Reviews

This profile includes reviews for PetSmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PetSmart

  19601 N 27th Ave Phoenix, AZ 85027-4008

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  PetSmart

  250 Grossman Dr Braintree, MA 02184-4954

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  PetSmart

  1201 Barbrajordan blvd Austin, TX 78723

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  Pet Smart

  1206 Bridford Parkway Greensboro, NC 27407

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  Pet Smart

  3413 Virginia Beach Blvd. Virginia Beach, VA 23452

Review Details

• Review fromVirginia B

  Date: 02/03/2024

  1 star
  I do not recommend petsmart for your grooming or adoption needs.

• Review fromNancy G

  Date: 01/26/2024

  1 star
  Do not get your dog groomed at the ****************** location. They tell you one price and surprise...it will be $40 more when you arrive. They have me very upset!

• Review fromCaylla M

  Date: 01/15/2024

  1 star
  I bought a dently dog chew thinking it was going to be a special treat and it ended up almost killing my dog. The bone was not digestable, the surgeon ended up saving stomach contents so I could see them. This surgery I needed cost me $2500 and almost my dogs life. I have sent message to petsmart headquarters asking to reimburse surgery and I could provide bills, pictures of what was in dogs stomach for proof. I also wanted them to put a large visible sign in aisle stating the bones can cause obstructions. I have not yet heard back

• Review fromSusan M

  Date: 01/15/2024

  1 star
  If you are going to deliver via outside **** then USE PEOPLE WHO SPEAK/READ ENGLISH! The delivery person not only couldn't speak a word of English NOR understand it, when he pulled up at the wrong house END of our street and started to UNLOAD while my husband is on phone telling him he is unloading at WRONG HOUSE! I had to go out, walk to the end of the street and DIRECT him with hand gestures to turn around and have him FOLLOW me to MY HOUSE to deliver! How INSANE IS THAT ...the guy can't even MATCH the house number on his paper to the NUMBER CLEARLY PRINTED ON MY MAILBOX!? Then "I" had to walk back and forth to street to grab each of the 25 lb bags of litter from him (FIVE BAGS) because he wasn't bringing it to the door like he is supposed to. I am a Senior mid 60s and hauling FIVE 25lb bags even a short distance isn't easy for me. Also, why the heck are we tipping PETSMART'S RECOMMENDED $7+ tip to someone who can't even do his job!? HIRE PEOPLE WHO UNDERSTAND ENGLISH AND CAN READ FRIGGING STREET ADDRESSES!....how did this guy even pass a driving test if he can't read NUMBERS for God sake! NEVER AGAIN DOING DELIVERY THRU YOUR *******

• Review fromJOSE G

  Date: 01/13/2024

  5 stars
  Had an amazing experience with the staff today. Especially the grooming services. They did an amazing job. ***** was professional, helpful and very good at his job.. Thank you so much for an amazing experience.

• Review fromV.H V

  Date: 01/12/2024

  1 star
  The PetSmart grooming area at this location is predatory. I took my poodle into be groomed on 01/11/24. My dog had a fair amount of length to her coat but nothing over the top, I brush her everyday so she wasn't extremely or even fairly matted.She had four matted areas behind her back legs the size of a ************* piece and they wanted to charge me an additional $20 extra to cut the small areas off. The cut and bath itself was $78 she tacked on an additional $20.I spoke with another customer with the same size dog and breed that I had, he said that I should have selected another groomer because when his dog had small amount of mats his groomer did not charge him an upcharge to cut the small little patches of mats down. I told her that I prefered to stop and she could just cut her down since she had already started and I would bathe her myself because I did not agree with the fee and did not want her winter fur cut at all but they insisted. The young recently hired manager told me that I could take her somewhere else. My dog was half-cut and looked geocentrically horrible. She stated that I would still have to pay the $98. This was not including the bath at this point. I gave her a small ****** in customer sense activity and professionalism and ask her would she like anyone to tell her to take her dog half cut looking like this. I asked for her Manager.They called the Store Manager which is a one- for all and all- for one type of person and also very eager to document your pet history file so that it can appear like you are an ****** complaining or problematic customer. This is a common tactic that is used to easily explain conflicts away when and if controversy arises . It is very subjective and unknown to the customer. My dog was cut extremely extremely low, against my wishes. They store Manager was extremely bias.I have been going to this PetSmart for approximately 12 years making purchases I have heard horror stories about their grooming saloon.

• Review fromJane R

  Date: 01/02/2024

  1 star
  Petsmart ******** started using a new cat groomer. Her name is ******. Ive never seen such disrespect with rolling of the eyes huffing and puffing and complaining about how difficult my pet was. Went for a visit for the second time and she told me cat was not Up-to-date on the vaccination before she even looked into the computer, but after she asked me if he was? It was like she sent me up. Not professional, absolutely phony and obviously is not a pet person! We have been loyal customers for 12 years! But not anymore.

• Review fromAngelle J

  Date: 12/27/2023

  1 star
  If I could leave 0 stars I would. Petsmart (**********, **- University location) injured my dog while grooming and has ignored me, ignored corporate, and downplayed the severity of this situation for over 2 weeks (at this point in time). I have had to call *********** times to get resolution and justice for my fur baby. The staff at the local petsmart have shown no regard or consideration for this matter. Im quite sure they are waiting for the footage to be erased before responding back to me. After my dog was injured, he needed to undergo sedation and received several stitches- what the vet identified as a minor surgery all for what should have been a bath and full groom service. The negligence and lack of accountability is unfathomable. I question the ethics of how this location does business and recommend an investigation as well as training for all employees involved. Hopefully this is not how corporate approves of their branches treating customers and their fur babies. Its beyond disgusting.

• Review fromShari B

  Date: 12/20/2023

  1 star
  I tried to order a dog house, first by phone, then online. Nothing worked. I gave up.

• Review fromCharlene C

  Date: 12/15/2023

  1 star
  Horrendous customer service in the groom department in *********, **, ************************************* Needs to relocate from this address since their customer service is certainly NOT hospitable. I wouldnt take a possum to the rude, elderly woman groomer with glasses and long salt/pepper hair. I believe her name is ***** and whatever her name was she said she was the groom ***** manager. She spoke to me like a typical Southern racist with condescending undertones which I reported to their corporate office. Her attitude and demeanor is not suitable for humans much less non speaking pets!! Unfriendly and from the moment we entered their office she looked at us as if we didnt belong. Terrible experience and we will never patronize this establishment again! They need NEGATIVE STARS.