Reviews
This profile includes reviews for Express Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 419 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLori A
Date: 11/01/2022
5 starsWe will definitely use this company again. Everyone from the salesperson, designer and installers were very professional and nice. They stayed in communication. They had the exact product we wanted in stock and the price was right. The entire process went very smooth.Review fromJoyce S
Date: 10/31/2022
2 starsJoyce S
Date: 10/31/2022
I just had kitchen flooring installed They came out on Oct.25th and they chipped out an area and said they couldn't lay the flooring because they suspected asbestos and they couldn't remove it. So I called a company who came out and removed the appliances and took care of the floor. When done, they said because the appliances had to be removed to lay the flooring, they would leave them out. So today they came to lay the flooring but didn't want to replace the appliances. I said they needed to be hooked back up and they told me they didn't do that. So I called the company and they said no they didn't do that I would need to call a plumber. I asked why they didn't tell me they didn't do that and was told they didn't do that. Also I had asked the company about the demolition fee since I had to pay another company, $1800. They checked and they are paying me $153.00 for demolition. I called a plumber about hooking up my appliances and they told me that they weren't allow to touch the appliances. What kind of business is this that leaves a customer without appliances after a $5500 bill.
Express Flooring
Date: 11/01/2022
We appreciate your feedback and are very sorry if you experience did not go as either you, nor we, would have ideally liked. If you would like to discuss your experience further, don't hesitate to reach out to us at 855-MYFLOOR. We would love the opportunity to resolve any issues you have.Review fromFrancisco P
Date: 10/28/2022
5 starsFrancisco P
Date: 10/28/2022
The floor representative came out and did his presentation and answered our questions on the floors and carpets ( ************** ) Gave us a time and date and when the crew would arrive. ************ And his coworker were very Prompt and thorough.install the carpets. Two rooms and then did the hallway and then returned the next day and completed the living room. Finished cleaning up and the carpets and floors looked Great ??Express Flooring
Date: 11/01/2022
We are very happy to hear you had such a great experience!Review fromRobert & Danielle P
Date: 10/28/2022
5 starsRobert & Danielle P
Date: 10/28/2022
Our installers were great. On time, very professional, knowledgeable and quick. Excellent customer service. We are completely satisfied.Express Flooring
Date: 11/01/2022
Thanks for taking the time to share!!!Review fromCorina P
Date: 10/28/2022
5 starsCorina P
Date: 10/28/2022
The entire process was smooth and efficient, from ****'s consultation to the complete installation. Special recognition and thanks to exceptional service from ****** and his crew. They were prompt, timely, thorough and professional, sparing no effort to make sure everything is correct and clean, leaving me a perfectly satisfied, and most likely repeat customer. Thank you and well doneExpress Flooring
Date: 11/01/2022
Thanks for the amazing review!Review fromJoseph T
Date: 10/28/2022
1 starJoseph T
Date: 10/28/2022
I'm retired military and used Express Flooring poor quality workmanship, missing materials unfinished work, submitted multiple portal complaints my unfinished work with no response. Yes, they are fast to sell you a product and get it installed however the quality of work is sub-standard, they have not completed / addressed the unfinished issues. If you are looking for quality work and quick support to address issues that arise with your installs this is not the company to buy from or hire, go somewhere else. I paid of $26k and still unfinished almost 1 month of the work to be completed. Rating this company with 1 star is being generous, Veterans and ******* military do not use them go with other companies out there that have better customer service and quality craftsmanship reviews don't k learn the hard way and be quick to contract this firm there are more options be patient! Horrible service!Express Flooring
Date: 11/01/2022
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If you would like to discuss the matter further, please call our corporate office at 855-MYFLOOR as we would love to resolve any outstanding issues you may have.Review fromRebecca L
Date: 10/25/2022
5 starsRebecca L
Date: 10/25/2022
From the beginning to the end from the first phone call to the salesman to the gentleman that laid the carpet and the flooring. It was a great experience kept in good contact and stayed and finished until the job was doneExpress Flooring
Date: 10/28/2022
Thanks for the amazing post *******!Review fromEric E
Date: 10/25/2022
5 starsEric E
Date: 10/25/2022
Service AFTER the sale. Express Flooring wasn't the cheapest option, and I am really OK with that as I wanted quality. The initial install seemed to be ok as we had tile and carpet for the entire home. We called in after we noticed a loose tile and would have them come out. A new crew came out to fix the issue and noticed that the install was incorrect throughout. I was pretty mad considering what we spent. ******* came and verified and said this needs to be done right, and *** called shortly after to schedule. They sent ****** and *****, a father/son team to handle the mess. Day one was demo, and they were so meticulous, fast, extremely polite! it took just over a week, and they worked late every day. They corrected the issues which were simply missed and floated the areas to avoid the problem again. Install was done correctly, the floor looks even better than before, and they cleaned the home after all was finished. So, they stood behind the warranty, took credit for the mistake, made it right and all at no extra cost to us. I would gladly have left pictures of everything if I could! Proof that the cheapest deal you find isn't the best. I wonder what would have happened if we used big box or that guy down the road... I didn't leave a review for the initial install, but I am now for how amazing the staff and remedy to the issue was handled. Thank you for standing behind your product! And our warranty was started over with the new install! 5 stars isn't enough for The ******* Express Flooring Team!Express Flooring
Date: 10/26/2022
Thank you for the amazing review, ****! We appreciate you taking the time to post!Review fromKATHLEEN D
Date: 10/25/2022
5 starsKATHLEEN D
Date: 10/25/2022
Our installers were great! They were always on time and very professional. They cleaned up every day and treated our home with care. It was a good feeling to know they cared about their work.Express Flooring
Date: 10/25/2022
Thanks ********! We are very happy to hear you had such a great experience!Review fromCynthia G
Date: 10/24/2022
4 starsCynthia G
Date: 10/24/2022
Floor for the most part looks good but there are several imperfections that we noticed after the installers had already left. Somewhat disappointed with the communication channels. We assumed that a professional team of installers would show up not a husband/wife team. Im sure they are good and bonded but they were not what we expected. Also they left a piece for us to install ourselves over a section of tiles that they messed up. Was thinking of having Express Flooring do other areas of the house but will have to give it serious thought if I want them to finish the job or go with someone else.Express Flooring
Date: 10/25/2022
Thanks for posting ******* and we appreciate the feedback. We will use it to improve our services in the future. If there is anything we can do for you moving forward, please do not hesitate to contact us.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.