Business Profile
Sanitation Consultants
Republic Services IncThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Republic Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.06/5 stars
Average of 741 Customer Reviews
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Review fromToni D
Date: 01/27/2025
1 starToni D
Date: 01/27/2025
After two years of consistent and for the most part quality service, they really let our family down today. For two years they have picked up bags and boxes outside of our bin (set a standard) and today the driver left everything outside of the bin. A bag which was not torn this morning was torn and small toys were poured everywhere. When I called to discuss the service, I was met with a customer service representative with a demeaning tone who asked the same questions over and over and was very unhelpful. I will be gladly taking my money elsewhere as quality service or reliability is not a concern of this company.Republic Services Inc
Date: 01/30/2025
Hello ****, Please accept our apologies for the frustration you experienced by us missing your trash and failing to meet your expectations. We would like to contact the local office on your behalf and resolve any issues you are experiencing. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, and a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromValerie R
Date: 01/25/2025
1 starValerie R
Date: 01/25/2025
Really disappointed with this companyconstant price hikes & so many fees you cant keep track. Then, when youve finally had enough and decide to cancel, you have to sit on hold for at least ***** minutes to talk to someone. Theyll schedule the pick up of your containers that you already paid for ($40:each when signing up plus fees for a full quarter for the one trip). What they wont tell you is that youll have to pay another $40 for each container plus a full quarter of pick up fees againjust to cancel! After multiple ************** calls their collections department generously will remove the $43 ********** be stuck paying $80 just to be done with them & not get sent to collections. What a complete jokebait &switch for sure & their cover for getting away with this is the fine print on the back of their invoices that no one reads. Buyer beware - find another company to pick up your trash & recycling!Republic Services Inc
Date: 01/28/2025
Hi ******* ******, we apologize for any communication breakdown, we would like to maintain a transparent relationship with our valued customers. We are more than happy to further review this issue. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromKerry S
Date: 01/21/2025
1 starKerry S
Date: 01/21/2025
I would give 1/2 star if I could. Waiting now over 2 weeks for trash pickup. Paid for 3 months in advance and they refused to give me a credit to my account. I talked to a manager who finally gave me a $24 credit. If its not picked up soon I dont know what I am going to do.Republic Services Inc
Date: 01/22/2025
Hello ***** *******, Please accept our apologies for the frustration you experienced by us missing your trash pick up and failing to meet your expectations. We would like to contact the local office on your behalf and resolve any issues you are experiencing. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, and a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromHeather G
Date: 01/15/2025
1 starHeather G
Date: 01/15/2025
This is by far the worst trash company. The constantly raise the prices and never pick up the trash. I'm paying for recycling out of the last 6 months they have not picked up my recycling on time once. You can hardly get anyone on the phone and when you do, they are rude. This last recycling pick up I reported it on 1/10/2025 on the app I got a text on Monday stating it would be picked up and never did, reported it again received another text stating it would be picked up Wednesday. Come Wednesday received another text stating due to unforeseen circumstances it would be delayed by 4 hours. It is now 9 hours later and still isn't picked up. Also a few months ago had to complain because they kept dropping my trash out of the trash can and never go out the truck to pick it up. If you're looking for trash services do not waste your money with them.Republic Services Inc
Date: 01/17/2025
Hi ******* *****, Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, and a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromSonya S
Date: 01/13/2025
1 starSonya S
Date: 01/13/2025
We had inclement weather in my area on the day that service is regularly scheduled - Thursdays - 1/09. I received a text stating that my service was suspended and to Reply YES if I want to continue receiving text updates, which I did. The weather did not improve much Friday but Saturday was clear. I never received any text updates regarding service, so I checked their website to see if any information was posted there, which it was not. Late Saturday afternoon/early evening, I hear what sounded like a trash truck, which was confirmed after looking out my window (they were at my neighbor's house). Unfortunately, I had just gotten out of the shower and didn't have time to haul the trash out before they passed. I went online and scheduled a missed pick-up, detailing the reason in the comments. No updates. I just got off the phone with "customer support" after two call attempts and extended wait times only to be told I have to wait for my upcoming service on Thursday and there's nothing they can do, otherwise. For being a national company who claims to have a commitment to serve, on top of the cost for service vs. my carbon footprint, this is unacceptable. I want the service fee waived, as they did not collect my trash.Republic Services Inc
Date: 01/20/2025
