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Business Profile

Pottery Supplies

Casol, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pottery Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was lied to about pricing when i financed through this company. I retuned the the good to the merchant and they said I would not owe them any dollar amount. I have been contacting them to resolve this issue and why I owe them money for goods or services. I reached out to ***** ***********) the employee that set up the financing and account to come in and have a meeting with whoever is in charge but he refuses to return my calls. I have disputed this a multitude of times and no one from Casol reaches out and they do not remove inaccuracies on my account that are now preventing me from from starting the home buying process/or a rental home.Casol *** will not send me in any way or refuses a copy of the contract, nor did they ever say if goods were returned i would still have to pay. Furthermore they also never specify any breach of contract in any way, shape, or form verbally or otherwise. Finally Casol ***. refuses to either remove this negative impact from my credit and refuses to reach out to me.

    Business Response

    Date: 05/08/2024

    Hello, unfortunately this account can not be deleted due to delinquent status. Please contact our office at ************** to resolve this matter. Thank you. 

  • Initial Complaint

    Date:03/21/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications. I do not have a contract with Casol **** they did not provide me with the original contract as I requested.

    Business Response

    Date: 03/27/2024

    To whom it may concern:

    This customer made a purchase with our company on 04/25/2016. Customer has a collection account from us due to nonpayment. Please contact our office to resolve the matter. Thank you. 

Casol, Inc. is NOT a BBB Accredited Business.

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