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Business Profile

OBGYN

Palm Valley Women Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in OBGYN.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a appointment Friday. I have four special needs children and school happened to be out this past Friday for good Friday. So upon arrival I asked if my kids were okay to be with me as they were in the car so I could check in first. The front desk told me yes. After bringing my children in the MA who called me to the back decided to tell me all of my children can't come back, it's policy for only two children. I ended sitting two of my older boys in the car while I went back in the room. I asked for corporate information because there is no sign nor anything regarding this "policy" stated. No one could give me corporates information. And I would like to speak with them regarding this policy because everyone doesn't have two children, or two parent households, or daycare for their children. This is something that needs attention for patients. Also my 11 year old was told by our insurance company that this facility can see her for gynecologist since she has issues internally. The woman who seen me told me that they can't see her because she is 11 however when mercy care qualify department contact the location ****** informed them otherwise and i was able to also schedule my child. The day of my appointment however I was informed differently. The lady who seen me told me that my child has to see her pcp for the issues. And ea explained we need a gynecologist to see for her issue as I stated our insurance already verified this information. So I'm unsure what's going on but someone in charge on the location I would like to contact or have contact me. Since I'm unable to know who corporate is

Palm Valley Women Care is NOT a BBB Accredited Business.

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