Complaints

This profile includes complaints for Republic Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Republic Services Inc

  18500 N Allied Way Attn: Corporate Customer Experience Phoenix, AZ 85054-6164

• 

  Republic Services National Accounts

  5075 E 74th Ave Commerce City, CO 80022

• 

  Republic Services, Inc.

  1420 New York Ave. Wilmington, DE 19801

• 

  Republic Services Inc

  300 Ritchie Rd Capitol Heights, MD 20743-3614

• 

  Republic Services of PA, LLC

  372 South Henderson Road King Of Prussia, PA 19406

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two missed pick *** in one week. I submitted a report for the first missed pick up and had that report canceled by the company after calling and confirming that it had been submitted and they would be picking it up on Thursday. When I called to see why it was canceled without anyone letting me know, I was told there was a white truck in front of driveway and that they could not get to my trashcan. I know thats not true and was able to confirm that with my neighbors. I was also able to confirm that on the second missed pick up date there was nothing in front of my driveway and yet they still did not pick up for the second time this week. I cant get any response from anyone at the company to let me know when my trash will be picked up and what Im supposed todo. If I leave for work, and theres nothing in front of my driveway, on multiple days, and Im able to confirm that with other individuals. And Im told it will be picked up and then its not, I dont know what to do, especially when they close before you get home from work so you cant see whats going on. I pay way too much money and the bill was recently increased for this continued ridiculous service to happen.

  Business Response

  Date: 05/19/2025

  Thank you, for speaking with us and explaining your dissatisfaction with your recent missed pickup and with our **************** *****
  

  The driver servicing your account did not tag your trash cart to inform you that there was a truck parked too close to your cart and because safety is our number one priority, we would not be able to service you.
  

  You agreed that if your cart had been tagged then you would not have called in the missed pickup because you would have understood.
  

  You also informed us that the driver missed servicing your cart on your following service day as well.
  

  The Ops Manager will research on our end and will reiterate the process for non-service to our drivers.
  

  You also informed us that when you spoke with **************** regarding the missed pickup that the Reps were rude to you.
  

  We apologize for their rude behavior and want you to know that their supervisors will be pulling the recorded calls for coaching.
  

  We will also credit your account with the two missed pickups that you received.
  

  We value all our customers so please be sure to reach out to us when deciding on another *** provider.
  

  We sincerely apologize for the inconvenience caused.

  
  

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my trash and recycling services with Republic Services #*** for more than a month. I am currently on my TWELFTH phone call with them. Republic Services didn't pick up my trash and recycling for three months so I decided to cancel. When I tried to cancel, over the phone, which is what Republic Services asks for, I was told to leave my bins outside for cleaning and pickup. The pickup truck then picked up one bin by leaving trash all over my property. I called again and left the recycling bin outside on the designated date. The recycling bin was never picked up. I called again and left the recycling bin outside on the designated date. The recycling bin was never picked up. I called again and chose a different date. Republic Services then TRESPASSED ON MY PROPERTY to LEAVE A NOTE ON THE *** that they couldn't pick it up. If they could walk all the way across the property to leave a note, they could have grabbed the bin. They refused to do so and the note they left was very nasty and left during an active trespass. When I called yet again, I was told I would receive an email from Republic Services with instructions on what to do with the remaining can, never received the email. Republic Services' behavior raises serious questions under the FTC's "Click-to-Cancel" rule.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While driving on the interstate last month, a Republic services truck was negligent and not closing the container. Debris was flying out the back of the truck, and cracked my windshield and scraped my roof. It has now been a calendar month and this issue has not been resolved. Their insurance company has not gotten back to me despite multiple attempts, in the area supervisor is doing nothing to assist and just keep saying he is going to have the insurance company reach out. This was an incident that was caught on camera. The driver also tried to flee the scene, but I had to force him off the road to get his information.

  Business Response

  Date: 05/27/2025

  ***** is the insurance agency. Below is the most recent message we have from them:

   

  Hi ****,
  
  ******* LeBlancs supervisor is ******* ******** and office manager ***** ********* have been ccd on the email as they are supervising ******* *******.
  
