Complaints
This profile includes complaints for CASH 1's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 71 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I have received a loan from Cash 1 and have paid an enormous amount of money to them and tried to settle which they denied. My husband has asked more than 5 times with me as a witness to remove his card and the staff at Cash 1 on 5st Ave and Northern continue to run his card. Now I have asked them to remove my card and they were not running my card and I have called to make payments. A couple days ago I went into a different location and requested with my husband's authorization to take his card off of file. Cash 1 at 9 pm on 8-18-2023 ran both of our cards, even though we have revoked their permission to do so. **** and ******* are very unprofessional and continue to use you card without you permission after multiple times of telling the company Cash 1 they can't. They are unethical and unprofessional. They need to be shutdown permanently and fired. ******* even told me once when I was 6 months pregnant that she can say whatever she wants to me and Cash 1 will never fire her. I spoke with **** and she pretended to care, but **** is very greedy and is ok with employees disrespecting pregnant women and stealing from my husband and I even though we have four children that we raise. Beware of Cash 1 especially ****!!
Business Response
Date: 08/31/2023
Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Ms. ********** complaint in order to protect Ms. ********** privacy in accordance with the law.
We have been unable to reach Ms. ********* to address her concerns directly. We ask that she contact CASH 1 at ************************************* so we may assist her. We take customer complaints seriously and strive for perfection in everything we do.Initial Complaint
Date:08/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has charged unauthorized fees regarding a loan that's interest is insanley if not illegally too high...Business Response
Date: 08/18/2023
Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to ******************** complaint in order to protect Mr. ******* privacy in accordance with the law. We take consumer complaints seriously and strive for perfection in everything we do.
With that said, we regret that we have been unable to reach **************** to further discuss his concerns. We will continue to do everything we can to exceed Mr. ******* expectations, and we invite him to contact us at ***************************************** to discuss his complaint further and to find a resolution.Customer Answer
Date: 02/09/2024
This company has repeatedly charged my bank account excessive amounts regarding a loan that was paid off. They will not provide details of how much is supposedly owed nor will they communicate with me to resolve the issue.Business Response
Date: 02/23/2024
Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Mr. ******* complaint in order to protect his privacy in accordance with the law. We disagree with Mr. ******* claims. Furthermore, the Company did make several attempts to address his claims with no response. With that said, we are happy to report that we are now in communication with **************** and have reached a mutually agreeable resolution verbally and hope to complete a formal resolution very soon. We take customer complaints seriously and strive for perfection in everything we do.Customer Answer
Date: 03/18/2024
It is legal and appropriate for them to respond.Initial Complaint
Date:08/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I put in for a loan on line I received a call telling me my loan was approved they need my bank account number and router number . They told me the **** $ would be in the bank in 2 hrs they called me from8006818003 then after they cleared my bank account had the nerve call me back said the money would be in my account in the morning when I said something to them about taking my money they man got very ugly and hung up the phoneBusiness Response
Date: 08/04/2023
It appears that ****************** complaint has been assigned to the wrong company. CASH 1 is a legitimate and fully licensed lender in the state of ******. We would never operate as described in the complaint. We have no record of **************** in our loan management system, despite searching by name, phone number, and email address. Furthermore, the phone number listed in the complaint does not belong to us. A ****** search of this number returns motorcycle apparel, among other listings. We wish **************** the best of luck in resolving this matter with the appropriate lender.Initial Complaint
Date:07/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took out a loan with this company. $400 was deposited in my account (I don't remember if it was March, April. or May). I have made the following payments: 5/1 - $200; 5/15 - $100; 5/30 - $80.55; 6/12 - $80.55; 6/12 - $272.46 and 7/10 - $57.03. I have been asked for them to close my account and give me a balance since June 11, 2023. I actually got someone to reply on June 11, 2023 saying the balance on the account was $272.46 to close the account so I paid that amount. However, they keep drafting my account and I have asked several times since then for the account to close and no one will contact me regarding this. I have also asked for a printout of all disbursements and receipts. No one will answer me. I have emailed NUMEROUS TIMES and no one will contact me back.Business Response
Date: 07/26/2023
Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to **************** complaint in order to protect her privacy in accordance with the law. With that said, we are happy to report that we have communicated with **************** and have fully resolved the matter to her satisfaction. We therefore consider this matter to be resolved. We take customer complaints seriously and strive for perfection in everything we do.Customer Answer
Date: 08/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I accept the Business response.Regards,
*****************************
Initial Complaint
Date:07/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for a $100 loan through CASH 1 Loans online and never got a follow up email. I got an email from NV that said something went wrong with the loan application so I assumed I didnt get approved. A month later, $100 gets deposited into my bank account and then a email from LA says I took out a $100 loan with CASH 1. By that time I didnt need the $100 but I was gonna pay it back on my next payday. The first payment was $108 and some change. I thought that paid off atleast half but $100 of my payment went into a wellness account which is a savings account. The $8 and change went to the actual loan and apparently was just going to interest. The app CASH 1 has never works, *** tried talking to someone to resolve my issue with the app but nothing ever works. I called last month about paying the loan off and the lady said I owed $158. I didnt have the money at the time so the next payment came out of $108. I called today to pay my loan off and the loan is now $161. 52. At first they said I would pay $261.52 and $100 of that would go to my wellness account and I was like ok because I was gonna cash it out anyways and get the $400 in a week. The lady then said I only had to pay $161.52 today since I was paying the loan off. At first they were having issues with me paying the loan off. So they sent me a document to sign to change the due date of the loan so I could ***** it off today. They were still having issues, thwy said it wasnt letting me pay it with my debit card so they tried my bank account and they said it wasnt taking that payment either. The lady said they were sending a ticket in and the issue would get resolved today. She said she would call me back but its been an hour and not phone call. She said she would call me from ************, but every time Ive called that number no one ever answers after the automated system. I just want to pay this loan off, get the money I was paying into my wellness account and be done with CASH 1 Loans.Business Response
Date: 07/21/2023
Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to ************* complaint in order to protect her privacy in accordance with the law.With that said, we are happy to report that we have spoken with ************ and have fully resolved the matter to her satisfaction. We therefore consider this matter to be resolved. We take customer complaints seriously and strive for perfection in everything we do.Customer Answer
Date: 07/21/2023
Better Business Bureau:
Cash 1 reached out to me and we handled everything. The issue is resolved and Im very appreciative of BBB help. Thank you.
Regards,
*********************
Initial Complaint
Date:07/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: 3/01/23 for $400 4 payments of $134.40 have been paid as of 7/3/23 Transaction #******* I have sent multiple emails with no response. Called numerous times and only reached a call center once where I was told "a manager will call me back" (they haven't) and a "ticket would be opened to fix my app" (it hasn't). I have no access to see any account information. I was also informed I could use the wealth account to pay off loan once said account was over loan amount. Yet, in order to do so, I would need to send full loan amount to pay it off and then they would return funds from wealth account "no prepayment penalty". But no idea how long before I'd receive said funds from wealth account AND no idea if said wealth account would be over loan amount once I made 4th payment; as if it's a big mystery.I was initially informed repayment was through June yet now I'm informed this contract is 24 or more months. Who, in their right mind, would agree on $134.40 payment for 24 months for a $400 loan? I surely did not know. Full disclosure was hidden in fine print long after the fact of what I was initially informed.Business Response
Date: 07/25/2023
Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Ms. ********* complaint in order to protect her privacy in accordance with the law. With that said, we are happy to report that we have spoken with ******************** and have fully resolved the matter to her satisfaction. We therefore consider this matter to be resolved. We take customer complaints seriously and strive for perfection in everything we do.Customer Answer
Date: 07/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:07/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone was fraudulently applying for loans with my contact information. I was repeatedly spammed with text messages and phone calls despite opting out and informing the company I was not signing up for any services. When I brought it up again to HQ, I was told they couldn't help because I lived in another state and wasn't in their database. I continue to receive spam messages!Business Response
Date: 07/18/2023
