Reviews

This profile includes reviews for PetSmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PetSmart

  19601 N 27th Ave Phoenix, AZ 85027-4008

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  PetSmart

  12375 SW Walker Portland, OR 97225

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  Petsmart, Inc.

  171 N Nellis Blvd Las Vegas, NV 89110-5320

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  PetSmart

  3641 Truxel Rd. Sacramento, CA 95834

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  PetSmart

  4010 S Bolger Rd Independence, MO 64055

Review Details

• Review fromTheresa B

  Date: 07/29/2022

  1 star
  Dropped my dog off and 5 mins later told me to pick her up she was not shedding normal and that she need to see a vet. This is a 5 year old husky who sheds and looses her coat the same every year and who sees a vet regularly and is in great health. I dont think young girls who take a corse on bathing a dog have any place to make a statement like this.

• Review fromBeverly B

  Date: 07/25/2022

  1 star
  July 21 I called Petsmart in *****, ** and made an appointment with the grooming salon for my dog. We have used this Petsmart in the past and they always do a good job. The woman on the phone asked me to bring my dogs rabies vaccination info and I asked why it wasnt in the computer she said she couldnt find it .Sat I arrived at 9 AM check in time; presented my dogs vaccination certificate; and signed off on a piece of paper with no identifying info re customer data on it. The barking din was extremely high so when the second person behind the counter said my dogs name I couldnt really hear her correctly but she had my reservation; just reviewed my rabies certificate; and had my signature on a piece of paper. Asked if it would be around 2-3 hours and they said yes.I ran chores for 3 hours (phone off) and arrived at Petsmart at 12 noon. I was told my dog had been booked under a name I didnt know so I did not have an appointment and she had not been groomed.Highly annoyed, I took my dog and left .I arrived home to find 12 messages from Petsmart telling me to get my dog and that I was banned from Petsmart (grooming I guess). The last message came in threatening to turn my dog over to a rescue or the pound. I called ********* general number and asked for the Manager- the guy who answered the phone said that was him (same guy I think I spoke with in the grooming salon). He clarified that I wasnt banned from Petsmart but that I had issues on my record (winch they couldnt find when I booked and when I dropped my dog off). The issues were two instances (over years) of showing up for a Grooming appointment that wasnt in the books. Same problem as today, and not my fault. But the other two booking fiascos were caught at check in. I asked the guy to repeat something and he hung up on me. Petsmart *****, you have a problem that goes beyond inability to book phone appointments. And Petsmart corporate makes it almost impossible to contact them. Thank you BBB.

• Review fromDionne V.

  Date: 07/21/2022

  1 star
  Worst ********** Don't EVER consider leaving your dog here at their dog hotels. I made the mistake of doing so after leaving my 4 month old puppy here when last minute I was told that what I had reserved which was a suite they didn't have. Instead they locked up my 4 month old puppy in a cage and even though I was told they check on him they didn't care he smelled like urine. I was advised the staff who work here have knowledge of pets, yet they failed to recognize that my puppy couldn't hold his pee in a cage. When I complaint via email I received no response. I had to escalate to social media. Then the STORE MANAGER advised me how they offer baths, a solution to wash off the neglect from what my puppy went through. Also, to come back for my puppy to be neglected again and the solution would be to blame the whole experience on one person. Hope this helps anyone else who consider this place. (They don't offer cameras so you can't watch your dog to see if they've been walked.)