Complaints

This profile includes complaints for PetSmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PetSmart

  19601 N 27th Ave Phoenix, AZ 85027-4008

• 

  PetSmart

  10900 Sunset Hills Plz Saint Louis, MO 63127-1229

• 

  Petsmart, Inc.

  171 N Nellis Blvd Las Vegas, NV 89110-5320

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  PetSmart

  4010 S Bolger Rd Independence, MO 64055

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  Petsmart

  2458 Central Park Ave Yonkers, NY 10710

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dog stayed at their PetsHotel from Nov 23 to Dec 3, 2024. After we brought him back, we discovered that he had a corneal ulcer in his left eye, two ticks, and was experiencing diarrhea. The diarrhea quickly led to an acute kidney injury. The staff only informed us about the diarrhea on the day we picked him up, claiming they had been giving him probiotics and that he was getting better, which turned out to be untrue. We spent thousands of dollars on treatment.

  Business Response

  Date: 02/04/2025

  Thank you for reaching out to PetSmart Corporate Care.

  We have been in contact with the pet parent and have forwarded the information provided to our PetSmart veterinary team. We are currently reviewing the situation to ensure we can thoroughly address the pet parent's concerns. We kindly request a bit more time to complete our research so we can fully resolve the issue.
  
  We apologize for any inconvenience this may have caused as we continue to work on addressing the pet parent's concerns.
  
  Thank you for choosing PetSmart.

   

  PetSmart *********************** Team 

  Customer Answer

  Date: 02/09/2025

  Hi there,
  
  Thanks for taking the time to review the situation. While I appreciate the effort, the lack of a concrete resolution or actionable steps is concerning. I kindly request that you expedite the review process and provide a clear, actionable resolution at the earliest. Transparency and timely communication are crucial to ensuring the pet parents confidence in PetSmarts commitment to customer care.
  
  Please let me know the next steps and a specific timeline for resolution. I look forward to your prompt response.
  
  Sophie

  Business Response

  Date: 02/14/2025

  Thank you for reaching out to PetSmart Corporate Care.
  
  We thank the pet parent for sharing their feedback so we can address their concerns.  We have forwarded the information provided by the pet parent for review.
  
  A member of our team attempted to contact the pet parent at ************ on February 13, 2025, but was unable to reach them. We left a voicemail asking the pet parent to return our call. We will continue to try to make contact with the pet parent.
  
  We appreciate your patience and understanding.

  Sincerely, 

   

  PetSmart *********************** Team

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dog was staying in the petshotel from 12/18/24. We called every day to check in on our dog. On 12/21/24, someone called from petsmart and did not leave a message on my phone. They called my husbands phone and said they were taking the dog to the vet as he was having ****** diarrhea. The vet called and told us the dog was bleeding from stress colitis and needed medicine and fluids. The petsmart employee called us so we could FaceTime our dog, he was laying on the floor and she agreed to stay with him. She texted us after to say he was doing okay and hed be watched. We called petsmart later that day to get an update and no response. The next day we called again, and they said he was resting but doing okay. On Christmas, we called to get an update and was told our dog had to be picked up as he was being aggressive. The employee, ********, who has been around Rocky many times said she couldnt believe it and said he was perfectly fine with her and some of the other employees. She said she felt bad that she even had to tell us that she said she would try to put him in a bigger room and we told her that we could be reached by phone to talk to him every day. Also, the vet suggested giving the dog trazodone and she said her manager, ****** would be reaching out to the vet and coordinate a pick up for the medicine. This was on Wednesday I received a phone call from ****** on Saturday afternoon to say Rocky was doing OK. I asked her how his behavior was and she said he was doing OK but he was a little cranky since he wasnt feeling well and barely Eating. He was only given the paste from the vet and the trazodone was never picked up to help. Keep the dog calm. We were originally supposed to pick up Rocky on Monday morning and ended up picking him up Sunday afternoon. Please call for the rest of the story as it will not fit in this box as our dog was abused and left in a room for 5 days.

  Business Response

  Date: 02/05/2025

  Thank you for reaching out to PetSmart Corporate Care. 
  
  We appreciate the Pet Parent for sharing their feedback with us.We forwarded this concern to our District Leader for assistance. On 2/3, we spoke with the Pet Parent about their concerns. 
  
  The pet parent agreed to attend their last training session,where we will evaluate if more training is needed. If this is the case, we will provide the pet parent with free private training classes.
  
  We appreciate the pet parents patience and understanding while we worked to resolve the pet parents concerns. If the pet parent has any further issues or feedback, please don't hesitate to contact us. At PetSmart,we are committed to providing exceptional customer service and ensuring satisfaction. We thank the pet parent again for choosing PetSmart, we hope to serve the pet parent again in the future.
  
