Reviews
This profile includes reviews for Express Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 419 Customer Reviews
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Review fromBarbara L
Date: 11/11/2024
5 starsBarbara L
Date: 11/11/2024
*****************. The work was done efficiently. The crew was knowledgeable, courteous and efficient. After the floor was installed, we notice an area that needed attention. They responded quickly and the repair was completed in a timely manner. I have recommended Xpress Flooring to a number of my friends.
Express Flooring
Date: 12/02/2024
Hi ******* - Thank you for your kind words and for recommending us to your friends! We're thrilled to hear our team delivered efficient, courteous service and quickly addressed your concerns. Enjoy your new floors!Review fromMeghan P
Date: 11/11/2024
5 starsMeghan P
Date: 11/11/2024
We had the best experience with Express Flooring. They were timely, and friendly from start to finish. I loved how easy the process was from picking out the floors to the time it was finished being installed. I am in love with how our floors turned out.Express Flooring
Date: 12/02/2024
Hi ****** - Thank you for sharing your experience! We're delighted to hear the process was smooth and that you love your new floors. Your kind words mean so much to usenjoy your beautiful space!Review fromJERRY C
Date: 11/07/2024
5 starsJERRY C
Date: 11/07/2024
Great example of under promising and over delivering!!! They did everything they said they would do and more, awesome customer service experience!!!Express Flooring
Date: 12/02/2024
Hi ***** - Thank you for the wonderful review! Were so glad to hear we went above and beyond to deliver a great experience. It was a pleasure working with you!Review fromDeborah A
Date: 11/07/2024
5 starsDeborah A
Date: 11/07/2024
My floors look GREAT!!!! I always wanted hardwood/laminate flooring but my entire house was ceramic tile and did not want the nightmare and the high cost to have the tiles uprooted. Then saw a commercial that Express Flooring was offering a 75% off flooring for those who qualified so my immediate thought was to call and asked the question, if hardwood/laminate floors can be placed on top of ceramic tiles, I am so glad I asked, the response was YES. An appointment was set and within two days ******, Design Consultant, a great guy, super personable, professional, knowledgeable about their products and processes, gave great input on helping me decide the right look for my home, again, a great guy. A couple days before the project was to begin, I received a call from *******, Installation Operations Manager, very knowledgeable, who articulated in detail how the project was to be played out and received a video detailing all that ******* had communicated/confirmed. ******* too, was very pleasant and easy to talk with. I wanted to make a last minute change to my earlier decision about crown molding, ******* was willing and able to assist me with no hesitation, No hassle, No redirecting me to a different department..Loved it!! Also Express Flooring moved and replace all furniture once the floors were in place.WooHoo!!! Lastly, ******, Installer, was FANTASTIC! He and is partner did and outstanding job. Their work was flawless and they worked with EXCELLENCE!!!! I am so happy with my floors. It changed the entire look of my home Thank You Express Flooring and all those whom I came in contact with. God bless!Express Flooring
Date: 12/02/2024
Hi ******* - Thank you for sharing your incredible experience! We're thrilled to hear how much you love your new floors and how seamless the entire process was for you. From ******** expertise in design to ********* clear communication and ******* outstanding installation work, it's wonderful to know our team exceeded your expectations at every step. Transforming your home into a space youre proud of is exactly why we do what we do. Thank you for choosing Express Flooringenjoy your beautiful new floors!Review fromTracie B
Date: 11/07/2024
5 starsTracie B
Date: 11/07/2024
The whole flooring project went smoothly and the team was very professional. They were extremely thorough and the floors looked amazing.Express Flooring
Date: 12/02/2024
Hi ****** - Thank you for your kind words! We're thrilled to hear the project went smoothly and that you're happy with the results. Thanks for choosing us for your flooring needs.Review fromMirjana Karin F
Date: 11/06/2024
1 starMirjana Karin F
Date: 11/06/2024
We reached out to ExpressFlooring with high hopes of having a seamless flooring install. Our salesman was new to the company, but highly and proffessional and kind. The day of install seemed fairly routine and though they use archaic install methods of stretching (knee stretcher), the edging was clean. HOWEVER, the carpet itself began lifting in record time in multiple lines and it was obvious there was a serious health issue of tripping...hazardous to say the least. I called in immediately!!!! They sent the same installer to examine along with a superior. It was duly concluded that we received defective carpeting. In spite of this disaster, they chose to bill my credit card. And ghosted me knowing the tripping hazard was grave. Photo after photo, text after text, call after call, email after email...nothing. Finally, I could only figure they were denied payment and ****...out they came from the woodwork. It will not be the battle of my life. They have broken every law and of course I can sue them for a plethora of violations...but hoped they would be civil and just remove the hazard. They want to replace it with the same defective carpet. They negated any contract we had. This is an awful company who purchases junk flooring and passes it on as a quality product. The client has rights and must do their homework, get legal help and facilitate the laws of their state to finally put an end to these illegal companies. One star is one star too many...Express Flooring