  *** and/or **** please see the email below from **** on the above claim.
  
  Thank you.
  
  
  
  **** ******** | CCMSI | Claims Supervisor
  CCMSI is the third party administrator handling claims on behalf of ****************************** and their insured, Republic Service****** and its subsidiaries
  PO Box 27920
  **********,  AZ  85255
  ************ phone
  ************ fax
  **************************** email
  *************

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of a restaurant and have been using Republic Services for waste disposal. Our original contract was set to expire in June 2022. In May 2022, I attempted to cancel the service by email, only to be informed that cancellations must be made at least 60 days prior to the end of the contract. Due to this clause, the contract was automatically renewed without my explicit consent.Since then, the billing has significantly increased with no clear justification. The cost of service has gone up dramatically, far beyond what would be expected with standard rate adjustments. I have tried to address this with the company but have been unable to get satisfactory support or transparency.I feel trapped in an ongoing contract that I never intended to renew, and the excessive, unexplained charges feel exploitative. I believe this is a predatory practice that takes advantage of small business owners like myself. I am requesting to immediately terminate my service with Republic Services without penalty and to receive a refund or adjustment for the unjustified rate increases.This situation has caused unnecessary financial strain on my business. I hope the BBB can assist in resolving this matter fairly.

  Business Response

  Date: 05/16/2025

  This customer attempted to cancel their contract with us back in May of 2023.   The customer was advised that they were under contract and we provided them with a copy of it.  Additionally, we offered to negotiate new rates or they could pay out the liquidated damages per the terms and conditions of the contract.   The customer ultimately allowed us to negotiate new rates which went into effect on 9/1/23.  Once per year the accounts are reviewed price adjustments.  He received a price increase in 2024 and another recently in 2025.  The invoice has an "Important Information" section that lets the customer know when a rate increase is about to happen.

  The customer called in on 12/30/24 regarding rates.  States would like to know the end date of the contract because rates are too high and considering cancelling.  *** *** reached out on 1/3/25 & 1/6/25 but the customer says they can't accept any calls at this time and to follow up on 1/8/25.  On 1/6/25 we gave the customer a credit for a charge due to the container being overfilled.  On 3/26/25 our *** attempted to reach the customer but the number wasn't in service.  On 4/9/25 the customer called our call center about the rates.  A sales *** spoke to the customer again.  There are no details to this call.  I will have the sales *** call the customer to discuss options in regards to pricing and the current contract.  I believe we can come to a mutually agreeable solution.

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my service for garbage pickup on or around December 31, 2024.Republic Services ceased the services immediately and I no longer put trash bin out for them to collect. They continued to bill me though and are now demanding me pay $237.47 for services they never provided and for services that I canceled. They are now threatening to send this to collections for payment which I have already told them I will not pay as I canceled my service and they incorrectly billed me for.

  Business Response

  Date: 05/16/2025

  After reviewing this account and the attachments sent with this complaint to verify closure dates, the account now reflects a $0 balance and has been closed.

  Customer Answer

  Date: 05/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ****
  
   
  

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notice the beginning of March 2025 the trash truck had knock down my mailbox. The driver of the trash truck stated that he was going to repair/fix the mailbox. My daughter and I reported the incidents to the trash company. The trash company told me that they would look into the situation. I would like the trash company to repair/fix my mailbox. It was been over three months with no help from the trash company and I am having trouble getting my mail in and out the box. I would like the trash company to come out to my home and repair my mailbox as it was one of their Trash Truck Drivers that damage my mailbox. I have always paid my bill on time and again would like the Trash company to repair my mailbox.

  Business Response

  Date: 05/20/2025

  I truly apologize for the delay and getting your issue resolved.  There was all a mix up and what actually happened at this location and everything has now been resolved.  Sorry for any inconvenience that this may have caused you and moving forward we will ensure that we will move promptly to handle your concerns.  Thanks and have a blessed day!