Hello ***** ********. Please accept our apologies for the frustration you experienced by us missing your trash pick up and failing to meet your expectations. We would like to contact the local office on your behalf and resolve any issues you are experiencing. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, and a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromCharlene J
Date: 01/09/2025
1 starCharlene J
Date: 01/09/2025
I think this is one of the worst companies *** ever had to deal with. I use them for my garbage removal for my rentals. Its been three weeks since they have came and collected my garbage when I call them. They tell me theres nothing they can do and it will be on the 16th before they can do anything theyre short of Drivers or my route doesnt have enoughDrivers. instead of paying somebody overtime to come and get my trash and haul it off, I have to figure out an alternative to put their garbage in. They have a monopoly. There are no other garbage removal companies in *******************. This is very frustrating to me. I have a contract with them. They expect to get paid, but Im not supposed to expect them to pick up my garbage as scheduled. If I had any other options, they would not still have my business.Republic Services Inc
Date: 01/13/2025
Hello ******** *****, Please accept our apologies for the frustration you experienced by us missing your garbage and failing to meet your expectations. We would like to contact the local office on your behalf and resolve any issues you are experiencing. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, and a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromLauren S
Date: 01/06/2025
1 starLauren S
Date: 01/06/2025
This company will **** all your money and hit you with all the fine print contractual fees and terms. Locking you in a contract for 3 years and then upping your rate to 2xs the original price. They are the biggest money grab scam I have ever encountered. They started off friendly and affordable, but over the three years we used their services, they increased our rate without any formal notice to twice the price we originally started with. When we had to relocate out of state, it took them three months to process and pick up our dumpster, charging us unreasonable fees for a service we werent even using. They imposed overage fees even when the dumpster was not full, and the rates fluctuated monthly due to random service fees they deemed necessary. Contacting customer service to resolve these issues was nearly impossible. Two months after they removed our dumpster, they sent us a new charge for its removal, despite having already taken it away.We will never use their services again and strongly warn others to seek out different companies, as they will extract as much money from you as possible.Republic Services Inc
Date: 01/13/2025
Hi ****** ******, we apologize for any communication breakdown, we would like to maintain a transparent relationship with our valued customers. We are more than happy to further review this issue. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromAli T
Date: 01/03/2025
1 starAli T
Date: 01/03/2025
We paid $35 8 days ago for you to pick up our tree today. Called at 1 to ask why it wasnt picked up. After a 15 minute call acting like we werent customers you said you were still coming. Its 7pm now. Same s*** another day but you took more money.Oh and last week you dropped half our trash on the street and left it.Republic Services Inc
Date: 01/06/2025
Hello *** ****, Please accept our apologies for the frustration you experienced by us missing your tree pick up and failing to meet your expectations. We would like to contact the local office on your behalf and resolve any issues you are experiencing. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, and a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!Review fromFrank E
Date: 01/02/2025
1 starFrank E
Date: 01/02/2025
Have been with them for over 5 years for a commercial property. First 2 years around $130 a month then jumped to $180 a month for 2 years and this last year $260-350 per month. Now the last 3 months have been $426, $424 and $533.....They say it is new AI software that takes pictures and is charging for overages. I found out that its 3 year contracts that autorenew and to cancel you can only cancel 60 days prior to the renewal date. Then they will have a bunch of fee's to pick up.... I got a few other quotes for the same service for $140 per month. I will be canceling as soon as I get to the 60 days from my renewal. I dont care what it cost me. I do not want to do business with a company like this....Shame on them.Republic Services Inc
Date: 01/03/2025
Hi ****** *****, we apologize for any communication breakdown, we would like to maintain a transparent relationship with our valued customers. We are more than happy to further review this issue. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank youReview fromron w
Date: 01/02/2025
1 starron w
Date: 01/02/2025
I called to sign up for service on 11/14/2023 and at that time I paid them for the whole year up front which was $543.20 over the next 12 months they kept sending me balances due in different amounts which was not agreed upon the original phone call since i paid the whole year up front, so after my year was up i went with a different trash service and now they are telling me I owe more money for them to pick up the trash cans that they delivered to begin with which was never discussed when signing up for the service. I paid what we agreed on to begin with and now they are threating to send me to collections for a service I already paid for. I will be seeking legal action.Republic Services Inc
Date: 01/03/2025
Hi *** Wild, we apologize for any communication breakdown, we would like to maintain a transparent relationship with our valued customers. We are more than happy to further review this issue. Please send us an email to ********************************************** subject line BBB Review. Please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you
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