Date: 11/11/2024
Hi ******* - Thank you for your feedback. We regret that your experience did not meet your expectations. After reviewing your case, we found that your concerns were promptly addressed and a refund was issued as requested. Our team strives to provide excellent customer service, and we did our best to assist you despite the challenges faced.We take all feedback seriously and continuously work on improving our processes. For any further assistance, please contact us directly.Review fromLinda M
Date: 10/31/2024
5 starsLinda M
Date: 10/31/2024
We ordered carpeting. Everything was installed on the day promised and looks terrific. The installers were great. We're very pleased with Express Flooring.Express Flooring
Date: 12/02/2024
Hi ***** - Thank you for your kind words! We're so glad to hear that your new carpet looks terrific and that the installation went smoothly. It's always our goal to provide excellent service, and we're happy to know you're pleased with your experience. Enjoy your beautiful new floors!Review fromMarlis Z
Date: 10/31/2024
5 starsMarlis Z
Date: 10/31/2024
The only drawback I had was Express Flooring called to change the day But the removal of the old carpet and pad and the install of new was exceptional. The quality of the carpet is excellent and has a great warranty which is important to me. The price was great as I did have another bid and Express Flooring was much better.****** ZExpress Flooring
Date: 12/02/2024
Hi ****** - Thank you for sharing your feedback, ******! We apologize for the change in scheduling but are so glad to hear the installation went smoothly and that you're happy with the quality and value of your new carpet. We appreciate you choosing Express Flooring and look forward to serving you again in the future!Review fromMaria O
Date: 10/31/2024
4 starsMaria O
Date: 10/31/2024
******* and team did a great job, but may I recommend someone follow up with a call to see how customers are liking their new floors and also to make it more personal.Express Flooring
Date: 11/01/2024
Hi ***** - Thank you for the kind words about ******* and his team! We did follow up twice via text and email, as we find this approach helps us gather abundant feedback efficiently. We appreciate your suggestion for a more personal touch, and well definitely look into it. Thanks again for your feedback and for choosing uswere glad youre enjoying your new floors!Review fromKris S
Date: 10/30/2024
1 starWe should have just saved ourselved the frustration, money and did it ourselves!! We started our project LAST year in December and it is still NOT finished!! We have had 3 different *********s out to fix the flooring that the 1st guy screwed up. I should have known we were in trouble when the ********* took some of our better carpeting with him to "dispose of" after we told him we wanted to keep it. When the project was done the flooring wasn't flush with baseboards and we literally had staples sticking out of the carpeting where it was meeting the flooring at the top of the stairs. After months of calling customer service we had the 1st ********* come back to the house to tell us it all looked fine to him and went on to explain that flooring express did not give him the bullnose piece that needed to go at the top of the stairs and said he would touch base when the part came in. We never heard back from him again so after multiple more calls one of the inspectors came to the house in May who agreed the flooring needed to be fixed and that he would be in touch...a week later the 2nd ********* was supposed to come out but did not show and did not call. Several more calls were done between myself and express florring with promises of *********s showing up that didn't. When the 2nd ********* came out in August we thought we might actually have someone who knew what they were doing as he pulled up the hardwood and leveled out the floor and told us he would be back the next day to finish. 3 weeks went by with text message promises of returning before he actually came and put the flooring back down and said he would return with the bullnose piece. The flooring still doesnt meet the baseboard and it was agreed that he would come out today to repair but again, did not show. A call to EF and they stated he was out this week and would send someone else today. When the 3rd ********* came today he said he was only told he was putting in an end cap piece...here we go again...
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