  Sincerely, 
  
  *****
  PetSmart ***********************

• Initial Complaint

  Date:01/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The last 31 December 2024 at 1:24 pm I bought in PetSmart website a arm &hammer dog toothpaste for my dogs and paid it with half with my ****** balance and half with a ****** gift card. PetSmart charge me the money of my ****** balance but not processed my order. The payment of the $5.00 charged at my ****** account balance appears pending of authorization. I called PetSmart but I don't talk fluent English and PetSmart don't have customer service in Spanish. This is not the first time I have this problem with PetSmart. PetSmart customer service is horrible. Is incredible they have stores in ************* and don't have customer service line in Spanish. Also the customer service in the ********************** Mayaguez store is terrible. I want my money back and better customer service from this company please.

  Business Response

  Date: 01/07/2025

  We appreciate the Pet Parent for sharing their feedback with us. We are sorry to hear about their poor experience while attempting to place a new online order and apologize for any inconvenience this may have caused.  We partnered with our Online Orders team for assistance, who was able to connect with the Pet Parent via email to address their concerns.  We can confirm that a request was submitted to have the authorization hold on the Pet Parents' ****** account to be released immediately. We also want to assure the Pet Parent that we have taken their feedback regarding a Spanish customer service line and passed it along to the appropriate parties for further consideration. 
  We appreciate the Pet Parent's patience and understanding while we worked to resolve their concerns.  At PetSmart, we are committed to providing exceptional customer service and ensuring every Pet Parents' satisfaction. We thank the Pet Parent again for choosing PetSmart, and hope to serve them again in the future.

  Customer Answer

  Date: 01/10/2025

  The money not returned to my ****** account and I had some much time awaiting for this. Please send a PetSmart gift card with the money I lost. Thanks.

  Business Response

  Date: 01/16/2025

  We understand the Pet Parent was not satisfied with the solution that was initially presented.  As a sign of good faith and for the inconvenience and delay the Pet Parent has experienced, an eGift card in the amount of $30 was issued to the Pet Parent on 01/15/2025.  Our Online Orders Team sent notification of this to the Pet Parents' email, ***********************************.  We appreciate the Pet Parent's patience and apologize for any inconvenience this has caused.  PetSmart values input from our Pet Parents and we hope to continue improving the overall experience.

  Customer Answer

  Date: 01/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* **********
  
   
  

• Initial Complaint

  Date:12/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled veteran who goes to the ************************************************************************* location. Today Tuesday December 31, ***************************** at that specific location. At this point I would rather take my money else for better customer service. I have been dealing with poor treatment at this specific location. I am sick of every interaction I have at the store being some type of customer discrimination or deceptive sales tactic. The store merchandise manager **** chose not to honor an item which was on sale today. I wanted to purchase a SportDog Brand ******* which had sale prices up from the Christmas holidays. The discount was well over 25% which he was only willing to give me. It was not about the discount which he was willing to do, it is the deceptive sales tactics in which he chose to commit. Previously, I spoke to a floor representative **** *******, he had informed me that I would get it for the price which they had it on sale for. After him coming back to tell me the specific item was out of stock and they only had a high ranged eCollar available I went with that choice, same brand and all. Amongst other things in which I wanted to purchase ******** law states that the price should be what is displayed. I understand the sale being over, yet it was not my fault for the sale to still be up. Mind you it is well past 1PM at this point in the day. I simply asked him to honor the price and yet he still refused to claiming that he couldnt figure out what the previous sale price was. Over 15+ eCollars had still been on sale. This is the deceptive practices Im speaking ******** also add to the equation, this is not my first disturbance in the store. The young lady in grooming department named *******, told me I needed to SEDATE my dog just to get him groomed when everyone knows that is not something for them to recommend. Why say that to anyone! Once again, I spoke to **** the store manager for him to do nothing at all. HORRIBLE CUSTOMER EXPERIENCE.

  Business Response

  Date: 01/06/2025

  We appreciate the Pet Parent for sharing their feedback with us. We are sorry to hear about their poor experience during their recent in-store visit and apologize for any inconvenience this may have caused. Our Store Leadership team reached out to the Pet Parent via email on 01/01/2025 to address their concerns but have yet to hear back.  They also offered to honor a sale price with 50% off an electronic collar during the Pet Parents next visit.
  We will be more than happy to further assist this Pet Parent with available options and resolutions that may work for them in this situation but are unable to do so until we hear back. 

