked under the Rewards Member Book Early And Save rate of $102.94 USD. The lowest rate found on Expedia for the standard two double bedroom was $107.94 USD." The rate they stated, however, was a non-cancellable rate. My criteria included that I could cancel if necessary. On 10/3/2022 I spoke with a supervisor (****) who claimed that whether the rate was cancellable or not cancellable was not a consideration, because that was a CONDITION not a CRITERIA. If that's the case, the guarantee should say so. I feel they're playing with words and that they owe me the $100 gift card stated in their guarantee. The hotel did agree to drop their price to the lower price I had found. By the way the online site thesaurus.plus states 'Criteria and condition are semantically related in benchmark topic. In some cases you can use "Criteria" instead a noun "Condition". '

  Business Response

  Date: 10/11/2022

  Dear **************,

  Thank you for contacting the Better Business Bureau regarding your concerns with our Low-Rate Guarantee program.  I truly am very sorry for the delay with responding to you as we are currently experiencing a high volume of correspondence and doing our absolute best to answer all messages as quickly as possible.

  I did review your Low-Rate claim regarding your upcoming reservation for the Best Western at ****** for October 30, 2022, for 1 night.   The claim was processed correctly and was denied according to the terms and conditions of the Low-Rate Guarantee program.  When reviewing low-rate claims, we do not compare against the cancellation or deposit policies as these vary on many websites.  Per the Low-Rate program, we are comparing bestwestern.com has the lowest publicly available and publicly bookable price on the internet for the hotel and reservation that guests booked on Bestwestern.com. We are unable to compare against websites that are offering rates due to free/paid membership, negotiated rates and websites that require a login/completed profile.   If you have any further questions regarding the terms and conditions, you may visit our website at www.bestwestern.com.

  Due to the delay in responding to you, I would like to send you a Best Western Travel Card for $50.00.  You may use the gift card at any Best Western property and the card will never expire or depreciate in value.  The card will be sent to you via email to the following email address:  ***********************.   Please allow 1-2 weeks to receive the gift card.

  Thank you again for providing us with your feedback.   If you have any further questions or concerns, you may contact me at the following email address:   **********************************

  Warm Regards, *********/ Best Western International/ Ticket CR555003