************** contact information was suppressed from our system the day she requested such. Our records indicate there have been no further contact attempts by our company. We are not sure who she is referring to that is trying to contact her. Were happy to speak with ************ should she require additional assistance, but we believe this matter is resolved.Initial Complaint
Date:07/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company sent me an offer in the mail. I looked the business up online and they asked for my bank account info. I contacted them because I was not comfortable sharing it and they said they would look up my offer letter. The person on the phone proceed to run a crdit check without my approval or even tell me that she was going to do so. After she checked informed her that I did not give her permission and she said just my me starting the application online that was permission. I told her that was not true and illegal. She then said that she never ran it which was a lie. She went back and forth with me denying that she had checked it after she admitted that she did. I called to speak with someone after this and they hung up on me.Business Response
Date: 07/11/2023
Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to ******************** complaint in order to protect ******************** privacy in accordance with the law. While we respectfully disagree with ******************* recount of conversations with our personnel, we unfortunately cannot discuss those matters in a public forum. We have spoken with ****************** and remain at her disposal to continue to work with her on her concerns and hopefully exceed her expectations. We take customer complaints seriously and strive for perfection in everything we do.Initial Complaint
Date:06/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had taken out a car registration loan I had renewed it and have been making payments for quite some time my payments are $247 and change every two weeks I called and asked for a copy or accounting of how my payments have been being applied as the balance does not seem to be going any lower I have been making payments for several months if not more than a year I was told they would email over showing how the payments were applied I never received it I called a day later to inform them that I did not receive the email and was told that I receive an email showing the payment apply to my account and my balance but it does not show how it was applied and I find out that payments totaling close to $500 a month they are only applying $22 towards the actual principal per the person I spoke to he kept talking in circles and was not willing to send me the information I requested I have no idea as to the total that I've actually paid toward this known that seems never ending as I explained to the person I spoke to some of the emails were accidentally deleted and I'm not getting the important information on the emails that they do sendBusiness Response
Date: 07/05/2023
Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Ms. ******* complaint in order to protect her privacy in accordance with the law.
Unfortunately,we are unable to reach **************** to fully understand and hopefully resolve her complaint. We ask that she contact CASH 1 at ************************************* so we may assist her. We take customer complaints seriously and strive for perfection in everything we do. We hope **************** will contact ** and give us the opportunity to exceed her expectations.Initial Complaint
Date:06/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fraudulent claim and attempt to collect a loan I never made.Cash 1 locked me out of online account so I can't gather any information.Account number: *******Business Response
Date: 06/29/2023
Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to **************** complaint in order to protect his privacy in accordance with the law.
Unfortunately, we are unable to reach **************** to fully understand and hopefully resolve his complaint. We ask that he contact CASH 1 at ************************************* so we may assist him. We take customer complaints seriously and strive for perfection in everything we do. We hope **************** will contact us and give us the opportunity to exceed his expectations.Customer Answer
Date: 06/30/2023
cash 1 loans has my email and has made no attempts to contact me or resolve this situation. I have had many phone conversations with them but am not going to provide my phone number to them as I do not wish to receive countless collection call. Perhaps if they would provide the phone number used to initiate the loan a result could be approachedBusiness Response
Date: 07/10/2023
We are in contact with ***************, but those discussions unfortunately involve protected private consumer information which cannot be discussed here. As stated prior, because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to customer communications in order to protect their privacy in accordance with the law. We take customer complaints seriously and strive for perfection in everything we do. We hope our discussions with *************** will exceed his expectations.Customer Answer
Date: 07/30/2023
Today is the 30th of July. My last correspondence with CASH 1 was on the 16th. This was supposed to take 10 days to complete. They want my phone number. I am not giving them my phone number because I know that if they find against me they will call and harass me daily. I asked for a number and time to call and received no response. If I made a loan from them, why don't they already have my number?
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