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the evening of 12/23, I checked my Dachshund in for a business trip where I would be travelling out of town. After having consistently used PetsHotel for the care of my pet for the past year, I felt confident that he would be safe and cared for as I travelled out of market to support another site for work. I expected to return late on 12/29 so I set my return time to 12/30 at 8 AM. On the afternoon of 12/26, I received a voicemail stating that "during room checks, Ozzy had possibly ingested some plastic" was taken to the emergency vet in ********** near the store to be checked out. I asked the ********* team to keep me updated. Instead, the next time I was contacted was from my mother. She had received the invoice, summary of the visit, and a phone call regarding his care -- which to me was private information as she was only intended to be an emergency contact. The vet stated that they did not have my contact information as told by the PetsHotel, which was completely untrue as they had spoken to me shortly before. So not only was my dog in pain, being given an IV drug to force him to vomit up something he should never have been in contact with in the first place, but they had not consulted me or communicated with me regarding his care and mishandled the information by providing it to someone who is no longer responsible for his care. I requested a call for more information, to which I received a response that they would need to call me back. I did not mind this as I am a leader myself in a customer-facing industry and I always tell my team to set expectation for a call-back when we are busy. I did not receive a response until 9:00 PM and was forced to pay the bill for the vet visit due to the team's neglience in caring for my pet, tripling my final bill and causing me to now pay my rent late due to something that should have never happened in the first place and resulted in the death of another pet just 8 years prior. I do not believe I was told the truth.

  Business Response

  Date: 01/10/2025

  Thank you for reaching out to PetSmart Corporate Care. 
  
  We appreciate the Pet Parent for sharing their feedback with us. We forwarded this concern to our Management Team for assistance. On 12/31, we spoke with the Pet Parent about their concerns. 
  
  We extended and the PP accepted a refund. 
  
  We appreciate your patience and understanding while we worked to resolve your concerns. If you have any further issues or feedback, please don't hesitate to contact us. At PetSmart, we are committed to providing exceptional customer service and ensuring your satisfaction. Thank you again for choosing PetSmart, we hope to serve you again in the future.
  
  Sincerely,
  *****
  PetSmart Customer Care
  ************, Option 2 

• Initial Complaint

  Date:12/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment and concern regarding an incident that occurred at your Euless store. As a loyal customer of ********************** for the past seven years, I have always appreciated the level of service your company provides. However, my recent experience has left me disheartened, and I feel it is important to bring it to your attention.On Friday, December 27th I arrived at your grooming salon with my dog for a scheduled grooming appointment. Upon arrival, I was informed by the grooming staff that they would not be able to provide services due to my dog's coat being matted. While I understand that some grooming services may not be suitable for matted dogs, I was dismayed by the refusal without any alternative solution being offered. I have used PetSmart grooming services numerous times over the years, and this is the first time I have encountered such an issue. It was my expectation that the staff would at least attempt to provide a partial grooming service or recommend another course of action. Instead, the refusal felt abrupt and dismissive, which I found frustrating.Additionally, I was deeply disappointed by the lack of customer service I encountered when entering the grooming salon. Despite the presence of staff members, no one greeted me or acknowledged my arrival. I was left standing for several minutes without any assistance, which only compounded my dissatisfaction with the ************ a long-time customer, I believe that the level of service I experienced during this visit was not in line with the standards I have come to expect from PetSmart. I trust that this issue can be addressed, and I would appreciate it if you could investigate this matter further. I would also welcome a response regarding how PetSmart intends to handle situations like this in the future to ensure that loyal customers are not left feeling disregarded or unappreciated.

  Business Response

  Date: 01/06/2025

  Thank you for reaching out to PetSmart Corporate Care.
  
  We appreciate the feedback from our Pet Parent regarding their experience with our PetSalon. We are sorry to hear about the issues they encountered and apologize for any inconvenience this may have caused. We have forwarded this concern to Store Leadership for assistance, and they were able to address the Pet Parent's concerns.
  
  As requested by the Pet Parent, we reached out via email at *************************** on December 28, 2024, to provide details on how we address matting, as well as options for resolving the issue.
  
  We appreciate the Pet Parent's patience and understanding while we worked to resolve their concerns. At PetSmart, we are committed to providing exceptional customer service and ensuring the satisfaction of every Pet Parent. We thank the Pet Parent again for choosing PetSmart and hope to serve them again in the future!
  
  Sincerely,

   

  PetSmart Corporate Customer Care Team 

  
  

  Customer Answer

  Date: 01/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/14/24 I went to Petsmart on *************************. While in store I saw the ad of 10k points if you spend $70 on one animal and 20k points if you spend $70 on more than one type of animal per day until 12/15/24. I went into my account and activated the offer 1 hour before check out. I then checked out. On 12/15/24 I then went back to the Petsmart on *********, *********, NV. Imagine my surprise (not really) when there was no points credited to my Petsmart account in 5 days.The first receipt-12/14/24- shows products bought for a dog and a bearded dragon (2 types of animals). Qualifies for the 10k points.The second receipt-12/15/24- shows products bought for a dog and a rabbit (2 types of animals). Qualifies for the 10k points.Copy of receipts attached.I contacted Petsmart and spoke with ******** on 12/20/24. She figures out that at checkout the cashier clicked on the account with ************** instead of *********. I was asked to email the receipts and she would straighten everything out. I emailed the receipts and also instructed ******** to delete the ************** email account. At either store I was never asked which account I was using. A copy of this email is attached.On 12/22/24 I get an email from ****** stating that the offer was not active on the ********* account when I checked out so I don't get the points. A copy of this email is attached.I then look thru my other email and on 12/15/24 there is an email from Petsmart showing that both the 10k and 20k points offer were activated. A copy of this email is attached.Also attached is the front and back of the 10K/20K points flyer from the store.