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in a different town in the same county and had their service there, and it was reasonable with some minor fees from 2021 - 2024. When I moved one town over, the service more than doubled, and fuel fees were added, making my bill nearly three times as much as before.I cancelled my service with them when I received a massive bill from them for the next quarter of service. When I cancelled, I was quoted $50 to have the can removed from my location after cancelling their costly service. I received a bill today for over $80 with a previous credit removed for unused prepaid service. They did not charge me the quoted $50 for the removal, but charged:$52.19 for removal $5.95 for an administrative fee $22.72 for Fuel/Environment Recovery fee HELLO, those fees should already be part of the service fee as the cost of doing business. Being on a fixed income, it is criminal that they are allowed to rip off customers with these fees.I contacted their competitor and got a quote of $322 for a year of serviceno additional fees or charges.Criminal business practice!

  Business Response

  Date: 05/19/2025

  To whom it may concern, 

  There is no credit balance on this account and the customer has gone to another competitor, The ask in the complaint is that there is no further contact. The account has been closed per the customers wishes, so there would be no reason to contact the customer.

   

  **** *********

  General Manager ***

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my home serviced by republic garbage 3/17/2025 at ******************************. The title ** Fidelity handling the sale must pay final, lienable utilities I owe to protect the buyer. Republic garbage apparently gave them a bill for the BUYERS and Fidelity Title paid it out of MY sale proceeds!! You can see 1. I did not owe, had a small credit of $26.00. 2. You can see on my final settlement stmnt the payout of $135.55 in March tho balance paid in full in Feb. 3. You can see there was never an application of said $135.55 to my pif account. 4. Attached copies of Fidelity's attempts to resolve. I have called Republic 3 times. They said they cannot discuss it with me as I did not write the check and that they applied it to the buyers account. This is NEVER done by escrow/title, they only pay sellers lienable bills. Republic suggests I call the buyer to get it back. Seller does not call the buyer's to collect money, it's Republics job to refund me or Fidelity the misapplied funds. Fidelity paid a bill submitted by Republic in good faith, and have attempted to resolve it to no avail. I am at my wits end. How can I get my money? How can Fidelity make them correct their error? Republic must get tons of final utility bill requests for every single home sake Republic Services. It makes no sense they can't, or won't, figure it out. Please help me. I'm not rich and it's been 2 months. Thank you, ****** ******* ********** cell

  Business Response

  Date: 05/15/2025

  Good afternoon ******,

   

  I forwarded this to our billing team, it looks like *** has already reached out to you and is in the process of issuing you a check.

   

  ***

  Customer Answer

  Date: 05/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service with this business on March 20, 2025, I was paid up until March 31, 2025, they have picked up their bins, and I was told I would receive a credit, but I am only receiving bills for $85.37 at least 4 bills have been sent, that I do not owe, the business has applied a credit $25.47 towards the $85.37 and I have paid the $59.90 balance, that I should have never paid. When I spoke with a *** name (*******) she stated that I would get a refund by check in the mail, but before I could ask how long it would take, she hung up, and this was on May 5, 2025, and I have not received anything. The business has not been helpful in anyway. Acct # **************

  Business Response

  Date: 05/21/2025

  Refund check  #******* was issued to customer in the amount of $59.90; they should receive some time next week due to the holiday.

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *** took over payment for Republic Services at the beginning of April. I called in early April to confirm which Republic did. They said I would be reimbursed for April as I had already paid the quarterly bill. They did not reimburse me, but kept billing me. They are now requesting money from me and my ***. I've called Republic many times, each time they all confirm the *** has been responsible and would correct the issue. I keep getting past due notices and threats they will remove the containers. I contacted someone again today and they said I need to prove the *** took over, it's not enough that their system shows they have and received payments for it. I am still receiving notices of past due balances that have been paid and not been reimbursed for the double charging they have done.

  Business Response

  Date: 05/15/2025

  All charges on the account have been credited. Additionally, a $54.00 refund has been issued. Mr ****** should look forward to a refund check in two weeks. It will be mailed to ***************************************.