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Business Profile

Medical Lab and Testing

Premier Lab Solution

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received my final paycheck for the week of 10/30-11/2 when they shut down. They have not paid my mileage for that week as well. They took our rights to view our trips on paycom. it is 11/7 and still no final paycheck received. Aside from the final paycheck, we were owed our actual paycheck on the 3rd of november which was not received until today 11/7. This is the 3rd time they pay us late/not at all!!

  • Initial Complaint

    Date:10/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I work for Premier Lab Solution and I get paid bi-weekly meaning I was supposed to get paid this last Friday 10-06-2023 and I did not get paid. I tried to get into contact with anyone and everyone calling HR to calling Dispatch leaving voicemails but no one has returned my calls nor answered. They sent an email out Friday saying we would ge paid by 5pm that day which did not happen and it is now 10-09-2023 and I still have not got paid.

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I have documented that I have called numerous times to Premier Labs. I am calling ************. I am trying to reach them on lab issue. I need to find out if they billed the correct insurance. I have left several message in the mean time the patient is seeing that this is not being taken care of health insurance. I am the provider office Arrowhead Health Centers. I just called and they stated this number is not working. This is an business and I am calling at 2:30. I checked my notes and I called 10/21/2022 and talked to ********** and it was off shore and gave him insurance information and he never updated it.

Premier Lab Solution is NOT a BBB Accredited Business.

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