  Business Response

  Date: 12/31/2024

  We appreciate the Pet Parent for sharing their feedback with us and are sorry to hear about their poor experience with their recent purchase and their attempts at getting the matter resolved. We apologize for any inconvenience this may have caused. We partnered with our senior ************* Team for assistance, who was able to successfully confirm the Pet Parent was eligible for the 20k Treats points they should have initially earned and has added those points to the Pet Parents Treats account associated with the ******************** email address. We followed up with the Pet Parent via email to advise them of the actions taken.
  We appreciate the Pet Parent's patience and understanding while we worked to resolve their concerns.  At PetSmart, we are committed to providing exceptional customer service and ensuring every Pet Parents' satisfaction. We thank the Pet Parent again for choosing PetSmart, and hope to serve them again in the future.

  Customer Answer

  Date: 01/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/26/2024 I sent our daughter in to get our dog groomed who has been to PetSmart before to get groomed actually both of dogs have been going there to get groomed. The lady at the desk when my daughter checked in ******** and also she was the person whom we had the appointment with for our dog to get groomed made up some idiotic story saying that our dog has a thyroid issue because she is so small, and then she asked if the puppy had been here before and she told her yes and then she said I dont want what blade to use because she is so small. The puppy is up to date with vaccines and no health issues. I would like my dog to be groomed and after ******* refused to give my dog a grooming service is should be free to accommodate us for all the hassle for canceling my grooming appointment

  Business Response

  Date: 01/03/2025

  We thank the Pet Parent for sharing their feedback so we can address their concerns as soon as possible.  We have partnered with our ************************ who first attempted to reach the Pet Parent via phone at (662)321-267. Since then, we have made multiple attempts to reach out to this Pet Parent but have been unsuccessful.  We will be more than happy to further assist this Pet Parent with available options and resolutions that may work for them in this situation but are unable to do so until we hear back.

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an employee with a local petsmart store. Its Christmas Eve and we arent receiving pay until after the holiday! Thats ridiculous! I have never in my life worked for a company who doesnt put checks in early for the holiday! My coworker gets paid on Wednesdays, you know CHRISTMAS!? Grocery stores arent even open! How can yall expect us to feed our families?! This is ridiculous!I get yall put checks in on Mondays and they go through Fridays. But you know very well there are banks thatll give it to your employees early! You should take that into account for future reference! Your employees who work their tails off all holiday season shouldnt have to worry ab being able to feed their families on the one day we all get off!

  Business Response

  Date: 12/30/2024

  Thank you for reaching out to PetSmart ***************
  
  Thank you for contacting PetSmart *************** We truly appreciate the feedback from our PetSmart Associate and have forwarded your concern to our Associate Relations team for review. 
  
  We value the Associate's patience and understanding as we work to resolve these matters. At PetSmart, we are dedicated to providing exceptional customer service and ensuring the satisfaction of both our Pet Parents and Associates.
  
  Sincerely,

  PetSmart Corporate Customer Care Team 

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roughly November 30th we adopted a kitten at Petsmart. The day of purchase the kitten occassionally but rarely was sneezing which did not concern us at the time. However, within 2 days our kitten had chronic sneezing to the point where blood was coming out of her nose. We took her to Petsmart vet and the test proved our kitten has Feline Calicivirus. So far we have incurred over $500 dollars in vet bills not including the $175 we paid for the kitten. In addition, our vet says she needs further treatments twice a week at $97 per visit until our kitten is better. We don't want to give her back but feel Petsmart should have some liability.

  Business Response

  Date: 12/26/2024

  We thank the Pet Parent for sharing their feedback so we can address their concerns as soon as possible. The health and well-being of all pets in our care is our top priority, and we take matters like these very seriously. We have partnered with the appropriate team for assistance with addressing the concerns within this complaint, and they were able to successfully connect with Pet Parent ***** and confirmed their kitten is feeling better and doing great. 
  Additionally, we have reached out to the store where the adoption took place to ensure they conduct the appropriate disinfection protocols and to confirm the current conditions of the cats in the adoption center. This step is part of our ongoing commitment to maintaining a safe and healthy environment for all pets.
  We remain dedicated to supporting both the Pet Parents and our rescue partners, and we appreciate the opportunity to address this concern. PetSmart values input from our Pet Parents and we hope to continue improving the overall experience.